New 866-350-8258 Dealer Website
Used 877-250-2370 Email Dealer
Service 866-606-4926

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Sales Closed
Service Closed
Mon 9:00 AM - 8:00 PM
Tue 9:00 AM - 8:00 PM
Wed 9:00 AM - 8:00 PM
Thu 9:00 AM - 8:00 PM
Fri 9:00 AM - 6:00 PM
Sat 9:00 AM - 6:00 PM
Sun Closed
Mon 7:30 AM - 5:30 PM
Tue 7:30 AM - 5:30 PM
Wed 7:30 AM - 5:30 PM
Thu 7:30 AM - 5:30 PM
Fri 7:30 AM - 5:30 PM
Sat 8:00 AM - 2:00 PM
Sun Closed
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Reviews

4.5
Average based on 4 reviews
  • First class experience

    Everyone was very helpful and nice. Even though I did not buy a BMW, my wife and I felt as though we were treated as if we had purchased a very ex...

    Dealer Response

    Daniel, Thank you for taking the time to write a review about your recent experience with our dealership and Edwin. We greatly appreciate the fe...


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    Everyone was very helpful and nice. Even though I did not buy a BMW, my wife and I felt as though we were treated as if we had purchased a very expensive BMW by the treatment we received. Edwin took us on a test drive and really worked with us to get an even better price and to make sure we were happy with everything. He really made us feel good and secure with our purchase. I will definitely return and purchase another vehicle from them

    Shopped for a used car
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Daniel, Thank you for taking the time to write a review about your recent experience with our dealership and Edwin. We greatly appreciate the feedback and your business. Job Pimentel General Manager


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  • Thank you for responding promptly

    Thank you for responding to my previous comments regarding tightly packed cars and snow between cars. I did follow up and made an offer on the car...


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    Thank you for responding to my previous comments regarding tightly packed cars and snow between cars. I did follow up and made an offer on the car I was interested in and your folks responded promptly, courteously and with professionalism. I would consider buying a car from you in the future.

    Shopped for a new car
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • tightly packed in cars, residual snow between cars

    drove from Boston to Springfield to buy a particular car. In between the tightly packed cars was snow which made it very difficult to walk around ...

    Dealer Response

    Frank, I apologize about your recent experience at our dealership. We do our best to clear our lots in a timely manner after a storm. Our expec...


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    drove from Boston to Springfield to buy a particular car. In between the tightly packed cars was snow which made it very difficult to walk around cars without getting shoes wet and jacket dirty by rubbing against cars. The X3 I came to "buy" after talking with on the phone, had both wheels on passenger side damaged from what appears like a curb accident. Salesman said they would replace the wheels but I did not want to buy a car that was damaged. Given the challenge of walking around and looking for another X3 or an alternative due to snow and the lack of window stickers to show prices and other info, I drove back to Boston. It was late on a Sunday(3/22/2015) and all the cars were locked which made it difficult to sit in any of the other models. Otherwise I may have considered the X5 or one of the other X3's

    Shopped for a new car
    Does not recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Frank, I apologize about your recent experience at our dealership. We do our best to clear our lots in a timely manner after a storm. Our expectation is that every customer that walks through our doors has a friendly, informative, and efficient sales experience. I apologize we fell short on this. Unfortunately, we are only open the last Sunday of the month and do lock our vehicles on the lot for security reasons. Please feel free to reach out to me directly at 413-746-1722 or jpimentel@bmwwestspringfield.com if I could be of any assistance. Job Pimentel General Manager


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Service & Repair

About Our Dealership

Dealer on Cars.com since August 2008

We are proud to provide the ultimate service to all of Massachusetts, including Springfield, Longmeadow, Hampden County, Hampshire County, Berkshire County, Franklin County, as well as Northern Hartford and Tolland Counties in Connecticut. We feature genuine BMW parts. You will get great service on your BMW car, truck, or SUV at BMW of West Springfield, Massachusetts. Only BMW factory trained technicians should work on your Ultimate Driving Machine. We look forward to you visiting Gengras BMW of West Springfield Massachusetts. Don't forget to check out our ultimate selection of BMW Certified vehicles today!

"A Gengras Dealership"