Skip to main content

Plaza Cadillac

(1,817 reviews)
Visit Plaza Cadillac
Sales hours: 8:30am to 6:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:30am–6:00pm 7:30am–5:00pm
Tuesday 8:30am–6:00pm 7:30am–5:00pm
Wednesday 8:30am–6:00pm 7:30am–5:00pm
Thursday 8:30am–6:00pm 7:30am–5:00pm
Friday 8:30am–6:00pm 7:30am–5:00pm
Saturday 9:00am–5:00pm 9:00am–3:00pm
Sunday Closed Closed
2023 consumer dealer award
View 2 awards
2023 consumer dealer award 2022 consumer dealer award
New (352) 702-3162 (352) 702-3162
Used (352) 702-3164 (352) 702-3164
Service (352) 702-3166 (352) 702-3166

Reviews

(1,817 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Plaza Cadillac from DealerRater.

Want to share your experience with this dealership?

Write a review

I ordered a part for my car and was told I would get a...

I ordered a part for my car and was told I would get a call when the part was in. The part came in when promised and I received a call advising me of same. I took my car to Plaza, paid for the part and they had it on my car with in 5 minutes. Great service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The folks at plaza know they're stuff to make the job go...

The folks at plaza know they're stuff to make the job go right, they have the ability to fix whats wrong in a timely manner. They have always treated us like we were very important and we have been dealing with them for over twenty years, would not take car anywhere else.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The thing I like about Plaza Cadillac is that they always...

The thing I like about Plaza Cadillac is that they always treat you the right way you are treated like royalty from the moment you driving the dealership

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Schedule was set !Schedule was full filled Very speedy...

Schedule was set ! Schedule was full filled Very speedy Caurtious !!! I was pleased ! I am running out of words that is the reason I did not complete this originally THANK YOU ! 🏆👍😎🌴

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Helpful, courteous, friendly, and knowledgeable staff....

Helpful, courteous, friendly, and knowledgeable staff. Harry is a very good service agent. It is like I am working with a friend. Good to also see and talk with salesman, Rick.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

They are friendly nice and quick! Used the concierge...

They are friendly nice and quick! Used the concierge service and not only did it save me time but my car was back in under 2 hours! Thanks plaza!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very accommodating for emergency service. Friendly...

Very accommodating for emergency service. Friendly service personnel. If you are going to tell me how many words I have to comment with, then don’t bother sending any more surveys because I won’t be filling the out!!!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

As always Harry and Steve were both working hard to get...

As always Harry and Steve were both working hard to get customers vehicles serviced, Plaza Cadillac strives to please and I am very pleased with this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

This is the best dealership I have ever dealt with. They...

This is the best dealership I have ever dealt with. They are all skilled professionals and go out of their way to accommodate every need.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Three visits, complete incompetency, lack of...

Three visits, complete incompetency, lack of communication, and issues were not resolved. I tried to be patient and give repeating chances for good service. It never happened.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

I am really sorry that this all happened the way it did , especially on the communication issue. we worked directly with GM on the repair and we understand that sometimes it does always work the way we would like. let me know if there is anything else we can do.