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Reviews

Average Ratings

4.8
161 lifetime reviews. Includes reviews of Land Rover Alexandria from DealerRater.com
  • Mr. Bane

    Best dealership I have ever been at! Very smooth and easy process

    Dealer Response

    James, Pleasure doing business with you too. See you next time around. If you need anything please feel free to give me a call. Fred Shepard GM 70...


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    Best dealership I have ever been at! Very smooth and easy process

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    James, Pleasure doing business with you too. See you next time around. If you need anything please feel free to give me a call. Fred Shepard GM 703-740-3252


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  • Horrible customer service and communication!!

    Let me start by saying that I've purchased several vehicles from this dealership and experienced nothing but great service. Well....until a few we...

    Dealer Response

    Clifton , Allow me to apologize for your experience and thank you for the kind words describing our sales rep Khalil. Please feel free to contac...


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    Let me start by saying that I've purchased several vehicles from this dealership and experienced nothing but great service. Well....until a few weeks ago. On Monday after work my wife and I went to Land Rover of Alexandria to test drive a used Porsche Panama that was advertised on Cars.com. We met Khalil, who was our sales rep., great guy by the way. Well the buying process started. They ran our credit and decided a down payment. I wasn't impressed with the interest rate so I wanted to contact a few other banks before proceeding. And it began....3-5 calls a day by the dealership (by someone who was not my salesperson). It was a bit overwhelming, but that's not even the worst of it. I guy named Eddie from the dealership started calling me in addition to the finance manager Sal. To try and shorten the story fast forward to Friday. Eddie had already called me 3 times during the day at work and I was unavailable in meetings. I returned his call promptly during my evening commute home around 6. We discussed options, they lowered my down payment amount and I was ready to move forward. I asked Eddie to please check the suspension as the suspension light was on and the passenger window switch as that was broken. He said he would do that and call me the following morning. I advised him that my credit union may be able to give me a lower rate so while he was having the suspension checked I would call my credit union as well. I waited for his call on Saturday... no call. I ended up texting my original salesmen Khalil on Sunday to see what was going on and why no one had called me in Saturday as originally discussed. Well I came to find out that they sold the car on Friday to another person. Where's the integrity and loyalty in customer service? I could have atleast received a courtesy call to let me know something. I received nothing!!! My credit was ran, I pulled funds out of numerous places for my down payment. They completely wasted my time. I will NEVER do business here again.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Clifton , Allow me to apologize for your experience and thank you for the kind words describing our sales rep Khalil. Please feel free to contact me direct Fred Shepard General Manager 703-740-3252


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  • disappointed in NC
    December 28, 2016

    We have been looking for a preowned LR4 for a while and found the perfect one at LR Alexandria (we live in Charlotte, NC). We contacted a salesman...

    Range Rover Land Rover Alexandria

    Thank you for your feed back. I understand your frustration. Trying to find Quality Pre Owned LR4 can be a challenge. When ever we get a nice vehi...

    Range Rover Land Rover Alexandria

    Thank you for your feed back. I understand your frustration. Trying to find Quality Pre Owned LR4 can be a challenge. When ever we get a nice vehi...

    landrover23

    We were the first to come. We offered to pay all holding fees and be there before close of business that day from 6 hours away.. I'd say if you tr...


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    We have been looking for a preowned LR4 for a while and found the perfect one at LR Alexandria (we live in Charlotte, NC). We contacted a salesman last night and were told we would be sent photos and a best price this morning. We were sent the photos and told the price was the best price so we agreed and asked for the out-the-door price to be sure there were no hidden dealer fees. We were told the lady who runs the numbers was out today and that someone was coming to see the car today at 2pm and we would be given a chance after that person, despite planning a flight up and agreeing to the full asking price. We spoke to the general manager who said the same thing, that they did not give preference to out of state buyers over locals - even though we were ready to buy. Nothing about this practice seems fair or logical and we are very disappointed with our experience, especially since we were willing to pay the $500 holding fee for same-day pickup. Having to beg a dealer to sell to you is a new concept to us. If you are looking online, don't waste your time if you aren't local to their area.

    Does not recommend this dealer
    Range Rover Land Rover Alexandria

    Thank you for your feed back. I understand your frustration. Trying to find Quality Pre Owned LR4 can be a challenge. When ever we get a nice vehicle we post it on line and get several people calling in. We have found that the first come first served policy has proven to be fair. Have a great New Year! Fred Shepard General Manager

    Range Rover Land Rover Alexandria

    Thank you for your feed back. I understand your frustration. Trying to find Quality Pre Owned LR4 can be a challenge. When ever we get a nice vehicle we post it on line and get several people calling in. We have found that the first come first served policy has proven to be fair.Have a great New Year! Fred Shepard General Manager

    landrover23

    We were the first to come. We offered to pay all holding fees and be there before close of business that day from 6 hours away.. I'd say if you truly held to your ideals of 'first come, first serve', then our "yes" offer at 10am should have trumped a 2pm "maybe" appointment. Be honest, you chose local over internet and in the 21st century, that will not serve your business well. We worked with Land Rover Darien (connecticut) and they were MORE than gracious to hold an LR4 we flew up and drove home Saturday. Bottom line is: both you and Khalil were rude and didn't care about an online customer. I'd consider changing your philospohies with the times.


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  • Excellent service during our first visit
    December 27, 2016

    Had a few accessories put on our new LR4, and Chad took EXCELLENT care of us. When I found out the service would take 2 days, he was quite accomm...

    Range Rover Land Rover Alexandria

    Happy New year Mitch! Thank you for your review we love to hear about Excellent service. We hope to see you back year after year. Thank you! Fre...


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    Had a few accessories put on our new LR4, and Chad took EXCELLENT care of us. When I found out the service would take 2 days, he was quite accommodating in securing a last-minute loaner. The car came back on time and super clean. Looking forward to years of service here.

    Does recommend this dealer
    Came in for service or repair
    Range Rover Land Rover Alexandria

    Happy New year Mitch! Thank you for your review we love to hear about Excellent service. We hope to see you back year after year. Thank you! Fred Shepard General manager


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  • Excellent Srvice
    December 1, 2016

    Great service. This is my second time in this dealership. Very friendly and professional. Definitely I'll recommend friends and family. In one wo...

    Range Rover Land Rover Alexandria

    Suman, Thank you so much for taking your time to post such a great review. We wish you and yours a Happy New year and hope to see you back in the ...


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    Great service. This is my second time in this dealership. Very friendly and professional. Definitely I'll recommend friends and family. In one word, loved the services.

    Does recommend this dealer
    Came in for service or repair
    Range Rover Land Rover Alexandria

    Suman, Thank you so much for taking your time to post such a great review. We wish you and yours a Happy New year and hope to see you back in the future. Thank you! Fred Shepard General Manager


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  • Good job landrover.
    November 30, 2016

    Thumbs up for my sales advisor Brandi sensing and sales manager David. I have known David since my purchase and now Brandi is a pleasant additon t...

    Range Rover Land Rover Alexandria

    York, Thank you for recognizing Brandi and Dave. They both have worked long and hard to maintain relationships like yours. Happy New year! Fred ...


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    Thumbs up for my sales advisor Brandi sensing and sales manager David. I have known David since my purchase and now Brandi is a pleasant additon to the team. Brandi goes above and beyond and knows her job well.

    Does recommend this dealer
    Came in for service or repair
    Range Rover Land Rover Alexandria

    York, Thank you for recognizing Brandi and Dave. They both have worked long and hard to maintain relationships like yours. Happy New year! Fred Shepard General manager


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  • Incredible service
    November 8, 2016

    I had a nail in the side of a tire, plus I wanted an opinion on replacing 4 tires. Land Rover of Alexandria has an excellent new tire program... ...

    Range Rover Land Rover Alexandria

    Go Chad!! Thank you Papy for your review. Happy New year and we will see you next time. Fred Shepard General Manager


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    I had a nail in the side of a tire, plus I wanted an opinion on replacing 4 tires. Land Rover of Alexandria has an excellent new tire program... so I left with 4 new Continentals. I can always trust Chad Jamerson. He has given me invaluable advice, service and professionalism. He is simply the best service advisor!!!

    Does recommend this dealer
    Came in for service or repair
    Range Rover Land Rover Alexandria

    Go Chad!! Thank you Papy for your review. Happy New year and we will see you next time. Fred Shepard General Manager


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  • 5 Starts
    November 2, 2016

    Land rover always preform a great service on our LR4, I definitely would recommend it, especially if your adviser is Brandy, she is great very pr...

    Range Rover Land Rover Alexandria

    Caleto, Happy New year and thank you for your review. We always like to hear back from our customers. Great job Brandi!! Fred Shepard General Ma...


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    Land rover always preform a great service on our LR4, I definitely would recommend it, especially if your adviser is Brandy, she is great very professional and helpful

    Does recommend this dealer
    Came in for service or repair
    Range Rover Land Rover Alexandria

    Caleto, Happy New year and thank you for your review. We always like to hear back from our customers. Great job Brandi!! Fred Shepard General Manager


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  • Outstanding Maintenance/Repair Services
    October 29, 2016

    Maintenance Services provided by Mr. Steve Lindsey and technicians were outstanding, professional, effective and efficient. Mr. Lindsey identifie...

    Range Rover Land Rover Alexandria

    Great job team!! Thank you for your review Klouie !! Fred Shepard General Manager .


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    Maintenance Services provided by Mr. Steve Lindsey and technicians were outstanding, professional, effective and efficient. Mr. Lindsey identified additional key areas that needed repair (brakes) and provided cost effective ways (service coupon) to have them paid.

    Does recommend this dealer
    Came in for service or repair
    Range Rover Land Rover Alexandria

    Great job team!! Thank you for your review Klouie !! Fred Shepard General Manager .


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  • Great car buying experience.
    October 25, 2016

    Land Rover of Alexandria has provided me with the best car buying experience I have ever had. Eddie Santos and Matt Ferris went above and beyond t...

    Range Rover Land Rover Alexandria

    Satchmo, Thank you for your 5 star review. Our team will work for you not only before and during your purchase bust just as effectively after t...


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    Land Rover of Alexandria has provided me with the best car buying experience I have ever had. Eddie Santos and Matt Ferris went above and beyond to find and secure the Range Rover of my choice. The after purchase experience was just as impressive, Wilmer came out to my house and went over the vehicle from top to bottom explaining every detail about my new car. If you are in the market for a new Land Rover I highly recommend Land Rover of Alexandria.

    Does recommend this dealer
    Range Rover Land Rover Alexandria

    Satchmo, Thank you for your 5 star review. Our team will work for you not only before and during your purchase bust just as effectively after the sale. Thank you for your review. Great Job team! Fred Shepard General Manager.


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