Fletcher Jones Motorcars Hours
Looking for a new or pre-owned Mercedes-Benz in Orange County and the greater Southern California region? Fletcher Jones
Motorcars' exceptional offers and drive for excellence make us the Mercedes-Benz center to visit. Call us today or visit our showroom and see for yourself why we are the Nation's #1 Mercedes-Benz Center in new car sales! Number One Claim based on Calendar Year 1999-2017, per MBUSA National New Vehicle Sales Reporting
"The Nations #1 Mercedes-Benz Center in New Car Sales!*"
Service adviser Rob Draper and technician who Rob asked to go for test drive in order to identify the problem and the root cause to fix the problem. Thank... you them all.
Hello, Thank you for your choosing Fletcher Jones Motorcars and for taking the time to share your valuable feedback. It is great to hear that Rob con...tinues to exceed the level of your expectations by treating you and your vehicle with the greatest care. As always, please let us know if we can assist you further. Best, Trevor Thornley Guest Relations Manager
This has been a 2+ year process and I have to say that Uttam was extremely patient and helpful. We finally decided what I really wanted in my new car... and Uttam ordered it for me. I've waited patiently, and finally took delivery yesterday! What a beautiful, fast and powerful machine. I've received tons of compliments in just one day. Thank you all for the great experience and wonderful service - you have a customer for life.
Hi Cindy, Congratulations on your new Mercedes-Benz. Our team is delighted to hear about your wonderful experience with Uttam. We truly hope that you... enjoy your new vehicle and we will surely see you again. Kind Regards, Trevor Thornley Guest Relations Manager
Thank you John Baskin for the amazing hassle free car buying experience. I live in SD and came up at 9am and was out the door by 10am! Had everything I... wanted already for me which is great for a busy professional. I already recommended Fletcher Jones and John to a friend!
Hello JMott. Thank you for your feedback on John and for going the extra mile to shop with us. Your recommendation is truly a gift. It is wonderful to... know that our team made finding the perfect Mercedes-Benz quick and easy. Congratulations on your purchase! We hope to provide you with another excellent experience in the future. Best, Heather Lewis-Client Care Manager
I had a Check Engine light. Brought the vehicle in, got a loaner car and was out in less than 1/2 hour. It turned out there was bad sensor and a needed... software upgrade. When I picked up the vehicle, it was also quick and easy.
Hello George, Thank you for choosing Fletcher Jones Motorcars. Your feedback is greatly appreciated. Our team of associates are excited to hear that... you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Trevor Thornley Guest Relations Manager
I am very satisfied with your sales manager Shiyong Cui and after-sales service staff Tony Irvani. I am very pleased with the help they provided.
Hello Ma, Thank you for your loyalty toward Fletcher Jones Motorcars and for taking the time to share your valuable feedback. It is great to hear tha...t Shiyong, and Tony continues to exceed the level of your expectations by treating you and your vehicle with the greatest care. As always, please let us know if we can assist you further. Best, Trevor Thornley Guest Relations Manager
I had terrible experience with FJ Mercedes. In summer I received a call from FJ inviting me to change my vehicle and look at options I have. I explained... to the person over the phone that I have more than 3 month left on my lease and if she is 100% sure the remaining lease will be waived so I'll sacrifice my weekend to go there and she assured me about it. I went there and after about two hours I was told only 3 month will be waived. All I got was "sorry it was our mistake" I said that's it? I was told they will help me and promised me to give me an outstanding deal when I have only 3 month left. Last week I went back to FJ as I had only about 3 month left. I gave the agent my target price and stressed that "only run my credit if your numbers are close to my target number" and he assured me about it. He run my credit and his pricing came back $250/month more than the target price I gave him. I asked "then why did hit run it? Can't you calculate an estimated payment before hand?" I found the agent very inexperienced as he could not answer my questions and frustration. All I got was another "we are sorry it was our mistake" How many times should I hear "sorry our mistake" from you guys? That day, another agent texted me and asked me to meet with him at FJ on the weekend and I explained to him how angry I am and why. He never returned my text back and never called me to follow up. I don't recommend FJ at all...
Hi Pejman, Our team would like to follow up on your experience. If there is anything we may do to further assist you please contact me at 949-718-317...5. Kind Regards, Trevor Thornley Guest Relations Manager
I purchased so many car in my life so I was getting ready for big hassle , but instead I was in 11am and I was out 1pm without taking and without taking... Xanax. Great experience thank you Mr Tabesh will see you again
Hi Guest, Congrats on your recent purchase! Our team is delighted to hear that you had an exceptional experience with Kamran. We look forward to seei...ng you again. Kind Regards, Trevor Thornley Guest Relations Manager
Just the best anywhere in the process. Start to Finish 1 hour....Kirk Dawson is the best and the classiest anywhere. All of my options and promotions... were explained. Best Deal in Town !!!
Hi Guest, Thank you for the amazing review! Our team is delighted to hear about your great experience with Kirk. Kind Regards, Trevor Thornley Gue...st Relations Manager
Our experience with The entire team was wonderful. Starting with our salesperson Ari Kain who has been great to work with. He got us the car that we wanted... ,and an excellent deal. His Sales manager , James Sarvey , was so helpful. We really enjoyed meeting him , and appreciate His integrity, and honesty. Everything was explained clearly , and we we couldn???t have asked for a better experience. Signing the lease papers also went very smoothly and Brian was very friendly and helpful. Will Definitely be back again. This was our second MercedesFrom Fletcher Jones Payden was also very informative when going through the new car features. Jun and Thierry Ihara
Hello Jun, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That b...eing said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Ari, James, Brian, and Payden. Your recommendations are truly a gift. Congratulations on your purchase! Best, Trevor Thornley Guest Relations Manager
Thanks Justin Smyers ... you made the process easy. Good Service / Good deal. 45 minutes and a new car! Cant wait for the next car.
Hi Lee, we are glad to hear Justin was able to help you find the perfect vehicle with ease. Thank you for taking the time to share your valuable revie...w with us and congratulations on your recent purchase! Best, Heather Lewis Client Care Manager