Reviews

Average Ratings

3.9
83 lifetime reviews.
  • Drivers village chevy part does the best work!!!!

    Drivers village chevy are amazing people and they know what they are doing with my cars and they do the best work! I tell everyone to go there the...

    Dealer Response

    Thank you for the excellent review, we appreciate your business.


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    Drivers village chevy are amazing people and they know what they are doing with my cars and they do the best work! I tell everyone to go there they do excellent work and there people at the desks are VERY helpful! I love driving in my car knowing it was in good hands at drivers village!!!!!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for the excellent review, we appreciate your business.


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  • Routine Oil Change

    Called and made an apt to get my wife's Audi Q7 an oil change. They go is in with no problem. We took the car over, the facility looks great. Mike...


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    Called and made an apt to get my wife's Audi Q7 an oil change. They go is in with no problem. We took the car over, the facility looks great. Mike the service writer came out and talk w us took the keys and said what time do you need it back. I said 12:00 if you could. He said no problem. Mike called me early the car was done. Just as he promised! The car was clean in the lot. We took it home. Well two days later my wife's oil light came on. I thought mabey they didn't reset it for the next time it is due. The following day the minimal oil light comes on and I look out at our new concrete drive way to find where the oil was that was supposed to be in the car. I called Mime he said bring it in and we will fix it and he apologized. I said it's not your fault you didn't do the work. We took the car back over I told mike I wanted the under garage cleaned as it wS covered with oil and dripping. Mike called that the car was done. Went in he told us that it was the oil filter and he spoke with the manager and the manager said I guess we are going to have to do some training on changing oil if this is going to happen. Mike stated they cleaned the engine and undercarriage. We walked out to find the Car filthy. I went back in and ask did you say they cleaned the engine and undercarriage? He said yes I said why didn't they continue with the rest of the car? He gave me the story that the wash bay is unde construction and it takes 35 min to get it washed. He called me at 10:20 and I told him we would be there around noon. Plenty of time to get it done! Trying to purchase: I asked mike the first time we were there who he would recommend at the Porsche dealership as we want to look into buying one. He said Lee I will talk to him and have him all you. Lee never called so I called and left him a message. The following week Lee called and I said Lee I called you Last week and mike spoke with you Last week. He said ya I'm just getting to my messages. Obviously Lee has enough business and is not really hungry for another sale! We will. It be buying there as if it stayers like this what would the experience w the sale and service be like

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Burdick Mitsubishi - Tomas Farrance is awesome!

    Just bought a '17 Lancer! Absolutely love the car, and the shopping experience! Tomas Farrance is amazing! He was extremely patient with all my in...


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    Just bought a '17 Lancer! Absolutely love the car, and the shopping experience! Tomas Farrance is amazing! He was extremely patient with all my inquires & visits, and worked very hard to help me obtain an excellent deal that well exceeded my expectations!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • service department needs help

    I would not recommend this place for service, they should really not advertise no appointment necessary if they aren't gonna back it up.

    Dealer Response

    Brian - Sorry to read your comments. We do offer maintenance service with "no appointment necessary," and can typically get customers in and out ...


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    I would not recommend this place for service, they should really not advertise no appointment necessary if they aren't gonna back it up.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Brian - Sorry to read your comments. We do offer maintenance service with "no appointment necessary," and can typically get customers in and out quickly. Naturally, business conditions and traffic can affect that on occasion, and it seems that may have been your case. Please contact our customer service department at 315-233-5310 if you would like to discuss further. We hope to see you again in the future.


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  • Purchased Used Vehicle

    Purchasing the vehicle was relatively easy but I paid cash. Communications wasn't the best. Less than a week and the tire was flat and I had onl...

    Dealer Response

    Stuart - Thank you for the feedback. Please contact our customer service department at your earliest convenience so we can address your concern. ...


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    Purchasing the vehicle was relatively easy but I paid cash. Communications wasn't the best. Less than a week and the tire was flat and I had only drove it home. I contacted dealer who stated they would get back to me but they never did. I contacted them again as it was still going low and I was get a pretty significant vibration between 40-45 mph. No response from dealership or salesman.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Stuart - Thank you for the feedback. Please contact our customer service department at your earliest convenience so we can address your concern. 315-233-5310.


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  • 2500 hd denali duramax service at Drivers Village

    let me start by saying I'm particular and impatient about my truck. A check engine light came on the dash. read the code at home and didn't want...

    Dealer Response

    Mike - We appreciate the comments and rating, and thank you for taking the time to post the review. Our GM service folks (Brian and the team) are...


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    let me start by saying I'm particular and impatient about my truck. A check engine light came on the dash. read the code at home and didn't want a reduced power mode to kick in. Brian , my service contact gathered the info and off it went. Called me two hrs latter with the results. the parts would be here in the morning so it would be ready the next day. I must have called 5 times ( pita) with other concerns. they were very patient with me. When i picked it up Brian walked me out to talk with Rob the tech to answer all my questions. Truck was washed and dried and looking great. I've found my service home. Thank you

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Mike - We appreciate the comments and rating, and thank you for taking the time to post the review. Our GM service folks (Brian and the team) are always trying to assist customers in this manner, and we're delighted to be your new "service home." We'll keep earning high marks in the future!


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  • 2017 Passat SE

    Katie Burke you made this car buying experience the BEST ever!! You are SO knowledgeable and an absolute pleasure to work with!!! Thanks for every...

    Dealer Response

    Julie - Katie and our VW team are thrilled when a customer posts a review about an experience that was the "best ever!" Thank you so much for pos...


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    Katie Burke you made this car buying experience the BEST ever!! You are SO knowledgeable and an absolute pleasure to work with!!! Thanks for everything...you will be HIGHLY recommended to anyone I know looking for a car!! PS thanks for teaching my mom something about the "dimple" on her Ford too!! We'll get her into a Bug!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Julie - Katie and our VW team are thrilled when a customer posts a review about an experience that was the "best ever!" Thank you so much for posting the review, and we'll certainly help your mom when she's looking for the Beetle!


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  • Wonderful car buying experience!!!

    Everyone was very helpful and there was no pressure. I was shown several different cars until I found the perfect one.

    Dealer Response

    Sara - We greatly appreciate the review and rating. So good to hear that you finally found the "perfect one." Our selection does make it easy to...


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    Everyone was very helpful and there was no pressure. I was shown several different cars until I found the perfect one.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Sara - We greatly appreciate the review and rating. So good to hear that you finally found the "perfect one." Our selection does make it easy to search through as many as you want. Enjoy the ride and thanks again!


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  • Best Dealership & Sales Department

    I just leased my 2nd KIA Forte, I would not go anywhere else. My experiences with Driver Village has always been wonderful. I worked with Camero...

    Dealer Response

    Patricia - It's always great to get feedback like "wonderful" and "professional." Cameron and our Kia crew strive to earn 5 star reviews like thi...


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    I just leased my 2nd KIA Forte, I would not go anywhere else. My experiences with Driver Village has always been wonderful. I worked with Cameron yesterday and he was very easy to talk to and very professional. I enjoyed talking to all of the people I dealt with. By the time I was ready to drive away in my new Forte, I felt like family. Great place , I would recommend Drivers Village and Cameron to family and friends. Thanks Drivers Villiage for have a very highly skilled and professional staff.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Patricia - It's always great to get feedback like "wonderful" and "professional." Cameron and our Kia crew strive to earn 5 star reviews like this, so thanks for taking the time to post it. Enjoy that Forte, and we'll look forward to helping you (and your family & friends) in the future!


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  • Burdick Chevy @ Driver's Village

    I was treated really well by the salesperson Keith White. I never felt pressured in any way and Keith was able to offer me the best deal possible ...

    Dealer Response

    Warren - Glad to hear you're so satisfied with your experience. Thanks for the kind words for Keith - we try to provide a courteous process that ...


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    I was treated really well by the salesperson Keith White. I never felt pressured in any way and Keith was able to offer me the best deal possible on a lease for a 2017 Trax. He covered as many details as he could without overwhelming me and the whole deal was done in a few short of hours. I appreciate the speed and courtesy that I encountered. I was able to drive home in a new vehicle only a few hours after I got there as was able to get the deal I was looking for. I am very satisfied with my experience with Burdick Chevy and with Keith White's professionalism.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Warren - Glad to hear you're so satisfied with your experience. Thanks for the kind words for Keith - we try to provide a courteous process that moves at the pace you're comfortable with. Enjoy your new Trax!


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