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Plaza Cadillac

(1,817 reviews)
Visit Plaza Cadillac
Sales hours: 8:30am to 6:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:30am–6:00pm 7:30am–5:00pm
Tuesday 8:30am–6:00pm 7:30am–5:00pm
Wednesday 8:30am–6:00pm 7:30am–5:00pm
Thursday 8:30am–6:00pm 7:30am–5:00pm
Friday 8:30am–6:00pm 7:30am–5:00pm
Saturday 9:00am–5:00pm 9:00am–3:00pm
Sunday Closed Closed
2023 consumer dealer award
View 2 awards
2023 consumer dealer award 2022 consumer dealer award
New (352) 702-3162 (352) 702-3162
Used (352) 702-3164 (352) 702-3164
Service (352) 702-3166 (352) 702-3166

Reviews

(1,817 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Plaza Cadillac from DealerRater.

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Excellent buying experience, Rick understood what I was...

Excellent buying experience, Rick understood what I was looking for and delivered.. Was looking to test drive a Buick, which I did, but when I told Rick what I was looking for he put me in the perfect vehicle

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Clean waiting room, pleasant reception, fast service,...

Clean waiting room, pleasant reception, fast service, they know my car and my driving habits. Anytime I stop in with questions they are respectful and take care of the problem.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Not only that the location is convenient but everyone at...

Not only that the location is convenient but everyone at Plaza Cadillac are very pleasant and always try to make you feel welcome and most important is how efficient they are.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The service was fantastic...got to say my service rep...

The service was fantastic...got to say my service rep Steve Wiggins was the best! He should be your service manager!!! He did over and above my expectations!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I have been bringing my car to the dealership for service...

I have been bringing my car to the dealership for service for the last couple of years. I was very pleased with the service; therefore, when my lease ended and I decided to purchase the car, I came to Plaza even though I had purchased the lease from another dealer. The sales person I dealt with was very good and made sure the transaction went smoothly and I got my best deal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Steve and Harry were 100% correct about my headlight...

Steve and Harry were 100% correct about my headlight issue. Very friendly and courteous. I will be back. Ithry will still research werher or not the headlights covered under wsrrsnty.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Have always had great service and treated with respect by...

Have always had great service and treated with respect by all personnel I’ve come in contact with. Service department personnel have always been helpful and friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

It was great except for a guy in a red shirt. He...

It was great except for a guy in a red shirt. He scratched a hole in the back of our paint. I stood there beside the building and saw him do it. I was so angry. He was the only person without his hands behind his back. I hate that it happened.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review and we are sorry if someone from the dealership did damage to your vehicle in any way. Please contact us on this matter so we can rectify. We have no complaint to the advisors or the staff. and cant find you with your email. Thank you.

We have been getting our car serviced here for the past...

We have been getting our car serviced here for the past four years. Steve in the service dept. is really great. Courtesy and friendly service, even on a busy day, will keep customers coming back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very professional with Nathan Craigie who made the...

Very professional with Nathan Craigie who made the experience very pleasing. Tony Pagano was very helpful and made the experience a pleasant one. The finance department process with Mark Allen went very smoothly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.