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Reviews

Average Ratings

3.3
10 lifetime reviews.
  • poor service

    Since my friend bought his car from this dealership and he recommended me to go there when I wanted to buy a BMW , I decided to go there. There wa...


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    Since my friend bought his car from this dealership and he recommended me to go there when I wanted to buy a BMW , I decided to go there. There was no one greeting me at the showroom, when I went to the counter and asked for help, the employee seemed disinterested and get one of the sales rep to talk to me. The sales rep, Justin, also seemed disinterested making any deals as he was just sitting at the passenger seat and did not voluntarily tell me any special features of the cat during the test drive. There was also no hospitality, as he did not offer extra seats or beverages for us during the inquiry. The condescending attitude truly disgusts me and I decided to go elsewhere for a BMW.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • WORST customer service ever

    Drove 100 miles to test drive a 750li. I really liked the car so I wanted to make a deal. I asked the dealer to give me a trade in value for my ca...


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    Drove 100 miles to test drive a 750li. I really liked the car so I wanted to make a deal. I asked the dealer to give me a trade in value for my car. When I traded cars in the past, usually the dealer takes my keys and takes a closer look at the condition and options. Not this time. They didn't even look at my car. No wonder the value came in so low. When I disagreed with their evaluation I was told "You do this once every three years, I do it everyday I know what I'm talking about". The overall experience was very poor. I honestly felt like the manager was talking down to me. Its clear that customer service is not very important to him. He was also very kind to explain to my simple mind that they are a "for profit business", which is a very interesting sales approach to say the least.Lastly, You would think that after driving 100 miles to take a look at a 50k car, the sales person would at least offer you some water or coffee. Unfortunately, even that did not happen

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 2 found this review helpful. Did you?

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  • Best experience to date!

    I inquired about a car from Cars.com and within the day someone from this dealership contacted me. Bryce and I chatted over phone calls, emails, a...


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    I inquired about a car from Cars.com and within the day someone from this dealership contacted me. Bryce and I chatted over phone calls, emails, and text message. We were able to get all of the negotiating out of the way, appropriate paperwork done, and in full agreement before I even sniffed the door at the dealership. I was in and out of the place in less than 2 hours. When was the last time did someone ever buy a car from a dealer in that kind of time? Probably no one. Top notch service, eager to work out the best deal and completely comforting. No sneaky stuff there. Financing was a breeze. Nothing negative about these guys. Amazing experience. I will go back.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?

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  • Fantastic service that is consistently excellent

    Fantastic service. A dealer isn't just about the sales experience; it's also about how they keep you happy after the sale. I had an issue with m...


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    Fantastic service. A dealer isn't just about the sales experience; it's also about how they keep you happy after the sale. I had an issue with my 335i that was never before seen by myself (an automotive broker) or the service department. After changing plugs and coils (by myself and a master mechanic with whom I regularly work), the idle went to 6500 rpm. The team at Gengras methodically hunted down the issue. They kept me updated daily and provided a loaner while my car was being worked on. They were beyond friendly and always answered any questions or concerns I had. They went above and beyond for me and my car going so far as to talk directly to the engineering team at BMW in Germany so they could remote diagnose the issue. When I got my car back all the issues were corrected and it now drives like a new car. I have had hundreds of service appointments over my 30 years of car ownership and this service department is professional, friendly, easy to work with, and goes above and beyond consistently for even the slightest concern. I cannot recommend them any more highly. A huge thank you to my warrior service advisor Joshua M and my technician and miracle worker Alan. You have a customer for life.

    Does recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Walk Away

    I was shopping for a new car and I saw a left over 2016BWM 328i with a grate price listed on the West Springfield BMW website. I contacted their ...


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    I was shopping for a new car and I saw a left over 2016BWM 328i with a grate price listed on the West Springfield BMW website. I contacted their internet sales department and was almost immediately contacted by Nermina via voice mail and e--mail. The email stated the car I was looking at was available and asked if I wanted to see it. I called Her back the same day and said I would be in at around 6:00 PM. Nermina also told me to ask for Jerome, the sales manager and he would connect me with a sales associate. When I arrived at the dealership I saw the receptionist and ask for Jerome. With a puzzled look she said “Today is Jerome’s day off” and asked me what I wanted. I informed her I was there to look at a car. She said, I will get an associate. She directed me to the coffee and water station stating it would be a few minutes. After about 20 minutes I was getting impatient stating I could not understand as to why I arranged this time and there is no help. Chris the Pre-Owned Sales Manager came over to ask if he could help. Once again I explained I was not happy with waiting around. He went to see what he could find out in regard to the car, my appointment, etc. After a few minutes another sales person come over and asks for my name. A few more minute goes by and Chris comes back and stated the car listed on-line and in stock was not at the dealership. He told me he would need to contact Nermina and locate the car and would call me the next day. The next day, a Friday I receive a called, a voicemail from the general manager, asking me about my experience with the dealership. When I called him back, I left him a message with my number to call back. I have not heard from anyone at their dealership since. Based upon my experience I would not recommend going to this dealership, they may not have the vehicle and they defiantly do not care about customer service.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Exceptional customer service!! Bruce Piemonte!!!!!

    If your in the market for a BMW, I would highly recommend BMW of West Springfield. I came from Albany, NY and it was well worth the trip. The serv...


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    If your in the market for a BMW, I would highly recommend BMW of West Springfield. I came from Albany, NY and it was well worth the trip. The service from day one was exceptional, no sales pressure and very knowledgeable. Bryce Piemonte made this car purchase an enjoyable experience. Bruce went out of his way to meet me after business hours so I could pick up the car. Ask for Bryce when you visit this dealership and see first hand how he values customer relationships. I look forward to a long lasting relationship with Bryce and BMW of West Springfield. I also have to mention Bill who registered the car for me. Bill called me personally to confirm my registration request. Thanks Bill, your awesome! Thanks Bryce and BMW of West Springfield for the exceptional customer service!!!! Happy Holidays! Mark

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • First class experience

    Everyone was very helpful and nice. Even though I did not buy a BMW, my wife and I felt as though we were treated as if we had purchased a very ex...

    Dealer Response

    Daniel, Thank you for taking the time to write a review about your recent experience with our dealership and Edwin. We greatly appreciate the fe...


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    Everyone was very helpful and nice. Even though I did not buy a BMW, my wife and I felt as though we were treated as if we had purchased a very expensive BMW by the treatment we received. Edwin took us on a test drive and really worked with us to get an even better price and to make sure we were happy with everything. He really made us feel good and secure with our purchase. I will definitely return and purchase another vehicle from them

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Daniel, Thank you for taking the time to write a review about your recent experience with our dealership and Edwin. We greatly appreciate the feedback and your business. Job Pimentel General Manager


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  • Thank you for responding promptly

    Thank you for responding to my previous comments regarding tightly packed cars and snow between cars. I did follow up and made an offer on the car...


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    Thank you for responding to my previous comments regarding tightly packed cars and snow between cars. I did follow up and made an offer on the car I was interested in and your folks responded promptly, courteously and with professionalism. I would consider buying a car from you in the future.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • tightly packed in cars, residual snow between cars

    drove from Boston to Springfield to buy a particular car. In between the tightly packed cars was snow which made it very difficult to walk around ...

    Dealer Response

    Frank, I apologize about your recent experience at our dealership. We do our best to clear our lots in a timely manner after a storm. Our expec...


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    drove from Boston to Springfield to buy a particular car. In between the tightly packed cars was snow which made it very difficult to walk around cars without getting shoes wet and jacket dirty by rubbing against cars. The X3 I came to "buy" after talking with on the phone, had both wheels on passenger side damaged from what appears like a curb accident. Salesman said they would replace the wheels but I did not want to buy a car that was damaged. Given the challenge of walking around and looking for another X3 or an alternative due to snow and the lack of window stickers to show prices and other info, I drove back to Boston. It was late on a Sunday(3/22/2015) and all the cars were locked which made it difficult to sit in any of the other models. Otherwise I may have considered the X5 or one of the other X3's

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Frank, I apologize about your recent experience at our dealership. We do our best to clear our lots in a timely manner after a storm. Our expectation is that every customer that walks through our doors has a friendly, informative, and efficient sales experience. I apologize we fell short on this. Unfortunately, we are only open the last Sunday of the month and do lock our vehicles on the lot for security reasons. Please feel free to reach out to me directly at 413-746-1722 or jpimentel@bmwwestspringfield.com if I could be of any assistance. Job Pimentel General Manager


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  • Great team work ! Knowlegable ! clean facility!

    would highly recommend this dealership! when shopping for a car here I highly recommend Justin Isenburg for all your car needs. Knowledgable , fri...


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    would highly recommend this dealership! when shopping for a car here I highly recommend Justin Isenburg for all your car needs. Knowledgable , friendly , hardworking ! Outstanding service Thank You!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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