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Thanks in advance.","emailTxt":"egastineau@fjmercedes.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":27,"imageUrl":"https://cdn-user.dealerrater.com/images/1e12fe80fdf0.jpg","drDealerId":5271,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":19049,"firstName":"Tommy","lastName":"Tran","titleText":"Sales Consultant","emailTxt":"ttran@fjmercedes.com","combinedEmpAvgRatingNbr":4.7,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":75,"imageUrl":"https://cdn-user.dealerrater.com/images/f7d1f9f1bdad.jpg","drDealerId":5271,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":19038,"firstName":"Rick","lastName":"Kilekas","titleText":"Sales Consultant","emailTxt":"rkilekas@fjmercedes.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":38,"imageUrl":"https://cdn-user.dealerrater.com/images/9efd708fa20e.jpg","drDealerId":5271,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":19087,"personPtyId":39033430,"firstName":"Steve","lastName":"Henry","titleText":"Assistant Service Manager","shortBioText":"","emailTxt":"shenry@fjmercedes.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":24,"imageUrl":"https://cdn-user.dealerrater.com/images/users/lhashimoto/766d3007-3031-42c8-a81a-51b3b0933150.jpg","drDealerId":5271,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":234292,"firstName":"Bradley","lastName":"Cooper","titleText":"Finance","shortBioText":"I have been an automotive Sales and Management Professional since 1988.","emailTxt":"bcooper@fjmercedes.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":22,"imageUrl":"https://cdn-user.dealerrater.com/images/3c1fe7b24de0.jpg","drDealerId":5271,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":143924,"firstName":"Randy","lastName":"Lemus","titleText":"Service Advisor","emailTxt":"RLemus@fjmercedes.com","combinedEmpAvgRatingNbr":4.6,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":13,"imageUrl":"https://cdn-user.dealerrater.com/images/users/equach/4db98b74-de55-4d50-bec1-241024afc25d.jpg","drDealerId":5271,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":19088,"personPtyId":39033330,"firstName":"Stephanie","lastName":"Hurstrom","titleText":"Service Advisor","emailTxt":"shurstrom@fjmercedes.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/users/lhashimoto/d4989c75-a9d6-4fe9-a21f-7cd10d9e2d4a.jpg","drDealerId":5271,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":19028,"firstName":"Joey","lastName":"Gulo","titleText":"Sales Consultant","emailTxt":"jgulo@fjmercedes.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":47,"imageUrl":"https://cdn-user.dealerrater.com/images/fd52ecff7595.jpg","drDealerId":5271,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":19064,"firstName":"Thomas","lastName":"Carnevale","titleText":"Sales Consultant","shortBioText":"I was born and raised near Frankfurt, Germany and graduated from the University of Würzburg with a business degree. Having always had a passion for German cars, it was my particular fascination with the Mercedes-Benz brand that motivated me to become a Sales Trainee with Daimler-Benz AG. After 4 years of experience in the corporate sales organization, the time had come in 1991 to seek new challenges in California, a state that left a lasting impression.on me when visiting the 1984 Olympics in Los Angeles. It is this background that has enabled me for the past 19 years to steadily build a loyal following. I have made it my goal to find the perfect Mercedes-Benz vehicle for my clients and to create long-term relationships with them. My customers appreciate the guidance and consultation based on my in-depth knowledge of our entire product family. I specialize in exclusive vehicles from AMG and Maybach as well as the Designo customization program.","emailTxt":"tcarnevale@fjmercedes.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":42,"imageUrl":"https://cdn-user.dealerrater.com/images/3ed05160eba7.jpg","drDealerId":5271,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":19046,"firstName":"Denise","lastName":"Banner","titleText":"Sales Consultant","shortBioText":"Denise Banner was born and raised in Michigan and grew up in the automotive business. She has been representing Mercedes-Benz since 1995 and is Master Certified through MBUSA. Denise has specialized in presenting a World Class Experience at Fletcher Jones Motorcars - Newport Beach for over 16 years. \r\nPlease call to schedule your VIP appointment for a private meeting with Denise Banner at Fletcher Jones Motorcars in Newport Beach.","emailTxt":"dbanner@fjmercedes.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":31,"imageUrl":"https://cdn-user.dealerrater.com/images/211a76679b5d.jpg","drDealerId":5271,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":44937,"personPtyId":39033685,"firstName":"Paul","lastName":"Gulo","titleText":"Sales Consultant","shortBioText":"","emailTxt":"pgulo@fjmercedes.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":26,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":5271,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":19042,"personPtyId":39033283,"firstName":"Kamran","lastName":"Tabesh","titleText":"Sales Consultant","emailTxt":"ktabesh@fjmercedes.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":18,"imageUrl":"https://cdn-user.dealerrater.com/images/928903ee0fb5.jpg","drDealerId":5271,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":19089,"firstName":"Tony","lastName":"Irvani","titleText":"Service Advisor","emailTxt":"tirvani@fjmercedes.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":18,"imageUrl":"https://cdn-user.dealerrater.com/images/users/lhashimoto/56439d50-eb97-4330-a0a0-f7a9acebef1e.jpg","drDealerId":5271,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":19084,"firstName":"Jon","lastName":"Derbyshire","titleText":"Service Advisor","emailTxt":"jderbyshire@fjmercedes.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":17,"imageUrl":"https://cdn-user.dealerrater.com/images/users/lhashimoto/f1865f92-a458-461e-a4b5-7b2fedaefb4f.jpg","drDealerId":5271,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":274627,"firstName":"Richard","lastName":"Uhl","titleText":"Service Advisor","emailTxt":"ruhl@fjmercedes.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/15baef115135.jpg","drDealerId":5271,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":234302,"firstName":"Chris","lastName":"Gulo","titleText":"Product Specialist","emailTxt":"cgulo@fjmercedes.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":11,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":5271,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":48503,"firstName":"Mike","lastName":"Govan","titleText":"Finance","emailTxt":"mgovan@fjmercedes.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":43,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":5271,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":19032,"firstName":"Arash","lastName":"Hashemi","titleText":"Sales Consultant","shortBioText":"I\u001ave been with the company for over 8 years. I have really enjoyed every minute of it. Great people, great company and love being able to assist all of my clients and provide them with the best customer service possible.","emailTxt":"ahashemi@fjmercedes.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":33,"imageUrl":"https://cdn-user.dealerrater.com/images/cadb4424b42c.jpg","drDealerId":5271,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":361541,"firstName":"Esther","lastName":"Oh","titleText":"Finance","emailTxt":"eoh@fjmercedes.com","combinedEmpAvgRatingNbr":4.6,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":5271,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":19043,"firstName":"Mike","lastName":"McMullen","titleText":"Sales Consultant","emailTxt":"mmcmullen@fjmercedes.com","combinedEmpAvgRatingNbr":4.6,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":58,"imageUrl":"https://cdn-user.dealerrater.com/images/fe7dc60b54b4.jpg","drDealerId":5271,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":143919,"firstName":"Justin","lastName":"Smyres","titleText":"Product Specialist","emailTxt":"JSmyres@fjmercedes.com","combinedEmpAvgRatingNbr":4.5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":13,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":5271,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":19052,"firstName":"James","lastName":"Sullivan","titleText":"Sales Consultant","shortBioText":"Specializing in offering a superior experience in first-time Mercedes-Benz ownership, existing client retention, VIP sales and corporate accounts, Team James Sullivan is located in the exclusive Specialist Suite - THE SECOND FLOOR. \r\n\r\nAppointments are available and allow for personal attention and consultation in a professional and relaxed atmosphere. 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Alex believes that \"There is nothing more gratifying than the confidence of our clients who keep coming back to our team, often without even checking with other dealers.\"\r\n\r\nAlex and his team are looking forward to working out of their new home in Newport Beach offering their clients \"no haggle\" low pricing, home deliveries, and service second to none for all luxury brands: Mercedes-Benz, BMW, Audi, Bentley, Land Rover, Porsche, Aston Martin, Ferrari and Lamborghini.","emailTxt":"alivadas@fjmercedes.com","combinedEmpAvgRatingNbr":3.7,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":47,"imageUrl":"https://cdn-user.dealerrater.com/images/0fb881152083.jpg","drDealerId":5271,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":106440,"personPtyId":39035958,"firstName":"James","lastName":"Sarvey","titleText":"Sales Manager","shortBioText":"I am a dedicated family man and married to Shelley with 5 children and 1 granddaughter. 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The Hale Group\u001a consists of 4 salesmen, 3 assistance and a secretary and has been an integral part of Fletcher Jones Motorcars for over 10 years. 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We are a family owned business and I have been there over 10 years with my father and my brother as well. 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It was August 20th. I worked ten days and sold 7 cars. I thought hey that wasn\u001at so bad. Made a little money and had a lot of fun. The next month which was my first full month I sold 15 cars and had a blast and made a very good living. October of 97 I sold 25 cars was salesmen of the month and proceeded to be the top salesmen for 37 of the next 38 months. I was promoted to floor manager with a team of up to ten men working under me for the next four years. My father died and I wanted a change. I had always heard of the great Fletcher Jones and it crossed my mind of possibly going over there to take a chance. It was a very difficult decision. Well seven years later it was the best decision I ever made. 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Fletcher Jones Motorcars

4.8 out of 5 (4.8) 2005 reviews

Dealer on Cars.com since October 1998

Currently in stock!

Call This Dealer

New Used Service

Today's Hours

Sales 9:00 AM - 9:00 PM
Service 7:00 AM - 7:00 PM
Mon 9:00 AM - 9:00 PM
Tue 9:00 AM - 9:00 PM
Wed 9:00 AM - 9:00 PM
Thu 9:00 AM - 9:00 PM
Fri 9:00 AM - 9:00 PM
Sat 9:00 AM - 8:00 PM
Sun 10:00 AM - 8:00 PM
Mon 7:00 AM - 7:00 PM
Tue 7:00 AM - 7:00 PM
Wed 7:00 AM - 7:00 PM
Thu 7:00 AM - 7:00 PM
Fri 7:00 AM - 7:00 PM
Sat 8:00 AM - 1:00 PM
Sun Closed

Reviews

4.8 out of 5 4.8
2005 lifetime reviews. Includes reviews of Fletcher Jones Motorcars from DealerRater.com
  • December 18, 2017

    Thank you John Baskin for the amazing hassle free car buying experience. I live in SD and came up at 9am and was out the door by 10am! Had everything ...I wanted already for me which is great for a busy professional. I already recommended Fletcher Jones and John to a friend!

    5.0 out of 5
    Customer Service
    Not Applicable
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello JMott. Thank you for your feedback on John and for going the extra mile to shop with us. Your recommendation is truly a gift. It is wonderful to... know that our team made finding the perfect Mercedes-Benz quick and easy. Congratulations on your purchase! We hope to provide you with another excellent experience in the future. Best, Heather Lewis-Client Care Manager


  • 5.0 out of 5
    May 21, 2018

    Great car shopping experience! Everyone was very knowledgeable and took their time with me. Would defifintly recommend to a friend.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Jose. Thank you for sharing your feedback on your recent visit with us. It is wonderful to hear our team provided you with exceptional service. ...Congratulations on your purchase! Please do not hesitate to reach out if we can be of any further assistance. Sincerely, Heather Lewis-Client Care Manager


  • 5.0 out of 5
    May 20, 2018

    Excellent experience! Everyone who we can in contact with was professional, friendly and very competent. They made the process very easy and have use... confidence in our decision.

    5.0 out of 5
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    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Employees Worked With
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Service Shop

Service Reviews

lifetime reviews of the Service Department.
Includes reviews of Fletcher Jones Motorcars from DealerRater.com

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Service Pricing

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RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Special Offers

This dealership offers 3 Offers on 3 Models

About Our Dealership

Dealer on Cars.com since October 1998

Looking for a new or pre-owned Mercedes-Benz in Orange County and the greater Southern California region? Fletcher Jones Motorcars' exceptional offers and drive for excellence make us the Mercedes-Benz center to visit. Call us today or visit our showroom and see for yourself why we are the Nation's #1 Mercedes-Benz Center in new car sales for the 19th consecutive year! Number One Claim based on Calendar Year 1999-2017, per MBUSA National New Vehicle Sales Reporting

"The Nations #1 Mercedes-Benz Center in New Car Sales for 19 Consecutive Years!*"

Top Reviewed Employees

Delivery Specialist

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Assistant Service Manager

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Product Specialist

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Delivery Specialist

Delivery Specialist

Client Advocacy Manager

Sales Assistant

Service Advisor

Delivery Specialist

Sales Consultant

Mercedes Benz Representative

Sales Consultant

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General Sales Manager

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Service Advisor

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Service Manager

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Service Advisor

Product Specialist

Sales Consultant

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Assistant Service Manager

Sales Consultant

Sales Consultant

Delivery Specialist

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Product Specialist

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Preowned Sales Manager

Sales Consultant

Sales Assistant

Delivery Specialist

Sales Consultant

Finance Manager

Finance Manager

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Finance Manager

Sales Assistant

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Sales Assistant

Sales Assistant

Sales Assistant

Service Advisor

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Delivery Specialist

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Finance Manager

Sales Assistant

Sales Consultant

Fletcher Jones Motorcars
3300 Jamboree Rd Newport Beach, CA 92660
New (949) 531-6753
Used (949) 274-9180
Service (949) 891-0544
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