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Fast, friendly and efficient
David Spafford was helpful, friendly, funny and overall great to work with. Service was faster than expected which was a bonus despite being a very busy Saturday. Facilities are always clean as well. Will definitely continue to bring my car here for service.
Sue, Thank you for your 5-star review! Providing quality and efficient service is always our goal, and we are delighted that David's efforts met your satisfaction. It is our pleasure to serve you. We look forward to continuing to provide you and your vehicle with our best care in your visits to come. Safe travels!
My husband and I recently purchased a 2021 Rav 4 from Lia...
My husband and I recently purchased a 2021 Rav 4 from Lia Toyota of Northampton. Our sales rep. Jerzy Bielski was a pleasure to work with. Jerzy made the whole process smooth and painless. He was extremely knowledgeable and patient while explaining both the technology and the mechanics of the vehicle. It was our first new car in many years. After we had picked up the car, he called to check that we were happy with our purchase and to see if we had any further questions. Thank you Jerzy for your professionalism and care!
Cindy, Thank you so much for your amazing review! We greatly appreciate the opportunity to work with you, and we are thrilled that Jerzy provided you and your husband with great care throughout your visit! He will be honored to know that you deeply valued his service. We wish you both the warmest congratulations on your new vehicle- on behalf of Jerzy and the entire team! Safe travels!
Lia Toyota of Northampton exemplifies true...
Lia Toyota of Northampton exemplifies true professionalize in the purchasing of new and used automobiles world.
Thank you so much for your amazing review! We are honored to have had the opportunity to work with you, and we greatly appreciate your very kind words! It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to give us a call if we may ever be of further assistance to you in the future.
Service department was great! David Spafford, my service...
Service department was great! David Spafford, my service advisor, was straight forward and talk to me, not at me or down to me in language that clearly makes me understand what is happening to my truck. He is always on top of things and keeps me informed of what is happening with any repairs that I may bring it in for.
Eric, Thank you for taking the time to leave David this wonderful review! We are so glad that he consistently provides you and your vehicle with exceptional care throughout your visits. Your safety and satisfaction are our utmost priorities. We wish you safe travels, and we hope to see you again the next time your vehicle is ready for service.
Lindsay Heart is courteous, charming, and a delight to do business with. She expedited my check-in and check-out, answered my questions and got me settled while my RAV-4 was being serviced. But what I liked best about her was her sense of humor. I hope she's my service advisor next time too.
Quint, Thank you for leaving Lindsay this excellent review! We are so glad that she provided you and your vehicle with great care throughout your visit! She will be honored to know of your kind words and how confident you are in her efforts. We wish you the safest of travels until we meet again!
I have been going to Lia Toyota for service of my Corolla...
I have been going to Lia Toyota for service of my Corolla for years and Lindsey Heart is hands down the best. She is very knowledgeable about service repairs and I have learned to trust what she says. She is helpful and a joy to talk with.
AJ, Thank you so much for your excellent review! Lindsay will be honored to know of your very kind words and how much you value her service! We thank you for confiding in us with your automotive needs, and we hope to continue serving you for many years to come!
I recently had my 4Runner detailed at Lia Toyota of...
I recently had my 4Runner detailed at Lia Toyota of Northampton and the result was nothing short of a transformation! Lindsay Heart is still the best Service Advisor I've ever worked with. Truly excellent service!
Mike, Thank you so much for your excellent review! We are so glad that Lindsay consistently provides you and your vehicle with exceptional care. It is our pleasure to assist you in any way possible. We wish you safe travels, and we hope that you continue to choose us for all of your future automotive needs!
Help was on its way at Lia
I was to be in town after a medical visit. I called only the day before and was graciously accommodated by Lydia Heart. My go to person whenever I need work by Lia. I had important appointments and knew I could not get back before closing time. Lydia set itup so my car would be parked outside after hours Waiting for me. She made my repairs possible. Bev Park
Beverly, Thank you for taking the time to leave us this 5-star review! We are delighted that Lydia provided you with top-notch service and got your automotive needs efficiently taken care of. It is our pleasure to assist you in any way possible. We wish you the safest of travels until we meet again.
Great Service Advisor!!
I've had a few good service advisors but David Spafford at Lia Toyota was the best. He was friendly, efficient, and very knowledgeable about cars. He took time to really listen to my concerns and address them. He kept me up-to-date about costs and stages of repair. The repairs were completed--in a timely manner. Also getting an actual service appointment went much more smoothly than other times. Happy that that issue seems to have been addressed.
David, Thank you for taking the time to leave us this amazing review! Your safety and satisfaction are our utmost priorities, and we are delighted that David could ease your concerns and get your automotive needs efficiently taken care of. It is our pleasure to serve you. Please do not hesitate to let us know if there is ever anything more that we may assist you with in the future. We wish you the safest of travels- on behalf of David and the entire team!
I showed up 4 different times before a salesman had time...
I showed up 4 different times before a salesman had time to approach me. If they didn't have the exact car that I wanted, I would not have chosen this dealer. The restroom floors were just mopped and there were no caution cones or any warning. I slipped hurting my knee. I have called the manager twice so far and have not had a callback. I would not recomend them to my friends or family
Thank you for taking the time to post a review, and congratulations on your new vehicle. Our staff has been asked to greet people as soon as they walk in the door to find out what people are here for and to direct traffic. It sounds like that did not happen in your case multiple times and that is something we will address with our staff. We are sorry to hear about your experience in our restroom. After speaking with our maintenance staff, they have assured us that they have signs up until the floors are dry after mopping / cleaning. I am happy to speak to you more in depth about your experience here and to learn how can improve our processes. Please reach out over email or phone at your convenience. Thank you, Chris Peltier General Sales Manager (413) 586-8922 Ext: 1730 email@example.com