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Reviews

Average Ratings

4.9
179 lifetime reviews.
  • Plugs take 3 hours now?

    I came in just to get my tire plugged because it was going out and ended up waiting for 3+ hours before it was done. There was only 1 person ahead...

    Dealer Response

    Thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Upper Marlbor...


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    I came in just to get my tire plugged because it was going out and ended up waiting for 3+ hours before it was done. There was only 1 person ahead of me. Everytime I come here the service is SLOW and receptionist are rude and don't address you unless you're standing directly in front of them. I bought something with my car that allows me to get free service for tires but I believe since the service team doesn't get payed for their labor (due to my package) they take their time.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Upper Marlboro Ford. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. Please give us a call at (301) 627-5600 and we will do our best to make this better. We hope to hear from you soon.


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  • My experience with Ford

    My experience purchasing a new vehicle was great. This is my third purchase within 25- 30years with Ford.


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    My experience purchasing a new vehicle was great. This is my third purchase within 25- 30years with Ford.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Car buying experience

    The customer service was excellent and buying process was painless and hassle free!


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    The customer service was excellent and buying process was painless and hassle free!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Repeat Buyer

    In April 2015 we purchased a new Ford Escape from Sales Consultant John Pulliam. Pleased with the product and with the purchasing process, when we...

    Dealer Response

    Hi, Stang! We are happy to hear of your positive experience with our dealership. Thanks again for the great review of Upper Marlboro Ford!


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    In April 2015 we purchased a new Ford Escape from Sales Consultant John Pulliam. Pleased with the product and with the purchasing process, when we decided to buy a 2016 Mustang, we sought out Upper Marlboro Ford and Mr. Pulliam. Yet again, we felt comfortable with the purchasing process. No high pressure. Finance Manager Charmaine Alli handed the financing superbly. We are delighted with the car and quite pleased with Upper Marlboro Ford.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi, Stang! We are happy to hear of your positive experience with our dealership. Thanks again for the great review of Upper Marlboro Ford!


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  • All around awesome!

    Service was great, speedy too. Staff is friendly, and the environment is welcoming. The Assistant Service Manager Aaron is constantly giving you ...


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    Service was great, speedy too. Staff is friendly, and the environment is welcoming. The Assistant Service Manager Aaron is constantly giving you progress updates so you're not sitting there clueless. The building and waiting room is nicely kept.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?

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  • Great

    My experience with the salesman thru the financing was easy and especially my sales person was'nt pushy at all. Great job.....

    Dealer Response

    Thank you, Ralph, for the glowing review! If you need more help, our team is available to talk -- safe travels!


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    My experience with the salesman thru the financing was easy and especially my sales person was'nt pushy at all. Great job.....

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you, Ralph, for the glowing review! If you need more help, our team is available to talk -- safe travels!


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  • Excellent staff

    I purchased a 2015 F250. Billy and Grady in commercial sales did an excellent job finding the perfect truck for me. They really went out of their ...


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    I purchased a 2015 F250. Billy and Grady in commercial sales did an excellent job finding the perfect truck for me. They really went out of their way to get me in my new Ford. Highly recommend this dealership and the staff that assisted me

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great Service and No hassel environment

    My husband was in the market for a work vehicle and Upper Marlboro Ford and the staff there, Bruce and Grady made the experience simple, no hassle...

    Dealer Response

    We're always happy to help our customers at Upper Marlboro Ford. If there is anything else we can do for you, please give us a call. Safe (and fun...


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    My husband was in the market for a work vehicle and Upper Marlboro Ford and the staff there, Bruce and Grady made the experience simple, no hassle, and were very accommodating and friendly.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're always happy to help our customers at Upper Marlboro Ford. If there is anything else we can do for you, please give us a call. Safe (and fun) driving!


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  • Great swrvice

    Sherry Shoo really helped me with a very smooth and panless sale of my F 150. She exceeded her asstance with the operation of my vehicle.

    Dealer Response

    Thanks for your strong recommendation of the staff and Upper Marlboro Ford, Gary. Enjoy your new F150, and we'll see you on the road.


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    Sherry Shoo really helped me with a very smooth and panless sale of my F 150. She exceeded her asstance with the operation of my vehicle.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for your strong recommendation of the staff and Upper Marlboro Ford, Gary. Enjoy your new F150, and we'll see you on the road.


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  • My Taurus

    I have had my car serviced here since I purchased it. I would recommend this dealership.

    Dealer Response

    Thank you for your kind words and review, Rosalyn. Feel free to stop by if you need any assistance in the future!


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    I have had my car serviced here since I purchased it. I would recommend this dealership.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind words and review, Rosalyn. Feel free to stop by if you need any assistance in the future!


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