Balise Toyota Hours
Balise Toyota is a Western MA new and used car dealer in West Springfield, Massachusetts.
Every car is on sale every day at Balise Toyota. We constantly compare our new and used cars to others in the region and continually adjust our prices to current market conditions, so you'll always get our lowest price up front, fast and easy.
"We provide quality cars and exceptional service at great prices."
Oil, Filter Change (Premium)
Oil, Filter Change
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I bought a new car from them a year ago and had a pleasant experience.This time we were looking for a used car for my son,and after we decided on the car,it... all went downhill!We went to the dealership thinking we were going down just to negotiate and they already had us set up to by the car.We asked about negotiating a price and were told there is no negotiating on the price.Then the finance person was somewhat rude during the buying process.That is until my son agreed to the extended warranty.Then he sweetened up!A couple weeks later my son decided he made a mistake So he went down to Balise to fill out the cancellation form and the next day was called and told it was the wrong form,so he’d have to come back.He went back down there again and was informed that the person he needed to talk to was not there.After that the deadline passed so he was stuck with it.It’s clear that he was given the run-around until after the deadline.These tactics are disgusting and a bad way to get repeat business.When my daughter is ready to buy next summer,we will no longer be going there!I was disgusted by the whole process and even though I had an o.k. experience,will not be going back!
From my inital contact with Wendy to my sales associate Sammy, was treated in a respectful and straight forward manner that i’ve historically failed... to associate with the car buying process. Got a great return on my trade and a below KBB price on my vehicle. Very efficient process that left me feeling that Balise valued my time
i baught my tundra from them they were pretty straight forward upfront price on their website, nick the sales rep focused on my needs and did not try to... steer me into different deals it was short and sweet deal and chris the sales manager was great did not try to upsell me any warranty I didn't want twice . had a great conversation with him.
Thank you for writing such a wonderful review about our team. We appreciate your feedback and look forward to working with you again soon!
Worst experience for service. The agents don’t know what they are talking about and are extremely rude. I was sent away for my tint being dark. After... 3 trips and multiple attempts to see a manager I was able to receive my sticker. The service manager tested the glass and it was 100% legal and he took care of me in the end. The agents refused to assist.
My time here has been great. Thank you Jared and joe for your amazing service and dedication. You made me feel welcomed and comfortable. I use to hate... dealers but I love Balise!
Good experience so far. Helpful with all questions asked responding quickly to both phone calls and email. Glad we went to them for our Yaris.
Interaction with everyone here has been first class. I am very happy. I am now the proud owner of a 18 Highlander. Thanks to everyone at Balise Toyota
The experience here has been incredible! As soon as I walked in the door I felt no pressure in making my decision. I have serviced here in the past and... thought I would purchase as well. The staff members are educated and professional I do recommend
Worked with marcus came in got a letter in the mail for a special deal was great to me and my family he helped us get into the car i wanted really quickly... and was able to work with me on my down payments best customer service i have had in a long time everyone is so nice and geniunen here i love it
I am extremely satisfied with Balise Toyota. The exceeded all my expectations. Helpful , knowledgeable and very respectful. They were a true pleasure... to do business with. They have my business for life. Highly recommend!