Reviews
Nicole Bourassa was amazing to work with.
Nicole Bourassa was amazing to work with. Professional and understanding. Looking forward to working with Nicole again for my next apts.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Branden, We’re thrilled to hear that Nicole provided professional and understanding service during your visit. Her dedication to exceptional customer care truly makes a difference. We appreciate your trust and look forward to welcoming you back for your next appointment!
Lia Toyotas service department is great , they keep you
Lia Toyotas service department is great , they keep you in the loop on your vehicle! They’re truthful on recommendations on your vehicle and no pressure to go ahead and accept those recommendations.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Israel, Thank you for sharing your experience! We're delighted our service department communicates well and gives honest, no-pressure recommendations. That's what we strive for at Lia Toyota. We appreciate your business!
Shane Jones Was very polite and helpful He explained
Shane Jones Was very polite and helpful He explained to us everything carefully and with very good patience answered all my questions He was very professional and very knowledgeable with the details on the service that my vehicle had He is a very smart person And I believe he has potential
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're thrilled Shane Jones was polite, helpful, and explained everything carefully with great patience. His professionalism, knowledge, and attention to detail is exactly what we value. Shane will be delighted to hear you recognize his potential. We appreciate you choosing Lia Toyota of Wilbraham!
The service was fine.
The service was fine. Could’ve done a little better job when they did the ceramic coating.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dfourni, We’re pleased to hear that your overall service experience was satisfactory, but we regret that the ceramic coating did not fully meet your expectations. Your comments are important to us, and we’ll be sure to share them with our detailing team to ensure continued improvement. We appreciate your honesty and the opportunity to serve you.
Just purchased my first Toyota from Lia.
Just purchased my first Toyota from Lia..Shawn Roberge was my sales consultant. Was very knowledgeable and answered all my questions and concerns! Helped with setting up the vehicle after purchase! Great service!! Thank you!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Gail, Thank you for your positive review! We are honored to have had the opportunity to work with you, and we are glad that Shawn provided you with 5-sar service. It is our pleasure to assist you in any way possible. We warmly congratulate you on your new Toyota- on behalf of the entire team!
My experience was the best, thanks to Mark Poirier and
My experience was the best, thanks to Mark Poirier and Richard Greenway. They both made it comfortable and pleasant.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your positive feedback on the service provided to you by Mark and Richard. We're delighted you found their support to be just what you needed to make everything seamless from start to finish. Congrats on the new pre-owned Toyota, and best wishes for happy travels ahead!
I was so pleased with the whole process.
I was so pleased with the whole process. I met with Mark Poirier who guided me through and helped me choose the best option for me. His knowledge was invaluable. Everyone at the dealership was accommodating and friendly. Richard was also helpful with all the paperwork. I can't say enough good things about this experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for your positive feedback on the service provided to you by Mark and Richard. We're delighted you found their support to be just what you needed to make everything seamless from start to finish. Congrats on the new pre-owned Toyota, and best wishes for happy travels ahead!
Very professional, excellent customer service!
Very professional, excellent customer service! Special shout out to Nicole Bourassa. Appreciate her explaining everything so I could make decisions about my service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, Kathryn! We're happy you enjoyed an accommodating and thorough visit with Nicole. It is always our pleasure to empower our customers to make informed decisions about their vehicles. Thanks for choosing Lia Toyota for the best service.
I felt known by my second visit.
I felt known by my second visit. Amy tak.. called me by name as I pulled in..so too did Shane. As a customer service myself that was valuable to me. She was pleasant and easy to talk with. Getting me rides to and from lia was a breeze. That was the best visit I have had since I bought that car..Amy you rock!!! Keep it up
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're really pleased Amy, Shane, and the Lia Toyota team continue to earn your confidence and trust with their diligence and support. Thank you for your positively glowing feedback, Charmaine!
Mike wroth was excellent to work with.
Mike wroth was excellent to work with. Even though they didn't have exact car I wanted on site Mike was able to get it there within a week and kept in constant contact with me. I also want to mention Amy in service she went above and beyond for my first interaction with them to get my inspection
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for giving us the highlights of your dealership experience with Mike! We're delighted he was dedicated to your complete satisfaction, and that Amy made your first inspection a breeze. Congrats on the new Toyota! Best wishes for pleasant travels, from the whole team at Lia Toyota.