Lia Toyota of Northampton

New 888-472-3101 Dealer Website
Used 855-229-8510 Email Dealer
Service 866-562-3361

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Reviews

Average Ratings

4.8
Average based on 94 reviews
  • New 4-Runner

    I recently purchased a new 4-Runner, and it was an excellent experience from the beginning. Andrew Murray's easy going attitude was a pleasant cha...


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    I recently purchased a new 4-Runner, and it was an excellent experience from the beginning. Andrew Murray's easy going attitude was a pleasant change of pace from the typical buying experience. He made the process a pleasure, and I love my new car.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Very satisfied

    I purchased 2016 Corolla from Lia Toyota Northampton. THe salesman Jerzy Bielski was extremely helpful. He was very knowledgable and answered all ...

    Dealer Response

    Thanks for taking the time to share your feedback, Pauline! We're happy to hear that you had such a pleasant experience with Jerzy, and that he ma...


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    I purchased 2016 Corolla from Lia Toyota Northampton. THe salesman Jerzy Bielski was extremely helpful. He was very knowledgable and answered all my questions and made the sale go smoothly. I would certainly recommend him to anyone interested in dealing with someone who has been in the business for a very long time. He knows the answers and is very friendly. This really took the edge out of buying a new car.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Thanks for taking the time to share your feedback, Pauline! We're happy to hear that you had such a pleasant experience with Jerzy, and that he made sure you were well accommodated and informed throughout the entire process. It's wonderful to know that he made sure you felt welcomed and at ease, and were confident in your purchase! We appreciate your recommendation and hope to work with you again in the future. Regards, Lia Toyota of Northampton


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  • Service at Lia Toyota Northampton

    Lindsay Firmani who works in the service department was very honest, and helpful when I brought my 2009 Scion tC in for service. She is a big p...

    Dealer Response

    Thanks William! We're pleased to hear that Lindsay has been so helpful and attentive, and makes sure that your car stays in great shape. We appre...


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    Lindsay Firmani who works in the service department was very honest, and helpful when I brought my 2009 Scion tC in for service. She is a big part of why I keep returning to Lia Toyota for survive.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Thanks William! We're pleased to hear that Lindsay has been so helpful and attentive, and makes sure that your car stays in great shape. We appreciate your business and look forward to working with you again in the future! Regards, Lia Toyota Northampton


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  • My experience dealing with Eric Thor was excellent

    My experience was excellent , Eric Thor was an great asset in helping me purchase my new car , he was thorough and not pushy . It felt like deal...

    Dealer Response

    Thanks for the 5-star rating, Michael! We're pleased to hear that you had such a great experience with Eric, and that he made sure you felt welcom...


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    My experience was excellent , Eric Thor was an great asset in helping me purchase my new car , he was thorough and not pushy . It felt like dealing with a friend rather than a salesman

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Thanks for the 5-star rating, Michael! We're pleased to hear that you had such a great experience with Eric, and that he made sure you felt welcomed and at ease throughout the whole process. We appreciate your business and look forward to working with you again in the future. Regards, Lia Toyota of Northampton


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  • Went in for used, bought new

    We went to Lia to buy a used car but liked the 2017 Camry better. Jerzey was the perfect salesman. He was knowledgeable but not pushy. He answered...

    Dealer Response

    Thanks for the great feedback, Pete! We're happy to hear that you had such a pleasant experience with Jerzy, and that he was so helpful and inform...


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    We went to Lia to buy a used car but liked the 2017 Camry better. Jerzey was the perfect salesman. He was knowledgeable but not pushy. He answered all of our questions and then took us out to the lot. We had told him the model we wanted and found the one we liked best. At no time did he try to hard sell us into buying a pricier model. When we went back for the inspection sticker he came over to see how everything was going. There was some sticker residue on the driver's side mirror. He and 2 other employees went out to see that it had been taken care of.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Thanks for the great feedback, Pete! We're happy to hear that you had such a pleasant experience with Jerzy, and that he was so helpful and informative throughout the process of looking over your options and purchasing your new car. It's wonderful to know that you had all of your questions and concerns addressed, and felt at ease with the advice and information that was extended to you. We appreciate your business and hope to work with you again in the future! Regards, Lia Toyota of Northampton


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  • Scion FR-S Test Drive

    After being unable to test drive a FR-S in Vermont and not getting any help from the local dealerships finding a car within 200 miles. I went to C...

    Dealer Response

    Thanks Rothjr! We're pleased to hear that Amanda and Tim were so helpful and attentive, and made sure that your experience test driving and purcha...


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    After being unable to test drive a FR-S in Vermont and not getting any help from the local dealerships finding a car within 200 miles. I went to Cars.com and discovered a car at Lia's Toyota. After sending an email I had two responses from the dealership the very same day! I set up an appointment for the test drive a couple of days later. When I got there four people were more than willing to help me out. Amanda and Tim were very knowledgable and answered all of my questions. Including some I didn't know to ask! Great staff and a great experience!!

    Shopped for a new car
    Does recommend this dealer
    Did not make a purchase
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    Dealer Response

    Thanks Rothjr! We're pleased to hear that Amanda and Tim were so helpful and attentive, and made sure that your experience test driving and purchasing your vehicle was as pleasant and accommodating as possible. It's wonderful to know that they were so helpful and attentive, and made sure all of your questions and concerns were addressed. We appreciate your business and hope to work with you again in the future! Regards, Lia Toyota of Northampton


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  • No complaints!

    I recently purchased a used toyota corolla from this dealership and had a great buying experience! Jerzy was very kind, knowledgable and honest.

    Dealer Response

    Thanks for the 5-star rating! It's wonderful to hear that Jerzy made sure that you had such a pleasant experience, and that you were well accommod...


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    I recently purchased a used toyota corolla from this dealership and had a great buying experience! Jerzy was very kind, knowledgable and honest.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Thanks for the 5-star rating! It's wonderful to hear that Jerzy made sure that you had such a pleasant experience, and that you were well accommodated throughout the process. We appreciate your business and hope to work with you again in the future! Regards, Lia Toyota of Northampton


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  • Great customer service

    Chris Mattei was great! Chris took his time with us and helped us find the right vehicle within our limits. He was very informative and made the w...

    Dealer Response

    Thanks for the 5-star rating, Buddy! We're happy to hear that Chris was so helpful and attentive, and made sure that you were well accommodated th...


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    Chris Mattei was great! Chris took his time with us and helped us find the right vehicle within our limits. He was very informative and made the whole process smooth and non-stressful. Chris even made us lunch!! Thank you for a pleasant experience.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Thanks for the 5-star rating, Buddy! We're happy to hear that Chris was so helpful and attentive, and made sure that you were well accommodated throughout your car buying experience. We appreciate your business and hope to work with you again in the future! Regards, Lia Toyota of Northampton


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  • 2016 BLUE RAV 4....Awesome ride!

    This RAV 4 is the second car that I have leased from Lia, only this time I was treated with respect and Phil R. made the experience of getting a n...

    Dealer Response

    Thanks for the great feedback, D! We're happy to hear that Phil was so helpful and attentive, and was able to make up for the unfortunate experien...


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    This RAV 4 is the second car that I have leased from Lia, only this time I was treated with respect and Phil R. made the experience of getting a new car "fun again". It was more about what I wanted as a customer, such as color, and all kinds of small details -- he made sure that I understood everything. This salesman wasn't going to let me go home unhappy. My experience 2 yrs. ago was not nearly as professional and it was all about the money! I feel like leasing this new car was a breeze compared to the first one. And Phil even put up with my dog giving him kisses! A few days later I got a call from Phil asking me if I was happy with my new car? I replied, yes, very much so -- and Sophia (my dog) and I are planning lots of fun trips this summer, in our "New BLUE Ride". Thanks Again to Phil Reilley at Lia Toyota, d. chabot & Sophia Maria Loren

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Thanks for the great feedback, D! We're happy to hear that Phil was so helpful and attentive, and was able to make up for the unfortunate experience you had before. It's wonderful to know that he made sure you were well aware of all of your options,and took special care to find a car that fit all of your needs and expectations. We're glad it was such an overall pleasant experience, and that you (and Sophia!) are enjoying your new RAV4. We hope to work with you again in the future. Regards, Lia Toyota of Northampton


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  • Great experience!

    Jerzy Bielski assured that I got the car that worked best for me in all respects. That was the most important thing. No hard sales. He was persona...

    Dealer Response

    Thanks Dee789R! It's wonderful to hear that Jerzy was so helpful and accommodating, and made sure that you felt at ease throughout the whole car b...


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    Jerzy Bielski assured that I got the car that worked best for me in all respects. That was the most important thing. No hard sales. He was personable yet professional, and knowledgeable. He presented all the options, and information I needed to make the right decisions for my lifestyle and needs. He was great to work with and made the potentially stressful task of buying a car, a pleasant one. I highly recommend him. Thank you Jerzy! I love my new car!

    Shopped for a used car
    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Thanks Dee789R! It's wonderful to hear that Jerzy was so helpful and accommodating, and made sure that you felt at ease throughout the whole car buying experience. We're so glad that he was informative and attentive, and helped you find the perfect car for your needs. We appreciate your business and hope to work with you again in the future! Regards, Lia Toyota of Northampton


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