Ever been to a dealership where the second you walk in someone comes to greet you in the showroom? Of course, but how about one where they come to greet you even after you buy a car? How about months later? Every. Single. Time. Managers, sales, mechanics, even the owner will stop as they buzz through to say hi, they’ll stop what they’re doing and come out of an office, they’ll step outside in a 20 degree snowstorm to say goodbye before you leave. “Treat you like family” ... all dealerships say it, this one does it. 3 cars bought, each time I come here it only solidifies this being my go-to dealer.
Joe, Thank you so much for the awesome review! We try hard everyday for our customers to feel what we call Cotton Comfort. Sounds like we accomplished it with you! If you ever need anything please give me a call, Pam Cotton Conn 630 384 6589
Great experience, I was there a total of an hour and out the door! They fixed a minor problem with the truck within the week I bought it. Would recommend they know their process.
Jacob, we're happy to hear you had such a positive experience with our team! Please let us know if there is ever anything else we can do for you! Safe travels!
Best Car Buying Experience
Outstanding experience from start to finish. The process was simple, stress free and transparent. I truly appreciated my experience with both sales and finance and highly recommend Joe Cotton. They have earned my family's business.
We are happy we could make your experience a positive one! We hope you continue to choose Joe Cotton Ford, Inc. for all your vehicle needs! Take care!
Was having my car serviced and decided it wasn't worth fixing and I bought a newer car
Reviews like yours provide encouraging feedback. Please let us know if you have any additional questions about services you received and thank you again for choosing Joe Cotton Ford, Inc.!
Joe Cotton Ford
The buying process was refreshingly straight forward. No scams. No sales tactics. Just fair negotiating on an agreeable price.
Peter, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us! We hope to be of service to you again! Thank you and take care!
Joe Cotton Ford
Fast,quick,and never met nicer people to deal with. I don?t believe I will go anywhere else.
Joe Cotton dealership rules.They took great care of me. I was in and out in record time. See Ken who is in sales.
Hi there Timothy, thank you for your positive rating and review. It's great to hear Ken could take care of you; we?re always happy to help if anything else comes up. Have a wonderful day!
Best Dealership out there
I just purchased my 4th car from Joe Cotton on Saturday. I realized that it has been 20 years since I bought my first car there. I was 18 at the time. I'm sure that I'll be buying many more in the future. Tracy has been amazing over the years! His son, Jason, sold me this car. He did a great job! I've never felt the usual car dealership pressure here. It's refreshing.Thank you to everyone involved in getting me in my beautiful ride!
Thank you so much for trusting us for the last 20 years! We are so excited to have the kids in the business with us. So, nice to know Jason is following in Tracy's footsteps of providing great service. All car buying should be no pressure it should simple and fun. You're buying a car, you should enjoy the process and leaving smiling. Don't forget to mark your calendar for our Customer Appreciation Event 8/11. Thank you - Pam Conn
Horrible experience on last purchase. Takes parts changers 4 or 5 times to finally fix my transmission issue but they decided to damage my truck. Scratches on every panel of my truck, they took a chunk out of my door handle , nice dent in bed of truck which screwed up pin stripping, screwed up pin stripe on drivers side and best part didn't put trans shield on correctly after they fixed the trans. Regret for even buying a 2nd truck from this dealer. Service is the biggest joke. Couldn't fix a flat tire without computer telling them tire is flat. Go to drop truck off today to hopefully get things fix and yeah a sedan will not work for a guy who buys a truck. Not missing camping trip since someone thought a sedan was a good idea. So once again trashed truck and wasted time. Moral of this if u want to fight every time to have vehicle serviced, want parts fallen off your vehicles and vehicle trashed go see this dealer. To avoid headaches and taken time off work to deal with issues find another dealer
Wesley, thank you for sharing this recent experience with us. We would like the chance to talk to you further so please do call us at (630) 682-9200 at your earliest convenience so we can work with you to make this right. We hope to hear from you.
Joe Cotton Ford - 5 stars!!
I thought looking for 2 new vehicles would be a fun experience and in fact was quite the opposite, we had made visits to several Ford Dealers and ultimately we chose to do business with Joe Cotton because they listened and understood what we wanted and needed at the price point we could afford. Thank you Jay Brown and Mike Diehl for making that happen!
Karen, thank you for taking the time out of your day to tell us about your experience. We try to provide all of our guests with a great atmosphere and world-class service that you can trust.