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I specialize in exclusive vehicles from AMG and Maybach as well as the Designo customization program.","emailTxt":"tcarnevale@fjmercedes.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":66,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/5271/employees/3ed05160eba7.jpg","drDealerId":5271,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":106199,"firstName":"Katelyn","lastName":"Truong","titleText":"Service Advisor","emailTxt":"ktruong@fjmercedes.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":60,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/5271/employees/ada61e8b-47ae-4ed8-9d73-e0b76fe69aad.jpg","drDealerId":5271,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":19084,"firstName":"Jon","lastName":"Derbyshire","titleText":"Service Advisor","emailTxt":"jderbyshire@fjmercedes.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":58,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/5271/employees/f1865f92-a458-461e-a4b5-7b2fedaefb4f.jpg","drDealerId":5271,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":19046,"firstName":"Denise","lastName":"Banner","titleText":"Sales Consultant","shortBioText":"Denise Banner was born and raised in Michigan and grew up in the automotive business. She has been representing Mercedes-Benz since 1995 and is Master Certified through MBUSA. 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Alex's Team brings its formidable marketing skills and absolute commitment to customer satisfaction to the Nations' #1 Mercedes-Benz dealer, Fletcher Jones Motorcars.\r\n\r\nAlex's team has sold over 6,000 luxury automobiles and during that time has made many loyal clients and friends. 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We have been the # 1 Mercedes dealers in the country for eleven straight years.","emailTxt":"dpontikos@fjmercedes.com","combinedEmpAvgRatingNbr":4.6,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":30,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/5271/employees/907f5c78047a.jpg","drDealerId":5271,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":106443,"personPtyId":39035741,"firstName":"Andres","lastName":"Segura","titleText":"Sales Manager","emailTxt":"asegura@fjmercedes.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":18,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":5271,"industryStartDtUtc":"762480000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":19076,"personPtyId":39057293,"firstName":"Ed","lastName":"Kogan","titleText":"General Sales Manager","emailTxt":"ekogan@fjmercedes.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":22,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":5271,"dealerEmpStartDtUtc":"1170288000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":19057,"personPtyId":39033317,"firstName":"Joshua","lastName":"Evans","titleText":"Sales Consultant","shortBioText":"Hello,\r\nMy name is Joshua Evans and I am proud to say I am a second generation Sales Consultant at Fletcher Jones Mercedes Benz. We are a family owned business and I have been there over 10 years with my father and my brother as well. 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I am fluent in Korean and English. I was born in Korea but raised in So Cal for most of my life. I am a native to South Bay (Torrance, CA) and attended Cal State Fullerton where I received my Bachelor's Degree in Business. Prior to joining Fletcher Jones Motorcars, I spent many years in account management and customer service. Providing an exceptional customer experience has always served me well and I look forward to showing you the Fletcher Jones and Fred Won difference! Appointments are always recommended, and I look forward to meeting you here. Just tell them you\u001are looking for Fred Won.","emailTxt":"FWon@fjmercedes.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":5271,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":274577,"firstName":"Simon","lastName":"Barney","titleText":"Preowned Sales Manager","emailTxt":"SBarney@fjmercedes.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":5271,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":515947,"firstName":"Brock","lastName":"Corrigan","titleText":"Sales 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Manager","emailTxt":"kfitchner@fjmercedes.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":5271,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":629326,"firstName":"Alejandro","lastName":"Colon","titleText":"Sales Consultant","emailTxt":"AColon@fjmercedes.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":5271,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":616133,"firstName":"Andrew","lastName":"Einhorn","titleText":"Sales Consultant","emailTxt":"AEinhorn@fjmercedes.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":5271,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":361555,"firstName":"Anthony","lastName":"Caruso","titleText":"Sales 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Consultant","emailTxt":"NIssa@fjmercedes.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":5271,"dealerEmpStartDtUtc":"1325376000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":515954,"firstName":"Yesenia","lastName":"Rodriuez","titleText":"Sales Assistant","emailTxt":"YRodriguez@fjmercedes.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":5271,"certifiedEmployee":false,"deptDscrp":"Sales"}]

Fletcher Jones Motorcars

4.9 out of 5 4.9
Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 7:00 AM - 7:00 PM

Fletcher Jones Motorcars Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 8:00 PM

Sunday

10:00 AM - 8:00 PM

Service

Monday

7:00 AM - 7:00 PM

Tuesday

7:00 AM - 7:00 PM

Wednesday

7:00 AM - 7:00 PM

Thursday

7:00 AM - 7:00 PM

Friday

7:00 AM - 7:00 PM

Saturday

8:00 AM - 1:00 PM

Sunday

Closed

Special Offers

Other rates
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Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
See all Special Offers

About Our Dealership

Dealer on Cars.com since October 1998

Looking for a new or pre-owned Mercedes-Benz in Orange County and the greater Southern California region? Fletcher Jones

...

Motorcars' exceptional offers and drive for excellence make us the Mercedes-Benz center to visit. Call us today or visit our showroom and see for yourself why we are the Nation's #1 Mercedes-Benz Center in new car sales! Number One Claim based on Calendar Year 1999-2018, per MBUSA National New Vehicle Sales Reporting.

"The Nations #1 Mercedes-Benz Center in New Car Sales!*"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
3549 lifetime reviews. Includes reviews of Fletcher Jones Motorcars from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    February 23, 2020

    Thank you Dan Schmidt, Service Advisor, for the ease at which you quickly took care of the details in processing my service request on my E-400. You... made the experience positive and easy.

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    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hello Dina, This review made our day! Thank you for the 5 star rating and taking the time to share your awesome experience working with Dan Schmidt! ...We are truly grateful for your business and look forward to welcoming you back. Kind Regards, Justin Ringel and your Friends and Family at Fletcher Jones Motorcars Guest Relations Manager

  • 5.0 out of 5
    February 21, 2020

    I am a customer (client) since 1993 when I purchased my very first car at Fletcher Jones Dealerships in Newport Beach Always have the royal treat of... services over there. Knowledgeable and professional people work there.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello George, We are truly flattered to have your thoughtful complements and recommendations. Thank you for being a valued guest and taking the time... to share such wonderful feedback. We look forward to serving you for many more years to come! All the Best, Justin Ringel and your Friends and Family at Fletcher Jones Motorcars Guest Relations Manager

  • December 18, 2017

    Thank you John Baskin for the amazing hassle free car buying experience. I live in SD and came up at 9am and was out the door by 10am! Had everything I... wanted already for me which is great for a busy professional. I already recommended Fletcher Jones and John to a friend!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello JMott. Thank you for your feedback on John and for going the extra mile to shop with us. Your recommendation is truly a gift. It is wonderful to... know that our team made finding the perfect Mercedes-Benz quick and easy. Congratulations on your purchase! We hope to provide you with another excellent experience in the future. Best, Heather Lewis-Client Care Manager

  • 5.0 out of 5
    February 21, 2020

    Excellent service. My service advisor knows me we have a excellent relationship and I'm satisfied with the dealership. FJM knows how to operate an automobile... dealership

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    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hello Robert, The team at Fletcher Jones Motorcars appreciates you taking the time to share your kind sediments regarding advisor. We are grateful fo...r your business and recommendations and look forward to serving you for many more years! Regards, Justin Ringel and your Friends and Family at Fletcher Jones Motorcars Guest Relations Manager

  • 5.0 out of 5
    February 21, 2020

    Very fast in greeting me. Got me in a rental car quickly. Serviced my car in 2 hours. Chad was very nice and accommodating.

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    Came in for service or repair
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    Dealer Response

    Hello Paula, Thank you for leaving us such a great review and mentioning Chad! It is wonderful to hear that your most recent visit with us is deservin...g of your 5-stars. We are grateful for your business and recommendations. Kind Regards, Justin Ringel and your Friends and Family at Fletcher Jones Motorcars Guest Relations Manager

  • 5.0 out of 5
    February 20, 2020

    Service is always good. Jon Derbyshire is always so helpful and takes care of everything. I give Fletcher Jones & Jon Deby both 5 stars. Thank you

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    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi, Thank you for the 5 star rating! Our team is happy to hear about your wonderful experience in service with Derby! Kind Regards,Justin Ringel and y...our Friends & Family at Fletcher Jones MotorcarsGuest Relations Managerjringel@fjmercedes.com


    Worked with:
    Jon Derbyshire

    Service Advisor

    (5.0) 58 reviews

    Denise Banner

    Sales Consultant

    (5.0) 47 reviews

  • 5.0 out of 5
    February 20, 2020

    Rob Draper shows superior service. He is the reason I continue to be loyal to Fletcher Jones Mercedes

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Jim, Thank you for the 5 star rating! Our team is delighted to read about your exceptional experience with Rob Draper during your recent service w...ith us. We look forward to your next visit. Kind Regards, Justin Ringel and your Friends and Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

  • 5.0 out of 5
    February 20, 2020

    great service by Jon Derbyshire and follow through was perfect!

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    Came in for service or repair
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    Dealer Response

    Hi Richard, Thank you for the 5 star rating and sharing your great service experience with Derby! Our team looks forward to serving you again at your... next scheduled service interval. Kind Regards, Justin Ringel and your Friends and Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

  • 5.0 out of 5
    February 20, 2020

    I called in the morning to book service and they took me that day. Service was fast. Had to wait 20 minutes for rental car to be brought around but besides... that all was good.

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    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Stephanie Hurstrom

    Service Advisor

    (5.0) 45 reviews

  • 5.0 out of 5
    February 19, 2020

    Great service and advisor was very knowledgeable, Steve Bate has been my service advisor since day one and over 10 years, I really appreciated his service.... Miguel helped me this time because Steve is out for medical leave. Both gentle are such assets to your organization

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    Came in for service or repair
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    Dealer Response

    Hi Jessica, Thank you for the 5 star rating and awesome experience with Steve in service! Our team appreciates your business and looks forward to serv...ing you again. Kind Regards,Justin Ringel and your Friends & Family at Fletcher Jones MotorcarsGuest Relations Managerjringel@fjmercedes.com


    Worked with:
    Steve Bates

    Service Advisor

    (4.9) 38 reviews

    Miguel Velasquez

    Service Advisor

    (5.0) 33 reviews

    Patricia Ballin

    Finance Director

    NOT RATED

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