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Balise Toyota

(278 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:00pm 8:00am–5:30pm
Tuesday 9:00am–7:00pm 8:00am–5:30pm
Wednesday 9:00am–7:00pm 8:00am–5:30pm
Thursday 9:00am–7:00pm 8:00am–5:30pm
Friday 9:00am–6:00pm 8:00am–5:30pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
New (413) 240-2771 (413) 240-2771
Used (413) 240-2775 (413) 240-2775
Service (413) 240-2773 (413) 240-2773

Inventory

See all 520 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since April 2009.
Balise Toyota in Springfield Massachusetts provides Hassle-Free Car-Buying & Automotive Service Experiences to our Valued Customers.
To see our new and preowned inventories online or to book your next service appointment please visit us on our website at www.balisetoyota.com
A Proud Memebre of the Balise Auto Group

Service center

Phone number (413) 240-2773

Service hours

Monday
8:00am–5:30pm
Tuesday
8:00am–5:30pm
Wednesday
8:00am–5:30pm
Thursday
8:00am–5:30pm
Friday
8:00am–5:30pm
Saturday
8:00am–4:00pm
Sunday
Closed

Reviews

(278 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Unfortunately this dealership only sell to Massachusetts

Unfortunately this dealership only sell to Massachusetts and Connecticut. I find this very very Interesting 🤨

Unfortunately this dealership only sell to Massachusetts

Unfortunately this dealership only sell to Massachusetts and Connecticut. I find this very very Interesting 🤨

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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"Unique Pricing Strategy That Might Not Suit

"Unique Pricing Strategy That Might Not Suit Everyone" I recently visited the Dealership with the intention of purchasing a used car, armed with the readiness to pay in cash and the hope of negotiating a fair deal. The car I was interested in was appealing, but I was surprised by the dealership's pricing policy. When I inquired about negotiating the price, I was informed by the sales representative that their used car manager, Dan, only adjusts prices online and does not negotiate in person. This approach was confusing to me, especially as a cash buyer seeking a reasonable discount on the listed price. The sales representative mentioned instances where prices were significantly reduced online the day after customers walked away over minor price differences. Upon requesting to speak directly with Dan, it was reiterated that the dealership's policy is to not offer in-person discounts, a stance that was maintained even against hypothetical requests from close family members. Dan mentioned that this was part of a "new way of doing business" and that if a car doesn't sell within 25 days, the price would be progressively lowered online. While I respect the dealership's right to adopt the pricing strategy they see fit, this method may not align with the expectations of all customers, especially those looking to engage in traditional negotiation to finalize a purchase on the spot. After leaving the dealership, a quick search on platforms like Carvana and Carfax revealed many competitive options, which suggests that better deals may be available elsewhere for those willing to look. For potential customers, I recommend checking the dealership's online listings frequently if you're interested in their inventory. However, if you prefer a more traditional car buying experience with room for negotiation, it might be beneficial to consider other dealerships.

"Unique Pricing Strategy That Might Not Suit

"Unique Pricing Strategy That Might Not Suit Everyone" I recently visited the Dealership with the intention of purchasing a used car, armed with the readiness to pay in cash and the hope of negotiating a fair deal. The car I was interested in was appealing, but I was surprised by the dealership's pricing policy. When I inquired about negotiating the price, I was informed by the sales representative that their used car manager, Dan, only adjusts prices online and does not negotiate in person. This approach was confusing to me, especially as a cash buyer seeking a reasonable discount on the listed price. The sales representative mentioned instances where prices were significantly reduced online the day after customers walked away over minor price differences. Upon requesting to speak directly with Dan, it was reiterated that the dealership's policy is to not offer in-person discounts, a stance that was maintained even against hypothetical requests from close family members. Dan mentioned that this was part of a "new way of doing business" and that if a car doesn't sell within 25 days, the price would be progressively lowered online. While I respect the dealership's right to adopt the pricing strategy they see fit, this method may not align with the expectations of all customers, especially those looking to engage in traditional negotiation to finalize a purchase on the spot. After leaving the dealership, a quick search on platforms like Carvana and Carfax revealed many competitive options, which suggests that better deals may be available elsewhere for those willing to look. For potential customers, I recommend checking the dealership's online listings frequently if you're interested in their inventory. However, if you prefer a more traditional car buying experience with room for negotiation, it might be beneficial to consider other dealerships.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Our salesperson ( Mustafa) was professional,

Our salesperson ( Mustafa) was professional, knowledgeable and fair and patient. He really listened to what I wanted and did not try to convince me buy something I did not want. The delivery of my new car was very efficient. I got a great tutorial of all the features of my new car.

Our salesperson ( Mustafa) was professional,

Our salesperson ( Mustafa) was professional, knowledgeable and fair and patient. He really listened to what I wanted and did not try to convince me buy something I did not want. The delivery of my new car was very efficient. I got a great tutorial of all the features of my new car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Our salesperson ( Mustafa) was professional,

Our salesperson ( Mustafa) was professional, knowledgeable and fair and patient. He really listened to what I wanted and did not try to convince me buy something I did not want. The delivery of my new car was very efficient. I got a great tutorial of all the features of my new car.

Our salesperson ( Mustafa) was professional,

Our salesperson ( Mustafa) was professional, knowledgeable and fair and patient. He really listened to what I wanted and did not try to convince me buy something I did not want. The delivery of my new car was very efficient. I got a great tutorial of all the features of my new car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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They never responded to me about my inquiry.

They never responded to me about my inquiry. Would not recommend this dealership if they cant even answer an email.

They never responded to me about my inquiry.

They never responded to me about my inquiry. Would not recommend this dealership if they cant even answer an email.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
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0 stars, refuse to sell me a car because i am “out of

0 stars, refuse to sell me a car because i am “out of state” was told it’s a law, then was told it was just company policy, which one is it, i live one state over no logical reason why i can’t buy this car

0 stars, refuse to sell me a car because i am “out of

0 stars, refuse to sell me a car because i am “out of state” was told it’s a law, then was told it was just company policy, which one is it, i live one state over no logical reason why i can’t buy this car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Bought a new Camry.

Bought a new Camry. Our salesman, Labi was very knowledgeable and easy to work with. The entire staff I dealt with was courteous and professional. It was one of the easiest new car purchases I have done.

Bought a new Camry.

Bought a new Camry. Our salesman, Labi was very knowledgeable and easy to work with. The entire staff I dealt with was courteous and professional. It was one of the easiest new car purchases I have done.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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They refuse to sell me a car because I’m from another

They refuse to sell me a car because I’m from another state. I never heard of anything like that

They refuse to sell me a car because I’m from another

They refuse to sell me a car because I’m from another state. I never heard of anything like that

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.
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Amazing!!!

Purchased a new RAV4 XLE for my wife.Sam was a great salesman, very helpful, and very efficient. Carol showed my wife all the bell and whistles of our brand new RAV4 and couldn’t be more happier.

Amazing!!!

Purchased a new RAV4 XLE for my wife.Sam was a great salesman, very helpful, and very efficient. Carol showed my wife all the bell and whistles of our brand new RAV4 and couldn’t be more happier.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Good!!

Sam was a great salesman, very helpful, and very efficient. Carol showed me all the bell and whistles of our brand new Corolla and couldn’t be more happier.

Good!!

Sam was a great salesman, very helpful, and very efficient. Carol showed me all the bell and whistles of our brand new Corolla and couldn’t be more happier.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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