Fitzgerald Cadillac VW Mazda Mitsubishi Annapolis

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Reviews

Average Ratings

4.7
415 lifetime reviews. Includes reviews from DealerRater.com
  • Great experience for first time buyer.
    May 3, 2017

    I went to test drive a car with no plan to purchase and left with a new GTI. They offered me a great price and finance options. It was painless an...

    Fitzgerald Annapolis Volkswagen

    Thank you, Nate! We hope you are enjoying your new GTI!


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    I went to test drive a car with no plan to purchase and left with a new GTI. They offered me a great price and finance options. It was painless and they took their time to answer any question I had through every step of the process. This was my first new car purchase and they made it an easy low-stress experience.

    Does recommend this dealer
    Fitzgerald Annapolis Volkswagen

    Thank you, Nate! We hope you are enjoying your new GTI!


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  • No hassle car buying
    April 22, 2017

    We recently purchased a 2016 Passat from Fitzgerald Annapolis Volkswagen. We had been shopping for awhile and this was by far the most pleasant ex...

    Fitzgerald Annapolis Volkswagen

    We are ecstatic of your strong recommendation of the staff and dealership! Do not hesitate to call if you need anything. Be safe on the road.


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    We recently purchased a 2016 Passat from Fitzgerald Annapolis Volkswagen. We had been shopping for awhile and this was by far the most pleasant experience. Our salesperson, Ronnie Reid, was helpful and knowledgeable, but what we appreciated most was his straightforward and honest approach. In fact, this appears to be the business model of the entire dealership. It is a relief to not have to go through the typical "let me talk to my sales manager approach" to car buying. Based on our research, we are confident that we were given a fair price on the vehicle as well as a generous amount for our trade. We highly recommend this dealership. Phil and Tamara Pie

    Does recommend this dealer
    Fitzgerald Annapolis Volkswagen

    We are ecstatic of your strong recommendation of the staff and dealership! Do not hesitate to call if you need anything. Be safe on the road.


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  • Great Experience

    Easiest car buying experience I have ever had. I live a couple of hours away and was looking for a fairly uncommon vehicle. I found the car I wa...

    Dealer Response

    We are happy you enjoyed working with our staff. We sincerely thank you for your business and hope to continue serving you for many years to come!


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    Easiest car buying experience I have ever had. I live a couple of hours away and was looking for a fairly uncommon vehicle. I found the car I wanted at their location via internet searching. Breton was fantastic in communicating details and even working many of the deal specifics prior to traveling to see the vehicle in person. Upon arrival, the entire process of validating my trade and the vehicle I was buying, and closing the deal (including all paperwork) took less than an hour. Luis in financing was fantastic as well. I never felt pressured, and everyone was genuinely pleasant and easy to work with. Highly recommended.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    We are happy you enjoyed working with our staff. We sincerely thank you for your business and hope to continue serving you for many years to come!


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  • Great people, great service.
    March 21, 2017

    I purchased multiple cars from this location. Sales is always consistent and service is always straight forward and courteous. Great place to do b...

    Fitzgerald Annapolis Cadillac

    Thank you for returning to Fitzgerald's to purchase again and again! We appreciate your business.


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    I purchased multiple cars from this location. Sales is always consistent and service is always straight forward and courteous. Great place to do business with.

    Does recommend this dealer
    Came in for service or repair
    Fitzgerald Annapolis Cadillac

    Thank you for returning to Fitzgerald's to purchase again and again! We appreciate your business.


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  • phenomenal staff

    Scott Johnston in the service department is extremely knowledgeable and great at what he does. He makes me feel comfortable and also confident whe...

    Dealer Response

    We are so happy to hear you enjoy servicing with us! Thank you, Chuck.


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    Scott Johnston in the service department is extremely knowledgeable and great at what he does. He makes me feel comfortable and also confident when I bring my Volkswagen to the dealership. Bravo Fitzgerald

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    We are so happy to hear you enjoy servicing with us! Thank you, Chuck.


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  • Great service
    March 20, 2017

    I always get great and quick service for my Escalade! The service staff is very honest and knowledgeable. I would highly recommend their service d...

    Fitzgerald Annapolis Cadillac

    Glad to hear you enjoy service with us at Fitzgerald Annapolis Cadillac! Thanks for the great review and hope to see you soon.


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    I always get great and quick service for my Escalade! The service staff is very honest and knowledgeable. I would highly recommend their service department to anyone.

    Does recommend this dealer
    Came in for service or repair
    Fitzgerald Annapolis Cadillac

    Glad to hear you enjoy service with us at Fitzgerald Annapolis Cadillac! Thanks for the great review and hope to see you soon.


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  • good dealer

    Made I great deal car had a big prob an they paid for more then half the coast even tho they didn't have to..

    Dealer Response

    Thank you for this great review! Happy you are enjoying the new car.


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    Made I great deal car had a big prob an they paid for more then half the coast even tho they didn't have to..

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for this great review! Happy you are enjoying the new car.


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  • Best Salesman ever
    February 17, 2017

    My wife and I leased a 2013 Beetle Convertible from Fitzgerald in Frederick, MD. The lease ended in December, and we decided to purchase the car. ...

    Fitzgerald Annapolis Volkswagen

    Happy to hear that Bret was of help! We appreciate your business, Ed.


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    My wife and I leased a 2013 Beetle Convertible from Fitzgerald in Frederick, MD. The lease ended in December, and we decided to purchase the car. In the meantime we moved to Easton, MD, so we completed the transaction at Fitzgerald in Annapolis, MD. The salesman who helped us is Bret Grant. He is without a doubt the best salesman we have dealt with anywhere, and we are old enough to have purchased many new cars in our lifetime. Bret treated us as if we were purchasing $100k Porsche. He was extremely helpful, knowledgeable, and truly excited about his products. It was a pleasure, and Bret will be the only phone call we make when it's time to purchase our next new car. Luis Linero was also extremely helpful, efficient, and friendly. It is a pleasure to do business with Fitzgerald in every respect.

    Does recommend this dealer
    Fitzgerald Annapolis Volkswagen

    Happy to hear that Bret was of help! We appreciate your business, Ed.


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  • FitzVW Service Center, Annapolis

    Fitzgerald VW service in Annapolis is phenomenal!!! I wouldn't have it any other way!

    Dealer Response

    We are glad to be a part of your pleasurable experience. We always want our customers to feel the way you felt when leaving our location. Thanks f...


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    Fitzgerald VW service in Annapolis is phenomenal!!! I wouldn't have it any other way!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are glad to be a part of your pleasurable experience. We always want our customers to feel the way you felt when leaving our location. Thanks for the positive review!


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  • Terrible
    January 17, 2017

    I do not understand how a business like this with such poor customer service, manages to stay in afloat in Annapolis. The guy named Kenny in servi...

    Fitzgerald Annapolis Volkswagen

    Hi, Kyle. Thank you for sharing your feedback with us. We understand that Matt, our service manager, is in touch with you to go over your concer...


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    I do not understand how a business like this with such poor customer service, manages to stay in afloat in Annapolis. The guy named Kenny in services is the rudest, discourteous and ill-mannered "professional" I have ever come across. About 1.5 years ago I took my Jetta TDI in for an AC issue. The car had no other problems going on with it, just the AC was blowing hot air. When I came to pick my car up after them holding onto it for over a week...They had blown a fuse. As I was getting ready to get in and drive off a service tech stopped me to say I couldn't take the car as that had to be fixed. OK, So I leave the car, I get a call a few hours later to say that I would have to pay for the fuse because I wouldn't be able to prove that they had done the damage. So I said, "Very well, stop all work on my car. I will take it to another service place" I was then told oh no I cant drive the car away it a road hazard. The only way they would release it to me is if I brought a flat bed truck to tow it away! who they xxxx has time for that. alright so my father decided it would be best to just get the car fixed and eat the $400. Skip forward to present time, as a TDI owner I received the good will package of $1000.00. $500 is on a visa gift card and $500 is dealer cash. So I took the $500 visa and put it down a non VW car, leaving me with $500 in dealer cash. My non VW car need BRAKE PADs not ROTORs just break pads. So I call up the only VW dealer in the area to get a quote for brake pads. First time I called I was told to call back when I am ready this was mid December, not willing to give me a quote there and then. I call back today and try get another quote was told that it would be between $500 and $600! for a set of front brakes, I set I dont want rotors I want pads. That will be roughly $300 too $400. I said "so you are telling me without even looking this up you know that for a fact" well whats your vin "I dont know my vin, I am driving and you are on bluetooth, I can give you my year, make, and model". Not even willing to help with that info. I then said "No wonder you are losing business to other manufactures". Kenny in his infinite wisdom decides its and amazing idea to escalate the situation and hang up on me. I am a client I still own and am paying for a VW, I am waiting on them to buy it back. I still deserve the respect that Fitzgerald brags they give to their clients. The customer service they offer is lacklustre at best. They lie, cheat and steal, all while holding up the big middle finger to clients. They do not care because they know they are the only VW dealer in the immediate Annapolis area and so they really dont have to work for the business. I am so very glad my days of having to deal with them are coming to and end. I am the go to friend and family member in my circle when it comes to cars and homes, I will make it my business to ensure no one I know makes the mistake of buying a car from this dealership. I have tried to get in touch with upper management, however voice mails never get returned.

    Does not recommend this dealer
    Came in for service or repair
    Fitzgerald Annapolis Volkswagen

    Hi, Kyle. Thank you for sharing your feedback with us. We understand that Matt, our service manager, is in touch with you to go over your concerns.


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