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Plaza Cadillac

(1,817 reviews)
Visit Plaza Cadillac
Sales hours: 8:30am to 6:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:30am–6:00pm 7:30am–5:00pm
Tuesday 8:30am–6:00pm 7:30am–5:00pm
Wednesday 8:30am–6:00pm 7:30am–5:00pm
Thursday 8:30am–6:00pm 7:30am–5:00pm
Friday 8:30am–6:00pm 7:30am–5:00pm
Saturday 9:00am–5:00pm 9:00am–3:00pm
Sunday Closed Closed
2023 consumer dealer award
View 2 awards
2023 consumer dealer award 2022 consumer dealer award
New (352) 702-3162 (352) 702-3162
Used (352) 702-3164 (352) 702-3164
Service (352) 702-3166 (352) 702-3166

Reviews

(1,817 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Plaza Cadillac from DealerRater.

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This oRegular maintenance included a car wash which was...

This oRegular maintenance included a car wash which was very nice. Staff were very friendly

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Vehicle continues to “jump” when decreasing speed -...

Vehicle continues to “jump” when decreasing speed - between 25 and 20 mph - seems transmission is slipping. Technician assured me this is normal . The jolt of this is more than a downshift of gears.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for you survey and we never want to see an unhappy customer. I went over the repair order and talked to Tech about vehicle and just in case we are feeling something different then you i invite you to come drive with at your convenience.

Offered 9k more than your dealership in sale of Cadillac....

Offered 9k more than your dealership in sale of Cadillac. Please remove us from future mailings

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great salesman, the salesman was very friendly, I bought...

Great salesman, the salesman was very friendly, I bought out my lease and very happy

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I was extremely satisfied by Rick and the sales team....

I was extremely satisfied by Rick and the sales team. He jumped at my call for assistance in finding a car and kept me up to date at all times. Rick loves his job and is a fixer and care type person. He compliments the Plaza name. Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

I made an appointment,I brought the car in, was told how...

I made an appointment,I brought the car in, was told how long the repair would take, the work was done in the amount of time they said it would.I couldn’t be more pleased about the whole process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

They are always fast to take care of my problems are...

They are always fast to take care of my problems are reasonable right and very courteous I will continue to use plaza

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Everyone was polite curtis and efficient and...

Everyone was polite curtis and efficient and knowledgeable of the service given us will definitely return

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Service team at the desk were fun yet very professional....

Service team at the desk were fun yet very professional. They explained all that was done and items that needed to be done and why. We left the car for the service work due to other appointments and we received a call when our service work was complete. Picked up our nicely washed car and were on our way. Very happy with all the people we dealt with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Steve is great. He knowS how to help the customer....

Steve is great. He knowS how to help the customer. Steve should be promoted to manager at the earliest time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.