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Reviews

Average Ratings

4.9
354 lifetime reviews. Includes reviews of Mercedes-Benz of Arcadia from DealerRater.com
  • Rusnak, Arcadia

    I appreciate that Sayde Lytton works with me whenever I need to bring my car in for repair. She is very professional and knowledgeable. She noti...

    Dealer Response

    Thanks for the great review, Rachel! We value Sayde's hard work! We hope you'll be back in to see us again! - Rusnak/Arcadia Management


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    I appreciate that Sayde Lytton works with me whenever I need to bring my car in for repair. She is very professional and knowledgeable. She notifies me right away about what needs to be done and the cost of the service. Her customer service skills are excellent.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thanks for the great review, Rachel! We value Sayde's hard work! We hope you'll be back in to see us again! - Rusnak/Arcadia Management


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  • Always excellent especially with all the cars in the bay...
    April 20, 2017

    appt was on time and car was ready earlier than expected....and washed! Nice salespeople to talk to about new models and can't beat the free coffee


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    appt was on time and car was ready earlier than expected....and washed! Nice salespeople to talk to about new models and can't beat the free coffee

    Does recommend this dealer
    Came in for service or repair

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  • Another great experience at Rusnak
    March 30, 2017

    I just picked up a new C300 from Rusnak. Always reliable, Peter Liew helped me find the next car I needed without a hassle and was very relatable....

    Mercedes-Benz of Arcadia

    I'm so happy to hear about you terrific experience with Peter! Congratulations on your new Mercedes-Benz C300, and thank you for choosing Mercedes...


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    I just picked up a new C300 from Rusnak. Always reliable, Peter Liew helped me find the next car I needed without a hassle and was very relatable. One of the fastest and easiest dealer experience. Rusnak will remain my go-to auto dealer.

    Does recommend this dealer
    Mercedes-Benz of Arcadia

    I'm so happy to hear about you terrific experience with Peter! Congratulations on your new Mercedes-Benz C300, and thank you for choosing Mercedes-Benz of Arcadia! - Huy Nguyen, Customer Service Manager


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  • Quickest purchase for me ever
    March 20, 2017

    I live in Palm Desert, the dealership had my paper work, and the E400 wagon, I purchased, ready by the time got there. It was a fast, smooth, and ...

    Mercedes-Benz of Arcadia

    Billy, I am pleased to hear about your quick and positive experience while purchasing your E400 wagon! Congratulations on your new vehicle, and th...


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    I live in Palm Desert, the dealership had my paper work, and the E400 wagon, I purchased, ready by the time got there. It was a fast, smooth, and hassle free transaction.

    Does recommend this dealer
    Mercedes-Benz of Arcadia

    Billy, I am pleased to hear about your quick and positive experience while purchasing your E400 wagon! Congratulations on your new vehicle, and thank you for choosing Mercedes-Benz of Arcadia. Enjoy your new vehicle! - Huy Nguyen, Customer Service Manager


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  • Service A
    March 19, 2017

    Excellent service. On time Explained every thing to me. Lounge was very comfortable and quiet Nice to have a cafe there on site. New venue is n...

    Mercedes-Benz of Arcadia

    I am happy to hear about your excellent Service experience. Thank you for your compliments about the service and the dealership itself. We look fo...


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    Excellent service. On time Explained every thing to me. Lounge was very comfortable and quiet Nice to have a cafe there on site. New venue is nice even though I went to the old venue first.

    Does recommend this dealer
    Came in for service or repair
    Mercedes-Benz of Arcadia

    I am happy to hear about your excellent Service experience. Thank you for your compliments about the service and the dealership itself. We look forward to working with you again! - Huy Nguyen, Customer Service Manager


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  • robert rogers was charmingly helpfull

    excellent serice excellent over all look and ora.....thank you mike tucci

    Dealer Response

    I am happy to hear you had a great overall experience, and that you enjoyed our dealership. Thank you for your feedback. - Huy Nguyen, Customer Se...


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    excellent serice excellent over all look and ora.....thank you mike tucci

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    I am happy to hear you had a great overall experience, and that you enjoyed our dealership. Thank you for your feedback. - Huy Nguyen, Customer Service Manager


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  • Quick & efficient service

    My service rep, Brian Edwards, is always efficient and friendly. He does a top notch job. The repair was done perfectly. I don't think I've ever ...

    Dealer Response

    Thank you for your business, and for the excellent review. I am happy to hear that Brian provided an excellent Service Experience. - Huy Nguyen, C...


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    My service rep, Brian Edwards, is always efficient and friendly. He does a top notch job. The repair was done perfectly. I don't think I've ever had a complaint about this service department & Ive been a Rusnak customer for 10 years.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for your business, and for the excellent review. I am happy to hear that Brian provided an excellent Service Experience. - Huy Nguyen, Customer Service Manager


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  • World class experience
    February 23, 2017

    From the initial online contact, followed by phone call and in house final purchase, I had a world class experience. The entrepreneurial resourc...


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    From the initial online contact, followed by phone call and in house final purchase, I had a world class experience. The entrepreneurial resourcefulness, attention to detail, and solid work ethic shown by Denise and her colleagues, were key elements that provided the world class experience. They were there at every step facilitating the process. The team at Rusnak Arcadia are truly client centric. The follow up post sales was cordial and authentic, a true commitment to their clients. I would encourage people looking for a car to check in with Rusnak Arcadia, they've demonstrated they have your needs in mind, from start to finish.

    Does recommend this dealer

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  • Mercedes GLE350

    After contacted 5 dealerships in the Southern Ca. area, with no luck. I finally find what I was looking for at Arcadia Mercedes Benz . I contacte...

    Dealer Response

    Anh, thank you for providing this excellent feedback. I am happy to hear about your positive and straightforward experience with John! Thank you f...


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    After contacted 5 dealerships in the Southern Ca. area, with no luck. I finally find what I was looking for at Arcadia Mercedes Benz . I contacted John Avila, who is their internet contact. He was extremely helpful as I needed to make the purchase rather quickly .John showed us the car. After test driving it, we decided to purchase the vehicle. He provided up with all the information we needed, answered all of our questions . Finally John walk me to good finance agent ,we completely satisfied with Arcadia Mercedes Benz dealer .

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Anh, thank you for providing this excellent feedback. I am happy to hear about your positive and straightforward experience with John! Thank you for the great review! - Huy Nguyen, Customer Service Manager


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  • Satisfied Customer

    I took my car in for service because it wouldn't start. As it turned fuel pump/gas tank required replacing. The problem turned out to be covered...

    Dealer Response

    Shirley, thank you for your continued patronage, and for your lovely compliments to our team! I am happy to hear our Service department was able t...


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    I took my car in for service because it wouldn't start. As it turned fuel pump/gas tank required replacing. The problem turned out to be covered under the manufacture's warranty therefore no out-of-pocket cost on my end. Everything from the initial call to picking up my car was a good experience. I've been dealing with Mercedes-Benz of Arcadia for approximately six years and the service has never been less than excellent.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Shirley, thank you for your continued patronage, and for your lovely compliments to our team! I am happy to hear our Service department was able to rectify the issue with professionalism and ease. Thank you for your feedback, and we look forward to working with you again! - Huy Nguyen, Customer Service Manager


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