Reviews
Trinity in the service department always handles my needs
Trinity in the service department always handles my needs from scheduling to final completion of service. Trinity is absolutely professional. She is the main reason I take my vehicles to Upper Marlboro Ford for service.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Excellent service !
Excellent service ! My car has been serviced here for over 10 years. I have great confidence in the quality of work.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your continued trust and confidence in our service for over a decade! We truly appreciate your loyalty and are always here to help at Upper Marlboro Ford! Safe travels!
Peggy has been exceptionally the best.
Peggy has been exceptionally the best. Her Customer service sets a standard that I appreciate. Thank you Ma’am.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're honored to have your business and your support! Thank you for choosing Upper Marlboro Ford and for sharing your appreciation for Peggy. See you next time!
As of lately, I’ve had great experience with this
As of lately, I’ve had great experience with this dealership. The most recent experience I’ve had was with Trinity in the service department. She was great in helping me to determine the services I needed, and she helped me save some money while doing so. Still, the costs of parts and labor are quite expensive.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Stephanie, thank you for sharing your experience with Trinity and our team! We’re glad to know you felt properly informed and supported throughout your visit to Upper Marlboro Ford. We understand that costs can add up, and we always do our best to share savings wherever possible. We look forward to seeing you again!
Great people to work with , friendly, and most of all
Great people to work with , friendly, and most of all they know the product. I highly recommend them.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We’re so glad you had a great experience at Upper Marlboro Ford. Your recommendation means a lot to us! Safe travels!
The sales staff was excellent however we were deceived
The sales staff was excellent however we were deceived from the service department. They said they completed service which was never looked at very dissatisfied and circulate trust was broken.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
It's concerning to hear about your experience with our service department. We strive for transparency and trust, so it's disappointing that we fell short in this instance. We'd like the opportunity to address this issue directly and restore your confidence in us. Please feel free to reach out at your convenience. Thank you, Management Team at Upper Marlboro Ford - (301) 627-5600
My service advisor, Michael, was the best!
My service advisor, Michael, was the best! I had an inquiry about my car and he took the time to check everything and even test drive it. I then had to get a new battery and was lucky enough to reach Michael again and he got me in and out before I could get settled in the waiting room! He was very patient and personable. Great service! I highly recommend him and this dealership!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Phaedra, we're delighted to hear Michael provided such attentive and efficient service at Upper Marlboro Ford. We truly appreciate your recommendation and look forward to assisting you again in the future! Safe travels!
this dealer is the best I recommend it they don't have
this dealer is the best I recommend it they don't have no problem to help you they help you
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Your recommendation means a lot to us! Thank you from all of us at Upper Marlboro Ford.
Excellent service.
Excellent service. Happy customer support. Very happy to return for future service and purchase of vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
LaRenda, your feedback made our day! We're so grateful to have your support at Upper Marlboro Ford, and we look forward to helping you again in the future. Take care!
Absolutely fantastic experience with Upper Marlboro Ford.
Absolutely fantastic experience with Upper Marlboro Ford. From the salesman Alex to the finance department with Tyrone I could not be more pleased! 😀 They are welcoming, efficient, kind, knowledgeable, and I would definitely send anyone I know there when looking for a new vehicle! Thank you so much! I love my new ride!!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Jenn, we are grateful for your business and kind words about our team! It's fantastic to hear that Alex and Tyrone made your experience smooth and easy. Congratulations on your new vehicle; we hope to work with you again at Upper Marlboro Ford!