Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

4.8
1704 lifetime reviews. Includes reviews of Fletcher Jones Motorcars from DealerRater.com
  • Great experiance

    Joon Lee is a real Pro, both my wife and I are in sales and Joon treated us with respect and courtesy. Bravo, Fletcher-Jones, you have a real GEM...

    Dealer Response

    Hi Lenore & Alex. Thank you for sharing your feedback with us. It is great to hear that Joon treated you both with the utmost care. If we can be o...


    Show Full Review

    Joon Lee is a real Pro, both my wife and I are in sales and Joon treated us with respect and courtesy. Bravo, Fletcher-Jones, you have a real GEM in Joon, take care of him.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Lenore & Alex. Thank you for sharing your feedback with us. It is great to hear that Joon treated you both with the utmost care. If we can be of any further assistance, please don't hesitate to contact us. Best, Heather Lewis-Client Care Manager


    Hide Full Review
  • Phenomenal service
    May 22, 2017

    I had the best experience here with Shiyong as my sales getting me a quick smooth transaction! The best I ever had in any Mercedes dealership!


    Show Full Review

    I had the best experience here with Shiyong as my sales getting me a quick smooth transaction! The best I ever had in any Mercedes dealership!

    Does recommend this dealer

    Hide Full Review
  • Electrical Engineer

    This is my 5th purchase with Eric and I continue going back , he's professional, fast, honest and I'm satisfy with the deals I get. I will defin...


    Show Full Review

    This is my 5th purchase with Eric and I continue going back , he's professional, fast, honest and I'm satisfy with the deals I get. I will definitely buy the next one from him.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • New car

    It was so easy to go through the car buying experience with Charles at Fletcher Jones. He is super friendly, professional and I would highly recom...


    Show Full Review

    It was so easy to go through the car buying experience with Charles at Fletcher Jones. He is super friendly, professional and I would highly recommend him for your sales professional.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Michael and Diane Charles

    The service we received from Wade Lou was beyond excellent. From the moment we walk into the Fletcher Jones showroom, Wade answered all our questi...


    Show Full Review

    The service we received from Wade Lou was beyond excellent. From the moment we walk into the Fletcher Jones showroom, Wade answered all our questions. He provided us with all the information we needed to make the right decision on a car for us. The entire experience was amazing. Bradley Cooper and Ricardo Ramirez topped off the overall outstanding experience. Thank you!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Nice service rep,
    May 19, 2017

    I had to replace a tire. The service rep, Justin, gave me a choice to wait or get a loaner car. That's pretty good having the option to have a loa...


    Show Full Review

    I had to replace a tire. The service rep, Justin, gave me a choice to wait or get a loaner car. That's pretty good having the option to have a loaner, but I chose to wait. The waiting area was nice and comfortable. And Justin said he would find out how long a wait I had and then made sure they were timely. Very happy! And, they washed the car (as always)!

    Does recommend this dealer
    Came in for service or repair

    Hide Full Review
  • Go see Phil Rotar, Newport Beach
    May 18, 2017

    Go see Phil Rotar at Fletcher Jones, Newport Beach. He will make your transaction so smooth and quick. I got exactly the car I wanted and was out ...


    Show Full Review

    Go see Phil Rotar at Fletcher Jones, Newport Beach. He will make your transaction so smooth and quick. I got exactly the car I wanted and was out the door in an hour.

    Does recommend this dealer

    Hide Full Review
  • Excellent service!

    Excellent service by the internet sales team. I did my research on vehicles I might purchase through the internet so I worked with that team. T...


    Show Full Review

    Excellent service by the internet sales team. I did my research on vehicles I might purchase through the internet so I worked with that team. They were very patient and helpful wanting to make sure I chose the correct vehicle for my situation. They did not push me in any direction just wanted to make sure I was happy. Justin and Mike made the process enjoyable. The follow-up attention has also been great. I live very close to the dealership so the added perks of car wash and airport pickup and drop-off for the life of my vehicle were definite considerations. Fletcher Jones is an asset to our community.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • owner

    Steve Henry is the best service advisor! We love working with him. Also, when I was walking to valet to get my car, Giovanni asked to assist me wi...

    Dealer Response

    Hi Marilyn. Thank you for your feedback on Steve. Our team members are thrilled that Giovanni and Steve delivered outstanding service to you. Shou...


    Show Full Review

    Steve Henry is the best service advisor! We love working with him. Also, when I was walking to valet to get my car, Giovanni asked to assist me with my packages and offered me water. Very Nice!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Marilyn. Thank you for your feedback on Steve. Our team members are thrilled that Giovanni and Steve delivered outstanding service to you. Should you need any further assistance, we are happy to help. Sincerely, Heather Lewis-Client Care Manager


    Hide Full Review
  • MB MB MB MB MB

    Daniel DiConti is the bomb! This is at least my 5th car with him. He made it happen quickly, expertly, and enjoyably. He is the reason I don't eve...

    Dealer Response

    Hi Milca. We appreciate your feedback and truly value your loyalty. It is great to hear that Daniel, Dan and Randy continue to provide you with ex...


    Show Full Review

    Daniel DiConti is the bomb! This is at least my 5th car with him. He made it happen quickly, expertly, and enjoyably. He is the reason I don't even think, "What car should I get next?" I just leave it in his hands to choose the right car for me and the right financial plan. Can't forget the services guys - I have had the pleasure of great customer service from both Randy Lemus and Dan Schmidt for over a decade.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Milca. We appreciate your feedback and truly value your loyalty. It is great to hear that Daniel, Dan and Randy continue to provide you with excellent service. Congratulations on your newest Mercedes-Benz! As always, we look forward to assisting you in the future. Best, Heather Lewis-Client Care Manager


    Hide Full Review