Reviews

Average Ratings

4.6
142 lifetime reviews.
  • Service Leader Frank Phillips: Outstanding Service

    Frank Phillips Lead Service Advisor at DTLA Mercedes Benz provides outstanding customer service. He is always current on the needs of my vehicle ...


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    Frank Phillips Lead Service Advisor at DTLA Mercedes Benz provides outstanding customer service. He is always current on the needs of my vehicle and he listens to my concerns. He makes sure that when I leave the facility I am satisfied with the service I have received.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • very good

    sales went the extra mile to assure that my fiance family recieved the upmost service. He provided with muliple options to assure they recieved th...


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    sales went the extra mile to assure that my fiance family recieved the upmost service. He provided with muliple options to assure they recieved the best deal.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • disappointed

    I purchased a Mercedes Certified 2014 E Class in August 2016. I love the car. It developed smoke from the dashboard and another dealer determine...


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    I purchased a Mercedes Certified 2014 E Class in August 2016. I love the car. It developed smoke from the dashboard and another dealer determined someone had previously spilt a liquid behind the navigation screen. The certification process did not discover this but even worse when I wrote the sales manager of the problem he NEVER even responded to my letter. I was at the least expecting a response from Mr. Alex Ochoa, but nothing. I paid for the repair via Hoehn Mercedes in Carlsbad who has been exceptional. This year I purchased a 2015 SL 550 from Temecula Mercedes and have no complaints. I suggest avoid Downtown LA Motors due to their lack of response to customer issues.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • TEST DRIVE WITH APPOINTMENT

    Had a confirmed appointment, in writing, at 9 a.m. on a Saturday to test drive a MBZ S600 with Art Magsayo. When I arrived shortly before 9 he s...


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    Had a confirmed appointment, in writing, at 9 a.m. on a Saturday to test drive a MBZ S600 with Art Magsayo. When I arrived shortly before 9 he stated the test drive could not be done because the porters do not arrive until 10 a.m. to move the car out of the showroom, but he a different model I could test drive which I refused. I asked why he did not call or send me an email about the change in time and he had no answer. He did not have the common courtesy to contact me. I drove 30 minutes from the San Fernando Valley for nothing. Inexcusable.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Tino Eyvazian Downtown LA Mercedes-Benz

    Since I bought my SL in downtown LA from the Mercedes-Benz dealership, I have been Lucky to have met Tino as my service advisor and he has help ke...


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    Since I bought my SL in downtown LA from the Mercedes-Benz dealership, I have been Lucky to have met Tino as my service advisor and he has help keep my SL500 in mint condition for over 10 years. Most important is the fact that I trust him and I know that he is honest, professional with integrity and extreme knowledge and his trade. If you're looking for someone honest and don't like to get Cheated, ask for Tino Eyvazian when you buy a Mercedes to help you maintain your Benze he is my trusted car doctor. John

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • looking for internet pricing on used car

    If I get internet pricing I will be happy. So far getting emails from salesmen’s and tec support bat no price


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    If I get internet pricing I will be happy. So far getting emails from salesmen’s and tec support bat no price

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Best sales person ever!@ Martin Vardanian!

    i got a G63w4 from Martin Vardanian, he was the best sales person ever! i was so lucky to have him! he found me the right car i was looking for!


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    i got a G63w4 from Martin Vardanian, he was the best sales person ever! i was so lucky to have him! he found me the right car i was looking for!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great experience

    I had a great experience with Michael Jhun at Downtown LA Motors. He was very friendly and made me feel comfortable through the whole process. He ...


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    I had a great experience with Michael Jhun at Downtown LA Motors. He was very friendly and made me feel comfortable through the whole process. He was professional and very knowledgeable about the vehicle. I will definitely recommend him to my friends!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Ivan Velasco, Service Expert

    Ivan Velasco picked up right where Fredi Urieta, who was also great, left off at Downtown LA Motors. (Fredi started assisting me but informed me ...


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    Ivan Velasco picked up right where Fredi Urieta, who was also great, left off at Downtown LA Motors. (Fredi started assisting me but informed me that it was his last day that location.) Their knowledge and professionalism lives up to the Mercedes brand. They made me feel welcomed and valued. Fredi told me that Ivan would take care of me and he did just that. It was as if I were his original customer. I appreciated that and would definitely like to work with him again. He was very courteous and professional in taking care of my car service. Thank you. Best regards, Isophine

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Needed a new key

    David Khachatryan was extremely helpful and prompt. He answered all of my concerns and was very professional. I highly recommend seeing David for ...


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    David Khachatryan was extremely helpful and prompt. He answered all of my concerns and was very professional. I highly recommend seeing David for service. Thanks David!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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