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Plaza Cadillac

(1,817 reviews)
Visit Plaza Cadillac
Sales hours: 8:30am to 6:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:30am–6:00pm 7:30am–5:00pm
Tuesday 8:30am–6:00pm 7:30am–5:00pm
Wednesday 8:30am–6:00pm 7:30am–5:00pm
Thursday 8:30am–6:00pm 7:30am–5:00pm
Friday 8:30am–6:00pm 7:30am–5:00pm
Saturday 9:00am–5:00pm 9:00am–3:00pm
Sunday Closed Closed
2023 consumer dealer award
View 2 awards
2023 consumer dealer award 2022 consumer dealer award
New (352) 702-3162 (352) 702-3162
Used (352) 702-3164 (352) 702-3164
Service (352) 702-3166 (352) 702-3166

Reviews

(1,817 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Plaza Cadillac from DealerRater.

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Everyone was polite and curtis and helpful thank you so...

Everyone was polite and curtis and helpful thank you so very much will definitely you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Very good service. Nice people! Always ready and eager...

Very good service. Nice people! Always ready and eager to help. So of revommend to everyone

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Professional & friendly. Plain good service. Made an...

Professional & friendly. Plain good service. Made an appointment, when I arrived, they took my car right away & began figuring out what was wrong.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Always friendly and always clean.Service department is...

Always friendly and always clean. Service department is ready to help. Jessie is always looking for my next car. And coffee is always available

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great accessibility greeted promptly Salesman took care...

Great accessibility greeted promptly Salesman took care of everything needed would recommend Plaza for all your automotive needs

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent service and friendliness I would high recommend...

Excellent service and friendliness I would high recommend this dealership if you are looking for a trusted dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

The service department did an excellent job of solving my...

The service department did an excellent job of solving my problem. Thanks very much Harry and Patrick.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Nice building, friendly service staff which listen to the...

Nice building, friendly service staff which listen to the customer Diagonstics of the problem and order parts to take care of the brakes noise. They promised to check the muffler noise or transmission sounds next time we bring our 2021 Caddy into their shop to replace the parts to fix the brake noice. Mike Morgan

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

They sold me a wrecked xt5 as new.Then they said they...

They sold me a wrecked xt5 as new. Then they said they would make it right they added $20000moer to the loan. They are crooked and I tell everyone to stay away.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for your feedback. I'm sorry to hear something has changed between now and back in March when you were very satisfied with the resolution to your issue. Please feel free to call me if you have questions.

Took vehicle in for a couple of repairs. Decided to do 2...

Took vehicle in for a couple of repairs. Decided to do 2 of 3 repairs due to cost. Coolant level light continues to come on after replacing water pump. Heading back home so will take car back in next March when I return. Everyone very friendly and professional. I do think the labor costs were extremely high. Labor costs were $1112.00 for replacing a water pump and front mount. This did not include parts.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.