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Reviews

Average Ratings

4.8
176 lifetime reviews.
  • Excellent Customer Service!!

    I have bought 2 used mini-vans from Joe Cotton Ford in the past 9 years and I have to say that I have had nothing but great service from both the ...


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    I have bought 2 used mini-vans from Joe Cotton Ford in the past 9 years and I have to say that I have had nothing but great service from both the sales team and the service department. Mike Tegtman, the service manager knows my car inside and out and is always so friendly and explains all the work in a manner that a woman can understand when it comes to car repairs (miracles do happen). What I am most impressed with this car dealership is that the general manager/owner, Paul Cotton will personally take customers home/pick-up when there car is being serviced this is a service that has gone by the way-side with big corporations in recent years and I am glad to see that Joe Cotton Ford appreciates every customer that walks thru there doors. It is this type of customer service that keeps me coming back to Joe Cotton Ford.

    Does recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?

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  • Great sales and service

    I have had nothing but good experiences when I have had service at Joe Cotton. They have gone out of there to make me feel special. I have dealt...


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    I have had nothing but good experiences when I have had service at Joe Cotton. They have gone out of there to make me feel special. I have dealt with several people there. All have done a stellar job

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Ford Escape

    Everything was done in a timely manner wry friendly


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    Everything was done in a timely manner wry friendly

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Routine service

    Scheduled maintenance was performed efficiently and quickly.

    Dealer Response

    We're pleased to hear everything was completed to your satisfaction, Robert! We hope to be of service to you again! Take care!


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    Scheduled maintenance was performed efficiently and quickly.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're pleased to hear everything was completed to your satisfaction, Robert! We hope to be of service to you again! Take care!


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  • Customer

    The service people were great and Max kept me informed while I was waiting. Thanks Max (the star thing above is not working. I rate performance...

    Dealer Response

    We really appreciate your feedback! Thanks again for your business! Take care!


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    The service people were great and Max kept me informed while I was waiting. Thanks Max (the star thing above is not working. I rate performance as excellent

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We really appreciate your feedback! Thanks again for your business! Take care!


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  • Ford Fision

    Great service center....great staff and very nice waiting room to hang out.....


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    Great service center....great staff and very nice waiting room to hang out.....

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Very Satisfied

    Very friendly very helpful. Nice sitting area. Comfortable atmosphere.


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    Very friendly very helpful. Nice sitting area. Comfortable atmosphere.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Excellent service dept.; earned my future purchase

    Always helpful and thorough. I go out of my way to come to this dealership because the service is better than anywhere else I've been in the area...


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    Always helpful and thorough. I go out of my way to come to this dealership because the service is better than anywhere else I've been in the area. It is always easy to get in for an appointment. Their service department is why when I am ready to purchase again, I will start here before I consider buying anywhere else. They have earned my loyalty.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Overall good service.

    This recent visit was a 10- perfect. I rated an overall 7-8 for service based on the service history of my vehicle. I have had in 4 times for repa...

    Dealer Response

    Walter, Sorry for the past issues, glad we got it right for you this time. We will continue to strive to make it right everything. Thank you for...


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    This recent visit was a 10- perfect. I rated an overall 7-8 for service based on the service history of my vehicle. I have had in 4 times for repair before 15,000 miles. Not acceptable for a new car. I had major inconveniences when it broke down. I had to have it towed in 3 times. Once the service team could find nothing wrong - only to have it break down again one week later and again had to miss 1/2 day of work waiting for the tow and car rental etc. It took two breakdowns and tows for them to find that problem.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Walter, Sorry for the past issues, glad we got it right for you this time. We will continue to strive to make it right everything. Thank you for taking the time to review us, Pam Cotton Conn


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  • Extremely Satisfied

    Could not have been more satisfied with the treatment received with the persons I came in contact when I purchased the vehicle.

    Dealer Response

    Jose, your positive review means a lot to us and we?re happy we could help you! At Joe Cotton Ford, we value our customers and we look forward to ...


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    Could not have been more satisfied with the treatment received with the persons I came in contact when I purchased the vehicle.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jose, your positive review means a lot to us and we?re happy we could help you! At Joe Cotton Ford, we value our customers and we look forward to seeing you on your next visit. Take care!


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