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Reviews

Average Ratings

3.7
428 lifetime reviews. Includes reviews of Bertera Chevrolet from DealerRater.com
  • Great CUSTOMER service!

    Our experience was GREAT! Bob Caning was easy to talk to and felt we had known him for years! Ray was equally enjoyable! As we waited, on a very c...

    Dealer Response

    Wendy, We are so pleased to hear that you had such a wonderful experience at Bertera Chevrolet. We truly want everyone who visits us to feel as c...


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    Our experience was GREAT! Bob Caning was easy to talk to and felt we had known him for years! Ray was equally enjoyable! As we waited, on a very comfy couch, everyone that passed by us acknoledge us and made sure we had been taken care of. In a world where" customer sevice" is pretty much something of the past, this was a refreshing experience and definatley something that these people believe in!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Wendy, We are so pleased to hear that you had such a wonderful experience at Bertera Chevrolet. We truly want everyone who visits us to feel as comfortable and "taken care of" as you did. Please be sure to let us know if there's anything you need in the future. We're looking forward to seeing you again soon. Sincerely, Your Chevy Guys and Gals at Bertera Chevrolet


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  • Zero Stars would be too good for them

    I recommend avoiding these folks at all costs. Got a reasonable trade and deal on a new 2015 Silverado HD truck which I ordered in early 2014. Th...


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    I recommend avoiding these folks at all costs. Got a reasonable trade and deal on a new 2015 Silverado HD truck which I ordered in early 2014. That was then end of the good. Last visit they damaged my truck, said they test drove my issues (hmmm 0.2 miles added on the Odometer), and fixed a recall. The recall is still active on my truck with GM, so I guess they didn't damage the truck, fix the recall or test drive the issues. Couldn't even get an oil change and tire rotation correct, not even an apology or offer of a free one for their screw up. Offered solutions to make me a happy customer and refused every one of them. Was told if I didn't like it, go fix it myself. Yeah, that's really good customer service/warranty on a very expensive truck. They know how to play the game Many issues under warranty with the truck not repaired, they blamed GM not approving repairs,GM says dealer says nothing wrong with truck. GM says they are not responsible for dealer actions since dealer is private. Get the game played? I asked to speak with the owners or even the GM, was told personally by the GM to let him know if I ever had problems. He refused to answer my calls. I was told they don't ever want to see me again. Great customer service. Never Ever Trust Bertera or General Motors Again.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Incompetence and dishonesty
    May 4, 2017

    I used usaa car buying service and had a blank check in hand while I went looking for a very specific car. I'm called by Haley who tells me they h...


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    I used usaa car buying service and had a blank check in hand while I went looking for a very specific car. I'm called by Haley who tells me they have the car on the lot for 31700. I drive 2.5 hours to see it ( I made it clear I can't make set appointment times with my job and travel distance). Then I'm told the actual price is several thousand more because I'm not a teacher and don't qualify for some other rebates. I should have recognized then their dishonesty and walked away-I own that. I put money down and make it clear this is to hold the car. I have usaa w/ low interest I don't need to put a deposit down. Then on the day I'm supposed to bring my trade in, I can't because Taylor who was less than professional tells me I can't come in on Friday but Saturday because of her schedule. (No one else at the dealership can help on Friday). I ask over and over what paperwork she needs. I show up Saturday with the required documents and oh, she didn't realize I needed additional paperwork. So now I have to leave and sign via overnight mail. Again made it clear that the money I put down was to be returned but when the bank called me to say there is a discrepancy, Vinnie assured the bank they were right and I was putting that money down. (I have a witness who came with me that Saturday). So now I end up loosing a few hundred dollars that I would have made on interest through my financials. On top of all this, they forgot to have someone scheduled to register the car here in NH for Thursday. Well, town hall is closed fri-sun and I'm away mon-wed. I called this morning, no call back. My advice, take your business elsewhere. You deserve attentive and good customer service, especially us soldiers.

    Does not recommend this dealer

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  • 2014 Grand Cherokee - Excellent!
    May 2, 2017

    I was in the market for a newer Grand Cherokee and had been looking for a couple of months when I found the color and feature package I wanted loc...


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    I was in the market for a newer Grand Cherokee and had been looking for a couple of months when I found the color and feature package I wanted located at Bertera Chevrolet in Palmer, MA. I called the dealership at about 7:30 p.m. Wednesday evening and had some specific questions concerning the Jeep I was looking at and, lucky for me, I got ???Zack??? on the phone who called me back 15 minutes later just as they were getting ready to close. Zack got the information that I needed back to me very quickly which was important to me seeing as how I was an hour and a half away from their location. The following day, I drove out to the dealership where I met with Zack and purchased the Jeep I inquired about. I told Zack that one of the biggest reasons I drove the 1 ??? 1/2 hours out to Bertera was because of how Zack was so prompt getting back to me and answered all my questions. At the end of our meeting, I told Zack about how I was also a person in the same industry he was with regard to being a former Sales Manager at a very large auto dealer outside of Boston. I like to conduct myself the same way that the people at Bertera do and a big reason I purchased from them, they were not only very professional, but also took care of every aspect of the sale from financing to my driving off the lot with the vehicle that same very day; and they even offered me lunch!! Thanks Zack, Jay and Vinny! Philip Chancey

    Does recommend this dealer

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  • 2014 Jeep Grand Cherokee - Excellent

    I was in the market for a newer Grand Cherokee and had been looking for a couple of months when I found the color and feature package I wanted loc...


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    I was in the market for a newer Grand Cherokee and had been looking for a couple of months when I found the color and feature package I wanted located at Bertera Chevrolet in Palmer, MA. I called the dealership at about 7:30 p.m. Wednesday evening and had some specific questions concerning the Jeep I was looking at and, lucky for me, I got “Zack” on the phone who called me back 15 minutes later just as they were getting ready to close. Zack got the information that I needed back to me very quickly which was important to me seeing as how I was an hour and a half away from their location. The following day, I drove out to the dealership where I met with Zack and purchased the Jeep I inquired about. I told Zack that one of the biggest reasons I drove the 1 – 1/2 hours out to Bertera was because of how Zack was so prompt getting back to me and answered all my questions. At the end of our meeting, I told Zack about how I was also a person in the same industry he was with regard to being a former Sales Manager at a very large auto dealer outside of Boston. I like to conduct myself the same way that the people at Bertera do and a big reason I purchased from them, they were not only very professional, but also took care of every aspect of the sale from financing to my driving off the lot with the vehicle that same very day; and they even offered me lunch!! Thanks Zack, Jay and Vinny! Philip Chancey

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 👍👍👍
    April 27, 2017

    Needed a vehicle quick and Beantown Bob and AJ worked with me on making this happen- Close convenient dealership service and sales are great. Tha...


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    Needed a vehicle quick and Beantown Bob and AJ worked with me on making this happen- Close convenient dealership service and sales are great. Thank you all once again Happy Sales to y'all!!!!

    Does recommend this dealer

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  • We needed a car asap
    April 26, 2017

    We are a One car family with an unrepairable car on our hand and needed to change that quick. We were referred to Bertera and AJ by our niece. AJ ...


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    We are a One car family with an unrepairable car on our hand and needed to change that quick. We were referred to Bertera and AJ by our niece. AJ was really wonderful he listened to all of our needs and concerns and with in no time found us the best car to suit our needs and fit our family nicely. Everyone that we dealt with while there was wonderful and personable which made our experience buying our second ever dealership car worth the trip from Chicopee to Palmer. We are so excited to get our Chevy Impala. Thank you for the help and entertainment while we were there today.

    Does recommend this dealer

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  • It was a good experience
    April 21, 2017

    Dealt with Bob Canning, he was very patient and genuinely interested in making us happy. I was there with my daughter who also decided to buy a v...


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    Dealt with Bob Canning, he was very patient and genuinely interested in making us happy. I was there with my daughter who also decided to buy a vechicle that day also. We kept him busy for he better part of the day and both walked away happy

    Does recommend this dealer

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  • It was a good experience.
    April 20, 2017

    Zach was a great sales person . I don't have the best credit . But yet he helped me find exactly what I wanted .and made sure I got it .


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    Zach was a great sales person . I don't have the best credit . But yet he helped me find exactly what I wanted .and made sure I got it .

    Does recommend this dealer

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  • Awesome sales team and management.
    April 19, 2017

    I lover Bertera Chevrolet. The sales folks are super knowledgeable and very helpful. I live out of State and have been purchasing all of my vehicl...


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    I lover Bertera Chevrolet. The sales folks are super knowledgeable and very helpful. I live out of State and have been purchasing all of my vehicles from Bertera for over 15 years. I would highly recommend stopping by to check out their inventory and taking a test drive.

    Does recommend this dealer

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