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Top notch service and knowledgeable service people
Philip Lombardi was excellent at explaining the issue with me car and he had really great ideas about how I can avoid this issue in the future. I’ve always had great experiences with Lia Toyota in Northampton MA and will continue using this dealership in the future.
I was at Lia Toyota for my regular scheduled service appointment. I purchased my Tacoma from them, and have had all my maintenance done there. I have dealt with David Spafford multiple times over the years and always feel like I’m visiting an old friend when speaking with him. He always keeps me updated on the work that is being done and is always pleasant to deal with.
That's what we love to hear! Thanks so much for recognizing David's talents with the honor of your awesome feedback. We're so happy he has always provided you with thorough and attentive service. We hope to continue assisting you with your Tacoma's service needs for year to come. Thanks for choosing Lia Toyota!
David Spafford has been very helpful and is a great
David Spafford has been very helpful and is a great service advisor. I recommend him
Thank you for sharing your 5-star review and recommendation of David! David is a fantastic service advisor and we're delighted you agree. We hope to make your next appointment with him just as outstanding. Pleasant journeys until then!
Everyone at this dealership is friendly, responsive, and
Everyone at this dealership is friendly, responsive, and DO NOT PRESSURE you! No sleazy bargaining.
Thanks so much for stopping by to share your 5-star review! We appreciate you letting us know how pleased you were with our sales team. Please give us a call if we may ever assist you again. We look forward to it!
Better then expected
Had a great experience at this dealer service. Jonathan Elizer, the service rep took care of all my concerns and notified me that sone of the work scheduled was not needed and the bill was cheaper then I expected. I will definitely be going back to this dealer as they seem to really care about the customer and gave me a fair price.
Steve, thank you for recognizing Jonathan's efforts with the honor of your 5-star review! We're happy he took the time to make sure your visit was valuable and convenient to save you from any unneeded costs. Please don't hesitate to call when Jonathan and the Lia Toyota team may help you again!
Very handful and respectful personnel especially Caroline
Very handful and respectful personnel especially Caroline Donnelly. She gets the things done very quickly and perfect! Thank you
Yay! That's what we like to hear. Thank you for taking the time to let us know how much you appreciated Caroline's sense of urgency and service. We're pleased she took excellent care of you and got your vehicle safely back on the road in a timely manner. We look forward to doing it again some day!
Dwayne Smith, my salesperson, was very knowledgeable and helpful throughout the whole process. I would highly recommend Lia Toyota of Northampton if you are looking for a new vehicle.
Hi, Gary! Thank you for stopping by to share positive feedback on your experience with Dwayne. We're delighted to know how happy you were with his efforts to make your buying experience accommodating and smooth. We want to wish you nothing but joy and satisfaction with your new vehicle, and thank you for choosing Lia Toyota for your automotive needs!
I've had three services at Lia Toyota since I bought my
I've had three services at Lia Toyota since I bought my car last spring. I always work with Gerald Laclaire and find him to be friendly, efficient and helpful.
Hey, thanks so much for the 5-star review of Gerald! Nothing means more to us than your complete satisfaction with our work, so we're glad Gerald has been such a dependable service advisor to you. We hope to emulate this positive experience at your next appointment. See you then!
Sales associate Francesca Ravina was outstandingly helpful and very knowledgeable. She made my purchase easy and everything worked out perfectly. Highly recommend both the Toyota brand and Lia Toyota dealership.
Michael, your amazing review of Francesca is an honor we don't take for granted. Francesca is an exceptional advocate for her clients, so we're pleased you enjoyed working with her for this purchase. Congratulations! Best wishes for driving satisfaction and pleasant journeys, on behalf of the entire Lia Toyota team!
Alex Garcia was polite and personable.
Alex Garcia was polite and personable. It was a pleasure to work with him. He made the experience of buying a car easy.
Awesome! Thank you so much for recognizing Alex's talents with the honor of your 5-star review. We're super happy he made your dealership experience enjoyable and easy. Congratulations on your new Acura! We hope it brings you many safe and pleasant travels, until we meet again!