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Reviews

Average Ratings

3.3
383 lifetime reviews. Includes reviews of Lustine Toyota from DealerRater.com
  • Great Customer Service

    Peace of mind and great treatment. Would recommend to anyone.


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    Peace of mind and great treatment. Would recommend to anyone.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Poor service
    May 2, 2017

    Bought a used car from this dealership it could not meet proper safety standards. I am now aware that I can never buy another car from this place ...


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    Bought a used car from this dealership it could not meet proper safety standards. I am now aware that I can never buy another car from this place because my trust in Lustine has not been fulfilled.

    Does not recommend this dealer

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  • Dirty Sales Practices 101
    March 22, 2017

    This dealership is why people think of car salespeople as dirty and unethical. They advertise a price online, along with the now typical "email f...


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    This dealership is why people think of car salespeople as dirty and unethical. They advertise a price online, along with the now typical "email for an e-price" offer. It took several email exchanges to get that number, which was about $300 less. However, once you show up at the dealership, they will then try to add SIGNIFICANT costs to the used car (claiming that they are standard fees) as follows: 1) "Trim" package for $475.00 - this is total crap, and was immediately waived twice during separate negotiations. 2) "PDI" fee of $1,495.00. They claim this is to refurbish the car for resale - new battery, blah blah blah. Again, total crap. They were again willing to "negotiate" down almost $800.00 off of this - but the bottom line is that it STILL ADDED ALMOST $700.00 to the agreed upon sales price prior to the other "usual" fees. 3) Processing Fee of $699.00 - although almost all dealers charge this now. 4) Tax, Title, and Tags - the only really legitimate add-ons. Also - BUYER BEWARE AND BE WARNED - they will try all of the classic maneuvers to distract you. Switching cars to make the price work. Scribbling over the "deal" worksheet with numbers all over the place. Going back and talking to the managers, etc... They even chased me out into the parking lot trying to get me back into the building to negotiate further. Worst ever. Have also now been told by others that this dealer has issues with the BBB.

    Does not recommend this dealer

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  • Saved the day
    March 20, 2017

    Hussein at Lustine Toyota saved the day! If it wasn't for his advice and the experience of the finance with him, I would be still driving my old c...


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    Hussein at Lustine Toyota saved the day! If it wasn't for his advice and the experience of the finance with him, I would be still driving my old car. Thanks a lot and I'll be sending all my family & friends to LUSTINE TOYOTA

    Does recommend this dealer

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  • Saved the day

    Hussein at Lustine Toyota saved the day! If it wasn't for his advice and the experience of the finance with him, I would be still driving my old c...


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    Hussein at Lustine Toyota saved the day! If it wasn't for his advice and the experience of the finance with him, I would be still driving my old car. Thanks a lot and I'll be sending all my family & friends to LUSTINE TOYOTA

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Don't Go Here

    Don't go to this place. If you want to buy a Toyota go somewhere but not here.... TERRIBLE service Thumbs Down for them. Never go back I love Toy...

    Dealer Response

    Thank you for taking the time to review us. We take these matters seriously and are going to look further into this. Please feel free to reach out...


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    Don't go to this place. If you want to buy a Toyota go somewhere but not here.... TERRIBLE service Thumbs Down for them. Never go back I love Toyota but my next car I'll going to another dealer. And down here said that my email will not appear I dont care I dont have nothing to hide. My name is Giselle Nogales and told them in their face that is the worst dealer in the State

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to review us. We take these matters seriously and are going to look further into this. Please feel free to reach out to Amber Relyea at 703-643-5690 with any questions and/or concerns.


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  • First Time Leasing
    March 10, 2017

    First time leasing and can i say i had the greatest experience at lustine toyota. Charles helped me out finding the right truck. After discussing ...


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    First time leasing and can i say i had the greatest experience at lustine toyota. Charles helped me out finding the right truck. After discussing the price, Enrique, the sale's manager was able to get me the best deal. Afterwards i went to the business office, and Hussein gave me the fastest service and was out of his office within fifteen minutes because i was in hurry to get to work.

    Does recommend this dealer

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  • Service
    February 23, 2017

    I went to lustine toyota for a service and asked for car wash. I got there around 0930 and waited until 1130 to get a shuttle tide home. I picked ...


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    I went to lustine toyota for a service and asked for car wash. I got there around 0930 and waited until 1130 to get a shuttle tide home. I picked my car up at 1515 and it was just as dirty as it was when I dropped it off. Why will a car be at the shop for over 6 hours for just oil change. Very disappointed service. Will NOT recommend this place.

    Does not recommend this dealer
    Came in for service or repair

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  • Awesome Salesperson

    Mr. Kobani Walker is an outstanding salesman with quite a personable charm and ability to make the customer feel at ease. He is a smooth and skill...

    Dealer Response

    Hello! we appreciate you taking a few moments to share about your recent experience. We strive to provide the best customer service, and we're gla...


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    Mr. Kobani Walker is an outstanding salesman with quite a personable charm and ability to make the customer feel at ease. He is a smooth and skilled negotiator. This is my second buy using him as the intermediary, and if still there next time, I will deal only with him. Moreover, the finance department has me out the door in less than 10 minutes.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello! we appreciate you taking a few moments to share about your recent experience. We strive to provide the best customer service, and we're glad you experienced it. We would love to hear from your personally to answer any questions you may have, as we're unable to discuss matters on this platform. Please contact Sam Ouk or Kim Lopez to discuss this matter further, if need be, at (855) 230-3918!


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  • Love my Toyota Camry XLE

    Had a wonderful experience at Lustine Toyota, Kobina walker knows how to sell features and benefits of 2017 Camry.

    Dealer Response

    Hello Margret, thank you for reaching out! We appreciate you taking a few moments to share about your recent experience! In an effort to help prot...


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    Had a wonderful experience at Lustine Toyota, Kobina walker knows how to sell features and benefits of 2017 Camry.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Margret, thank you for reaching out! We appreciate you taking a few moments to share about your recent experience! In an effort to help protect your personal information, we would love to hear from your personally if any questions come up. Please contact Kim Lopez or Sam Ouk to discuss this matter further, if need be, at (855) 230-3918!


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