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She has been representing Mercedes-Benz since 1995 and is Master Certified through MBUSA. Denise has specialized in presenting a World Class Experience at Fletcher Jones Motorcars - Newport Beach for over 16 years. \r\nPlease call to schedule your VIP appointment for a private meeting with Denise Banner at Fletcher Jones Motorcars in Newport Beach.","emailTxt":"dbanner@fjmercedes.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":37,"imageUrl":"https://cdn-user.dealerrater.com/images/211a76679b5d.jpg","drDealerId":5271,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":234292,"firstName":"Bradley","lastName":"Cooper","titleText":"Finance","shortBioText":"I have been an automotive Sales and Management Professional since 1988.","emailTxt":"bcooper@fjmercedes.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":34,"imageUrl":"https://cdn-user.dealerrater.com/images/3c1fe7b24de0.jpg","drDealerId":5271,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":19042,"personPtyId":39033283,"firstName":"Kamran","lastName":"Tabesh","titleText":"Sales Consultant","emailTxt":"ktabesh@fjmercedes.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":21,"imageUrl":"https://cdn-user.dealerrater.com/images/928903ee0fb5.jpg","drDealerId":5271,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":19085,"firstName":"Peter","lastName":"Dillion","titleText":"Service Advisor","emailTxt":"pdillion@fjmercedes.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":16,"imageUrl":"https://cdn-user.dealerrater.com/images/users/lhashimoto/f29e7268-5506-41d1-a680-fdc0f265b516.jpg","drDealerId":5271,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":515939,"personPtyId":41994054,"firstName":"Shadi","lastName":"Moghadam","titleText":"Finance Manager","emailTxt":"SMoghadam@fjmercedes.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":4,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":5271,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":19049,"firstName":"Tommy","lastName":"Tran","titleText":"Sales Consultant","emailTxt":"ttran@fjmercedes.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":78,"imageUrl":"https://cdn-user.dealerrater.com/images/f7d1f9f1bdad.jpg","drDealerId":5271,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":19064,"firstName":"Thomas","lastName":"Carnevale","titleText":"Sales Consultant","shortBioText":"I was born and raised near Frankfurt, Germany and graduated from the University of Würzburg with a business degree. Having always had a passion for German cars, it was my particular fascination with the Mercedes-Benz brand that motivated me to become a Sales Trainee with Daimler-Benz AG. After 4 years of experience in the corporate sales organization, the time had come in 1991 to seek new challenges in California, a state that left a lasting impression.on me when visiting the 1984 Olympics in Los Angeles. It is this background that has enabled me for the past 19 years to steadily build a loyal following. I have made it my goal to find the perfect Mercedes-Benz vehicle for my clients and to create long-term relationships with them. My customers appreciate the guidance and consultation based on my in-depth knowledge of our entire product family. I specialize in exclusive vehicles from AMG and Maybach as well as the Designo customization program.","emailTxt":"tcarnevale@fjmercedes.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":49,"imageUrl":"https://cdn-user.dealerrater.com/images/3ed05160eba7.jpg","drDealerId":5271,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":19065,"personPtyId":39057298,"firstName":"Eric","lastName":"Gastineau","titleText":"Sales Consultant","shortBioText":"Hello, My name is Eric Gastineau. I have been proudly serving Fletcher Jones guests since 2001, and it is an honor to ensure that your ownership and purchasing experience is exceptional. Think of me as your \u001ago to\u001a guy for anything related to cars. I am easily reachable by email, text, phone or in person! So remember to ask for the guy with the \u001aBow Tie\u001a, you\u001all be delighted you did. Thanks in advance.","emailTxt":"egastineau@fjmercedes.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":35,"imageUrl":"https://cdn-user.dealerrater.com/images/1e12fe80fdf0.jpg","drDealerId":5271,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":19087,"personPtyId":39033430,"firstName":"Steve","lastName":"Henry","titleText":"Assistant Service Manager","shortBioText":"","emailTxt":"shenry@fjmercedes.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":35,"imageUrl":"https://cdn-user.dealerrater.com/images/users/lhashimoto/766d3007-3031-42c8-a81a-51b3b0933150.jpg","drDealerId":5271,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":19089,"firstName":"Tony","lastName":"Irvani","titleText":"Service Advisor","emailTxt":"tirvani@fjmercedes.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":27,"imageUrl":"https://cdn-user.dealerrater.com/images/users/lhashimoto/56439d50-eb97-4330-a0a0-f7a9acebef1e.jpg","drDealerId":5271,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":19084,"firstName":"Jon","lastName":"Derbyshire","titleText":"Service Advisor","emailTxt":"jderbyshire@fjmercedes.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":24,"imageUrl":"https://cdn-user.dealerrater.com/images/users/lhashimoto/f1865f92-a458-461e-a4b5-7b2fedaefb4f.jpg","drDealerId":5271,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":106199,"firstName":"Katelyn","lastName":"Truong","titleText":"Service Advisor","emailTxt":"ktruong@fjmercedes.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":24,"imageUrl":"https://cdn-user.dealerrater.com/images/users/lhashimoto/ada61e8b-47ae-4ed8-9d73-e0b76fe69aad.jpg","drDealerId":5271,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":143924,"firstName":"Randy","lastName":"Lemus","titleText":"Service Advisor","emailTxt":"RLemus@fjmercedes.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":20,"imageUrl":"https://cdn-user.dealerrater.com/images/users/equach/4db98b74-de55-4d50-bec1-241024afc25d.jpg","drDealerId":5271,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":234302,"firstName":"Chris","lastName":"Gulo","titleText":"Product Specialist","emailTxt":"cgulo@fjmercedes.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":16,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":5271,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":19044,"personPtyId":39064167,"firstName":"Sammy","lastName":"Patterson","titleText":"Sales Consultant","emailTxt":"spatterson@fjmercedes.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":16,"imageUrl":"https://cdn-user.dealerrater.com/images/6e8cd6c7133b.jpg","drDealerId":5271,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":19088,"personPtyId":39033330,"firstName":"Stephanie","lastName":"Hurstrom","titleText":"Service Advisor","emailTxt":"shurstrom@fjmercedes.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":17,"imageUrl":"https://cdn-user.dealerrater.com/images/users/lhashimoto/d4989c75-a9d6-4fe9-a21f-7cd10d9e2d4a.jpg","drDealerId":5271,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":350664,"personPtyId":39046458,"firstName":"AJ","lastName":"Gennock","titleText":"Service Advisor","emailTxt":"agennock@fjmercedes.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":13,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":5271,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":48503,"firstName":"Mike","lastName":"Govan","titleText":"Finance","emailTxt":"mgovan@fjmercedes.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":53,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":5271,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":19032,"personPtyId":50408886,"firstName":"Arash","lastName":"Hashemi","titleText":"Sales Consultant","shortBioText":"I\u001ave been with the company for over 8 years. I have really enjoyed every minute of it. Great people, great company and love being able to assist all of my clients and provide them with the best customer service possible.","emailTxt":"ahashemi@fjmercedes.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":33,"imageUrl":"https://cdn-user.dealerrater.com/images/cadb4424b42c.jpg","drDealerId":5271,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":19086,"firstName":"Rob","lastName":"Draper","titleText":"Service Advisor","emailTxt":"rdraper@fjmercedes.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":19,"imageUrl":"https://cdn-user.dealerrater.com/images/users/lhashimoto/1d163fc6-06ab-4cb4-8c12-f1ab4e6df3e8.jpg","drDealerId":5271,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":19037,"personPtyId":39033428,"firstName":"Mike","lastName":"Manikas","titleText":"Sales Consultant","shortBioText":"I have been with Fletcher Jones Motorcars for 18 years, and 4 years with the dynamic sales team \u001aThe Hale Group\u001a. The Hale Group\u001a consists of 4 salesmen, 3 assistance and a secretary and has been an integral part of Fletcher Jones Motorcars for over 10 years. The Hale Group\u001as purpose is to consistently exceed customer expectations when making a purchase of their dream car and creating lifelong relationships along the way.","emailTxt":"mmanikas@fjmercedes.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":25,"imageUrl":"https://cdn-user.dealerrater.com/images/3ac52fd1519f.jpg","drDealerId":5271,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":361541,"firstName":"Esther","lastName":"Oh","titleText":"Finance","emailTxt":"eoh@fjmercedes.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":18,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":5271,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":19043,"firstName":"Mike","lastName":"McMullen","titleText":"Sales Consultant","emailTxt":"mmcmullen@fjmercedes.com","combinedEmpAvgRatingNbr":4.7,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":64,"imageUrl":"https://cdn-user.dealerrater.com/images/fe7dc60b54b4.jpg","drDealerId":5271,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":143919,"personPtyId":53500244,"firstName":"Justin","lastName":"Smyres","titleText":"Product Specialist","emailTxt":"JSmyres@fjmercedes.com","combinedEmpAvgRatingNbr":4.6,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":17,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":5271,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":19052,"firstName":"James","lastName":"Sullivan","titleText":"Sales Consultant","shortBioText":"Specializing in offering a superior experience in first-time Mercedes-Benz ownership, existing client retention, VIP sales and corporate accounts, Team James Sullivan is located in the exclusive Specialist Suite - THE SECOND FLOOR. \r\n\r\nAppointments are available and allow for personal attention and consultation in a professional and relaxed atmosphere. Simply, ask for James.","emailTxt":"jsullivan@fjmercedes.com","combinedEmpAvgRatingNbr":4.3,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":106,"imageUrl":"https://cdn-user.dealerrater.com/images/fabfed556d48.jpg","drDealerId":5271,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":44937,"personPtyId":39033685,"firstName":"Paul","lastName":"Gulo","titleText":"Sales Consultant","shortBioText":"","emailTxt":"pgulo@fjmercedes.com","combinedEmpAvgRatingNbr":4.6,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":33,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":5271,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":19105,"personPtyId":39033725,"firstName":"Rick","lastName":"O'Bryan","titleText":"Finance Manager","shortBioText":"","emailTxt":"robryan@fjmercedes.com","combinedEmpAvgRatingNbr":4.4,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":20,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":5271,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":274627,"firstName":"Richard","lastName":"Uhl","titleText":"Service Advisor","emailTxt":"ruhl@fjmercedes.com","combinedEmpAvgRatingNbr":4.2,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":18,"imageUrl":"https://cdn-user.dealerrater.com/images/15baef115135.jpg","drDealerId":5271,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":50909,"personPtyId":39057681,"firstName":"Christine","lastName":"Nolden","titleText":"Sales Consultant","emailTxt":"cnolden@fjmercedes.com","combinedEmpAvgRatingNbr":4.6,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":38,"imageUrl":"https://cdn-user.dealerrater.com/images/24e4efff92be.jpg","drDealerId":5271,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":19045,"firstName":"Alex","lastName":"Livadas","titleText":"Sales Consultant","shortBioText":"After a 17-year legendary career at the House of Imports, Alex Livadas and his entire sales team are joining Fletcher Jones Motorcars in Newport Beach. Alex's Team brings its formidable marketing skills and absolute commitment to customer satisfaction to the Nations' #1 Mercedes-Benz dealer, Fletcher Jones Motorcars.\r\n\r\nAlex's team has sold over 6,000 luxury automobiles and during that time has made many loyal clients and friends. Alex believes that \"There is nothing more gratifying than the confidence of our clients who keep coming back to our team, often without even checking with other dealers.\"\r\n\r\nAlex and his team are looking forward to working out of their new home in Newport Beach offering their clients \"no haggle\" low pricing, home deliveries, and service second to none for all luxury brands: Mercedes-Benz, BMW, Audi, Bentley, Land Rover, Porsche, Aston Martin, Ferrari and Lamborghini.","emailTxt":"alivadas@fjmercedes.com","combinedEmpAvgRatingNbr":4.3,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":56,"imageUrl":"https://cdn-user.dealerrater.com/images/0fb881152083.jpg","drDealerId":5271,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":106440,"personPtyId":39035958,"firstName":"James","lastName":"Haim Sarvey","titleText":"Sales Manager","shortBioText":"I am a dedicated family man and married to Shelley with 5 children and 1 granddaughter. I have such a love for being at Fletcher Jones Motorcars; from our guests to our team members that I do not even consider it work - every day is a joy!","emailTxt":"jsarvey@fjmercedes.com","combinedEmpAvgRatingNbr":3.9,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":40,"imageUrl":"https://cdn-user.dealerrater.com/images/63da0529d9a7.jpg","drDealerId":5271,"dealerEmpStartDtUtc":"1335830400","industryStartDtUtc":"478483200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":515934,"firstName":"Brian","lastName":"Truong","titleText":"Finance Manager","emailTxt":"BTruong@fjmercedes.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":5271,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":19047,"personPtyId":39064730,"firstName":"Dean","lastName":"Pontikos","titleText":"Sales Consultant","shortBioText":"I started in the business in 1997 with Irvine Toyota. It was August 20th. I worked ten days and sold 7 cars. I thought hey that wasn\u001at so bad. Made a little money and had a lot of fun. The next month which was my first full month I sold 15 cars and had a blast and made a very good living. October of 97 I sold 25 cars was salesmen of the month and proceeded to be the top salesmen for 37 of the next 38 months. I was promoted to floor manager with a team of up to ten men working under me for the next four years. My father died and I wanted a change. I had always heard of the great Fletcher Jones and it crossed my mind of possibly going over there to take a chance. It was a very difficult decision. Well seven years later it was the best decision I ever made. We have been the # 1 Mercedes dealers in the country for eleven straight years.","emailTxt":"dpontikos@fjmercedes.com","combinedEmpAvgRatingNbr":4.2,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":21,"imageUrl":"https://cdn-user.dealerrater.com/images/907f5c78047a.jpg","drDealerId":5271,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":274558,"personPtyId":39042632,"firstName":"Ari","lastName":"Kain","titleText":"Delivery Specialist","emailTxt":"AKain@fjmercedes.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":5271,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":19063,"personPtyId":39033328,"firstName":"Kirk","lastName":"Dawson","titleText":"Sales 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We are a family owned business and I have been there over 10 years with my father and my brother as well. 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Fletcher Jones Motorcars

Rectangle 48
Sales 10:00 AM - 8:00 PM
Service Closed

Fletcher Jones Motorcars Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 8:00 PM

Sunday

10:00 AM - 8:00 PM

Service

Monday

7:00 AM - 7:00 PM

Tuesday

7:00 AM - 7:00 PM

Wednesday

7:00 AM - 7:00 PM

Thursday

7:00 AM - 7:00 PM

Friday

7:00 AM - 7:00 PM

Saturday

8:00 AM - 1:00 PM

Sunday

Closed

Special Offers

Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
See all Special Offers

About Our Dealership

Dealer on Cars.com since October 1998

Looking for a new or pre-owned Mercedes-Benz in Orange County and the greater Southern California region? Fletcher Jones

...

Motorcars' exceptional offers and drive for excellence make us the Mercedes-Benz center to visit. Call us today or visit our showroom and see for yourself why we are the Nation's #1 Mercedes-Benz Center in new car sales! Number One Claim based on Calendar Year 1999-2017, per MBUSA National New Vehicle Sales Reporting

"The Nations #1 Mercedes-Benz Center in New Car Sales!*"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
2389 lifetime reviews. Includes reviews of Fletcher Jones Motorcars from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    November 15, 2018

    Service adviser Rob Draper and technician who Rob asked to go for test drive in order to identify the problem and the root cause to fix the problem. Thank... you them all.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Fletcher Jones Motorcars

    Hello, Thank you for your choosing Fletcher Jones Motorcars and for taking the time to share your valuable feedback. It is great to hear that Rob con...tinues to exceed the level of your expectations by treating you and your vehicle with the greatest care. As always, please let us know if we can assist you further. Best, Trevor Thornley Guest Relations Manager


    Worked with:
    Rob Draper

    Service Advisor

    (4.9) 19 reviews

  • 4.8 out of 5
    November 14, 2018

    This has been a 2+ year process and I have to say that Uttam was extremely patient and helpful. We finally decided what I really wanted in my new car... and Uttam ordered it for me. I've waited patiently, and finally took delivery yesterday! What a beautiful, fast and powerful machine. I've received tons of compliments in just one day. Thank you all for the great experience and wonderful service - you have a customer for life.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Fletcher Jones Motorcars

    Hi Cindy, Congratulations on your new Mercedes-Benz. Our team is delighted to hear about your wonderful experience with Uttam. We truly hope that you... enjoy your new vehicle and we will surely see you again. Kind Regards, Trevor Thornley Guest Relations Manager


    Worked with:
    Esther Oh

    Finance

    (4.8) 18 reviews

    Alan Bell

    Delivery Specialist

    NOT RATED

    Uttam Oli

    Sales Consultant

    (4.4) 7 reviews

  • December 18, 2017

    Thank you John Baskin for the amazing hassle free car buying experience. I live in SD and came up at 9am and was out the door by 10am! Had everything I... wanted already for me which is great for a busy professional. I already recommended Fletcher Jones and John to a friend!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello JMott. Thank you for your feedback on John and for going the extra mile to shop with us. Your recommendation is truly a gift. It is wonderful to... know that our team made finding the perfect Mercedes-Benz quick and easy. Congratulations on your purchase! We hope to provide you with another excellent experience in the future. Best, Heather Lewis-Client Care Manager

  • 5.0 out of 5
    November 14, 2018

    I had a Check Engine light. Brought the vehicle in, got a loaner car and was out in less than 1/2 hour. It turned out there was bad sensor and a needed... software upgrade. When I picked up the vehicle, it was also quick and easy.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello George, Thank you for choosing Fletcher Jones Motorcars. Your feedback is greatly appreciated. Our team of associates are excited to hear that... you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Trevor Thornley Guest Relations Manager


    Worked with:
    Steve Bates

    Service Advisor

    NOT RATED

  • 5.0 out of 5
    November 14, 2018

    I am very satisfied with your sales manager Shiyong Cui and after-sales service staff Tony Irvani. I am very pleased with the help they provided.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Ma, Thank you for your loyalty toward Fletcher Jones Motorcars and for taking the time to share your valuable feedback. It is great to hear tha...t Shiyong, and Tony continues to exceed the level of your expectations by treating you and your vehicle with the greatest care. As always, please let us know if we can assist you further. Best, Trevor Thornley Guest Relations Manager


    Worked with:
    Tony Irvani

    Service Advisor

    (5.0) 27 reviews

    Shiyong Cui

    Sales Consultant

    NOT RATED

  • 1.0 out of 5
    November 12, 2018

    I had terrible experience with FJ Mercedes. In summer I received a call from FJ inviting me to change my vehicle and look at options I have. I explained... to the person over the phone that I have more than 3 month left on my lease and if she is 100% sure the remaining lease will be waived so I'll sacrifice my weekend to go there and she assured me about it. I went there and after about two hours I was told only 3 month will be waived. All I got was "sorry it was our mistake" I said that's it? I was told they will help me and promised me to give me an outstanding deal when I have only 3 month left. Last week I went back to FJ as I had only about 3 month left. I gave the agent my target price and stressed that "only run my credit if your numbers are close to my target number" and he assured me about it. He run my credit and his pricing came back $250/month more than the target price I gave him. I asked "then why did hit run it? Can't you calculate an estimated payment before hand?" I found the agent very inexperienced as he could not answer my questions and frustration. All I got was another "we are sorry it was our mistake" How many times should I hear "sorry our mistake" from you guys? That day, another agent texted me and asked me to meet with him at FJ on the weekend and I explained to him how angry I am and why. He never returned my text back and never called me to follow up. I don't recommend FJ at all...

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Pejman, Our team would like to follow up on your experience. If there is anything we may do to further assist you please contact me at 949-718-317...5. Kind Regards, Trevor Thornley Guest Relations Manager

  • 5.0 out of 5
    November 9, 2018

    I purchased so many car in my life so I was getting ready for big hassle , but instead I was in 11am and I was out 1pm without taking and without taking... Xanax. Great experience thank you Mr Tabesh will see you again

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Fletcher Jones Motorcars

    Hi Guest, Congrats on your recent purchase! Our team is delighted to hear that you had an exceptional experience with Kamran. We look forward to seei...ng you again. Kind Regards, Trevor Thornley Guest Relations Manager


    Worked with:
    Kamran Tabesh

    Sales Consultant

    (5.0) 21 reviews

  • 5.0 out of 5
    November 7, 2018

    Just the best anywhere in the process. Start to Finish 1 hour....Kirk Dawson is the best and the classiest anywhere. All of my options and promotions... were explained. Best Deal in Town !!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Guest, Thank you for the amazing review! Our team is delighted to hear about your great experience with Kirk. Kind Regards, Trevor Thornley Gue...st Relations Manager


    Worked with:
    Kirk Dawson

    Sales Consultant

    NOT RATED

  • 5.0 out of 5
    November 5, 2018

    Our experience with The entire team was wonderful. Starting with our salesperson Ari Kain who has been great to work with. He got us the car that we wanted... ,and an excellent deal. His Sales manager , James Sarvey , was so helpful. We really enjoyed meeting him , and appreciate His integrity, and honesty. Everything was explained clearly , and we we couldn???t have asked for a better experience. Signing the lease papers also went very smoothly and Brian was very friendly and helpful. Will Definitely be back again. This was our second MercedesFrom Fletcher Jones Payden was also very informative when going through the new car features. Jun and Thierry Ihara

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Fletcher Jones Motorcars

    Hello Jun, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That b...eing said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Ari, James, Brian, and Payden. Your recommendations are truly a gift. Congratulations on your purchase! Best, Trevor Thornley Guest Relations Manager


    Worked with:
    Payden Evans

    Delivery Specialist

    (5.0) 12 reviews

    James Haim Sarvey

    Sales Manager

    (3.9) 40 reviews

    Brian Truong

    Finance Manager

    (5.0) 7 reviews

    Ari Kain

    Delivery Specialist

    (5.0) 9 reviews

  • 5.0 out of 5
    November 4, 2018

    Thanks Justin Smyers ... you made the process easy. Good Service / Good deal. 45 minutes and a new car! Cant wait for the next car.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Lee, we are glad to hear Justin was able to help you find the perfect vehicle with ease. Thank you for taking the time to share your valuable revie...w with us and congratulations on your recent purchase! Best, Heather Lewis Client Care Manager


    Worked with:
    Justin Smyres

    Product Specialist

    (4.6) 17 reviews

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