Reviews
Thanks Frank!
Thanks Frank! Appreciate the service and time it took to finish my car, Also appreciate the clean car!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Mercedes-Benz of Los Angeles is delighted to know that you had a heartfelt experience with our team. We are very grateful to you for offering this exceptional comment for Mercedes-Benz of Los Angeles online. If you have any additional needs or questions, please don't hesitate to call us.
Frank Phillips did it once again.
Frank Phillips did it once again. Superior customer service. Professional, engaging, informative, confident, and down to earth. I always choose Mr. Phillips because I know what’s in store! A special thanks to Walter who was my first point of contact. He provided service with a smile. He was quick to assist me and ask who my service advisor was and I appreciate that!! Thank you Frank and Walter!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, Mercedes-Benz of Los Angeles is thrilled to read that you had such a top-notch visit with our dealership. I very much appreciate your sharing this magnificent commentary here on DealerRater. Thanks for your business.
Erik was great; patient and informative and flexible.
Erik was great; patient and informative and flexible.Bright spot considering auto service can be nerve racking for me.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Our staff is delighted to read that you had a sincere appointment with Mercedes-Benz of Los Angeles. We are grateful to you for furnishing this magnificent report.
Great work, it's our local dealership so we will keep
Great work, it's our local dealership so we will keep going to Marlon for help.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind review regarding Marlon. Please feel free to contact us for any questions.
Very professional and friendly.
Very professional and friendly. Service was on time. Shuttle service was very clean and professional.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the excellent review. Any questions, please feel free to contact us at 213-927-7769
Frank Phillips treats my car like it is his car.
Frank Phillips treats my car like it is his car. Precise service, attending to exactly what needs to be done. When I leave the dealership and I can feel a difference in the driving experience, it means they got it right. The staff is always courteous.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the excellent review regarding Frank. I will make sure to pass this along.
Excellent service!
Excellent service! Thank you very much! Everything was fast and easy! 5 stars service! Highly recommend!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the excellent review. Any questions, please feel free to contact us at 213-927-7769
Ivan was wonderful!
Ivan was wonderful! I was helped as soon as I arrived at the dealership, worked in the waiting area while my car was being serviced, and received a text when everything was done. Very efficient and easy!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the excellent review. Any questions, please feel free to contact us at 213-927-7769
Tino is always though when he explains the service
Tino is always though when he explains the service needed for my car. The cost is discussed and an approximate date for my next. My car was ready at the time promised.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the excellent review. Any questions or concerns, please contact us at 213-927-7769.
Very kind, greet with a smile and friendly attitude.
Very kind, greet with a smile and friendly attitude. Makes sure you understand everything that’s going on with your car
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the excellent review. Any questions, please feel free to contact us at 213-927-7769