New 877-289-3812 Dealer Website
Used 877-438-1941 Email Dealer
Service 866-906-2718

Thank you. Your email has been sent to the dealer.

Sales 9:00 AM - 9:00 PM
Service 6:00 AM - 7:00 PM
Mon 9:00 AM - 9:00 PM
Tue 9:00 AM - 9:00 PM
Wed 9:00 AM - 9:00 PM
Thu 9:00 AM - 9:00 PM
Fri 9:00 AM - 9:00 PM
Sat 9:00 AM - 6:00 PM
Sun 11:00 AM - 6:00 PM
Mon 6:00 AM - 7:00 PM
Tue 6:00 AM - 7:00 PM
Wed 6:00 AM - 7:00 PM
Thu 6:00 AM - 7:00 PM
Fri 6:00 AM - 7:00 PM
Sat 6:00 AM - 6:00 PM
Sun Closed
{{currentIndex + 1}} of 12 Video

Reviews

4.6
Average based on 47 reviews
  • 2016 tundra 1794

    i baught my tundra from them they were pretty straight forward upfront price on their website, nick the sales rep focused on my needs and did not ...


    Show Full Review

    i baught my tundra from them they were pretty straight forward upfront price on their website, nick the sales rep focused on my needs and did not try to steer me into different deals it was short and sweet deal and chris the sales manager was great did not try to upsell me any warranty I didn't want twice . had a great conversation with him.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Initial disappointment was made right!

    I originally submitted a review on August 4th which stated our disappointment with our buying process, including only being given one key for our ...


    Show Full Review

    I originally submitted a review on August 4th which stated our disappointment with our buying process, including only being given one key for our 2015 vehicle, miscommunication in the agreed APR and delivery of the car. Shortly after submitting the review, Diane, from customer service contacted us to make it right. She offered a get us a programmed key, and because we were traveling from an hour away, she offered to fill our gas tank and pay for our tolls. Thank you, Diane, for making it right. This was such a simple fix and I wish it would have been done at the time of sale/delivery instead of us needing to complain. We understand that surprises come up and mistakes are made, and when they do happen, we also greatly appreciate the effort to correct it. Your sales manager should take lessons from you on how to do customer service right! Overall, we are happy with the vehicle, happy with the price and now feel that we were fairly served.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Oh the surprises!

    We traveled over an hour to this dealership, from another state, to purchase a specific vehicle that we saw online. We had to wait 11 days for pic...


    Show Full Review

    We traveled over an hour to this dealership, from another state, to purchase a specific vehicle that we saw online. We had to wait 11 days for pick up, which we knew in advance and were fine with, but this gave everyone time to be sure that everything was in order prior to pick up. We did the preapproval through Toyota finance at the dealership because they were willing to give us the same rate as our primary credit union. We have another account with a second credit union, so after returning home we checked with their terms and APR. We found that they had a better rate, so we called the dealer and asked for them to match the rate or we would be going with our credit union. The salesman said that he checked with finance and matching our credit union's lower rate wouldn't be a problem. We scheduled our pick up date and the salesman told us that because the car needed to be registered in a different state that we would need to wait a few hours for them to take care of the registration. So the day of pick-up, we drove two cars--one was the trade-in that we needed to leave at the dealer and our other car, so my husband could go to work and I would wait for the new car to be registered. This means two cars driving an hour in each direction, plus tolls to get to the dealership. When we arrive, the salesman tells us that we are going to drive our trade-in back to our house and someone from the dealership would be driving our new car to our state DMV to register it and then deliver the car to our house and take the trade-in back. While this was a better plan because I didn't need to wait, we also would not have wasted gas and tolls to drive two cars to the dealer that morning. Next, we meet with the finance guy who tells us that they would be giving us the APR that was originally agreed to. We corrected him and said that we called last week to confirm that we could get the lower APR or we would be going with our other credit union. He said that no bank in the country would give such a low APR. We corrected him and said that we would be getting that APR from our credit union so obviously someone is giving that low of a rate. He verified our credit union's APR and told us that we are going to have to go with our credit union if we want that low of a rate. We said, we verified this percentage the salesman over the phone last week and had we known that you would not match it we would have secured a loan from our credit union before today, the day we are supposed to take home the car. He went to talk to his manager and said that they would give us $200 off the purchase price to show good faith. So we took the discount and I told my husband, that's fine we will refinance with our credit union in a few months. Then they handed over the keys to the car, there was only one key. This was not stated up front! When we asked about a second key they said that this was all that they were given. So you don't make a second key? We told them that we could not have a car with only one key. What happens if the car gets locked with the keys inside or the key gets lost? Plus, our family has multiple drivers who will share this vehicle. They said that the best they could do is cut a valet key for us. A $33k car and that's the best?! Glad that I paid for a vehicle with automatic doors/trunk that I'll never be able to use because I have a valet key! I asked how much it was to get a replacement key. $218. I'm sure that's with their profit. They could have at least offered to give me a key at their cost. We told the salesman that we wanted to speak to the manager. He disappeared for about 10 minutes and came back without a manager and gave us valet key that they suddenly FOUND. Are you sure my other key isn't back there somewhere too? I will not return to this dealership and if you decide to buy from them, I would get everything in writing in advance of the deal and be sure that things like keys are included in the price of the vehicle. This is not our

    Shopped for a used car
    Does not recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
Read All Reviews

Service & Repair

About Our Dealership

Dealer on Cars.com since April 2009

Balise Toyota Scion is a Western MA new and used car dealer in West Springfield, Massachusetts.

Every car is on sale every day at Balise Toyota. You don't have to wait for a special sale to get a great deal. We constantly compare our new and used cars to others in the region and continually adjust our prices to current market conditions, so you'll always get our lowest price up front, fast and easy.

"We provide quality cars and exceptional service at great prices."