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Sales 9:00 AM - 8:00 PM
Service 7:30 AM - 5:30 PM
Mon 9:00 AM - 8:00 PM
Tue 9:00 AM - 8:00 PM
Wed 9:00 AM - 8:00 PM
Thu 9:00 AM - 8:00 PM
Fri 9:00 AM - 6:00 PM
Sat 9:00 AM - 6:00 PM
Sun Closed
Mon 7:30 AM - 5:30 PM
Tue 7:30 AM - 5:30 PM
Wed 7:30 AM - 5:30 PM
Thu 7:30 AM - 5:30 PM
Fri 7:30 AM - 5:30 PM
Sat 8:00 AM - 2:00 PM
Sun Closed
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Reviews

3.3
10 lifetime reviews.
  • poor service

    Since my friend bought his car from this dealership and he recommended me to go there when I wanted to buy a BMW , I decided to go there. There wa...


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    Since my friend bought his car from this dealership and he recommended me to go there when I wanted to buy a BMW , I decided to go there. There was no one greeting me at the showroom, when I went to the counter and asked for help, the employee seemed disinterested and get one of the sales rep to talk to me. The sales rep, Justin, also seemed disinterested making any deals as he was just sitting at the passenger seat and did not voluntarily tell me any special features of the cat during the test drive. There was also no hospitality, as he did not offer extra seats or beverages for us during the inquiry. The condescending attitude truly disgusts me and I decided to go elsewhere for a BMW.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • WORST customer service ever

    Drove 100 miles to test drive a 750li. I really liked the car so I wanted to make a deal. I asked the dealer to give me a trade in value for my ca...


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    Drove 100 miles to test drive a 750li. I really liked the car so I wanted to make a deal. I asked the dealer to give me a trade in value for my car. When I traded cars in the past, usually the dealer takes my keys and takes a closer look at the condition and options. Not this time. They didn't even look at my car. No wonder the value came in so low. When I disagreed with their evaluation I was told "You do this once every three years, I do it everyday I know what I'm talking about". The overall experience was very poor. I honestly felt like the manager was talking down to me. Its clear that customer service is not very important to him. He was also very kind to explain to my simple mind that they are a "for profit business", which is a very interesting sales approach to say the least.Lastly, You would think that after driving 100 miles to take a look at a 50k car, the sales person would at least offer you some water or coffee. Unfortunately, even that did not happen

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Best experience to date!

    I inquired about a car from Cars.com and within the day someone from this dealership contacted me. Bryce and I chatted over phone calls, emails, a...


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    I inquired about a car from Cars.com and within the day someone from this dealership contacted me. Bryce and I chatted over phone calls, emails, and text message. We were able to get all of the negotiating out of the way, appropriate paperwork done, and in full agreement before I even sniffed the door at the dealership. I was in and out of the place in less than 2 hours. When was the last time did someone ever buy a car from a dealer in that kind of time? Probably no one. Top notch service, eager to work out the best deal and completely comforting. No sneaky stuff there. Financing was a breeze. Nothing negative about these guys. Amazing experience. I will go back.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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Service & Repair

About Our Dealership

Dealer on Cars.com since August 2008

We are proud to provide the ultimate service to all of Massachusetts, including Springfield, Longmeadow, Hampden County, Hampshire County, Berkshire County, Franklin County, as well as Northern Hartford and Tolland Counties in Connecticut. We feature genuine BMW parts. You will get great service on your BMW car, truck, or SUV at BMW of West Springfield, Massachusetts. Only BMW factory trained technicians should work on your Ultimate Driving Machine. We look forward to you visiting Gengras BMW of West Springfield Massachusetts. Don't forget to check out our ultimate selection of BMW Certified vehicles today!

"A Gengras Dealership"