Lia Toyota of Wilbraham

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Reviews

Average Ratings

4.4
41 lifetime reviews.
  • A Wonderful Experience

    I worked with Chris and Daniel and was pleased beyond words at the care they took of us. They kept us informed of the services they were doing on ...

    Dealer Response

    Thank you so much for choosing Lia Toyota Scion of Wilbraham. We appreciate your positive comments and look forward to assisting you with all of y...


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    I worked with Chris and Daniel and was pleased beyond words at the care they took of us. They kept us informed of the services they were doing on our car. Because of their service department when it comes time to look for a new car I will come here first.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you so much for choosing Lia Toyota Scion of Wilbraham. We appreciate your positive comments and look forward to assisting you with all of your vehicle needs in the future!


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  • 90,000 Mile Service

    Service here is consistently excellent. Courteous, knowledgeable and thorough. Joe King does a great job, good to know what needs to be done at t...


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    Service here is consistently excellent. Courteous, knowledgeable and thorough. Joe King does a great job, good to know what needs to be done at the time and what can wait to future appointments.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • 2017 Camry

    Tim Kent was excellent to deal with. Great price and service. Drove away very satisfied with new car.


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    Tim Kent was excellent to deal with. Great price and service. Drove away very satisfied with new car.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Excellent service

    This is the second time that I've had Joe king help me with a service/repaired my Toyota 4Runner. He has exceptional customer service skills which...


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    This is the second time that I've had Joe king help me with a service/repaired my Toyota 4Runner. He has exceptional customer service skills which include positive attitude, prompt service and following up with everything he promises. Its employees like Joe that has me going back to lia every time I need anything done including oil changes every other month.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Excellent service

    Thank you Cynthia Patrick from Lia Toyota of wilbraham for your great customer

    Dealer Response

    Thanks for the 5-star rating, Quintin! We're happy to hear that Cynthia was so helpful and attentive, and made sure you were well accommodated. We...


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    Thank you Cynthia Patrick from Lia Toyota of wilbraham for your great customer

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the 5-star rating, Quintin! We're happy to hear that Cynthia was so helpful and attentive, and made sure you were well accommodated. We appreciate your business and hope to work with you again in the future. Regards, Lia Toyota of Wilbraham


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  • Not impressed with managers.

    Manager didn't follow through with what they said they were going to do.

    Dealer Response

    I'd love to assist you, but I cannot identify you from this review. Please contact me directly so I can make it right or clear up any misunderstan...


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    Manager didn't follow through with what they said they were going to do.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    I'd love to assist you, but I cannot identify you from this review. Please contact me directly so I can make it right or clear up any misunderstandings:(413) 596-2000 ext 227. Thank you - Sara Holmes, General Manager


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  • Consistently great service!

    My service representative, Cynthia Patrick was terrific. Very friendly, thorough and efficient. She made the visit very easy and her customer ser...

    Dealer Response

    Thanks for the 5-star rating, Dianne! We're happy to hear that you had a pleasant experience with Cynthia, and that you were well accommodated thr...


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    My service representative, Cynthia Patrick was terrific. Very friendly, thorough and efficient. She made the visit very easy and her customer service skills are wonderful. Thank you!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the 5-star rating, Dianne! We're happy to hear that you had a pleasant experience with Cynthia, and that you were well accommodated throughout your service visit. We appreciate your business and hope to work with you again in the future. Regards, Lia Toyota of Wilbraham


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  • Service Department is Outstanding

    Service advisor Cynthia Patrick always makes your visit wonderful. Who likes to go in for service...no one! But she really goes above and beyond t...

    Dealer Response

    Thanks Sarah! We're happy to hear that Cynthia continues to make your service experience so pleasant, and makes sure that you're well accommodated...


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    Service advisor Cynthia Patrick always makes your visit wonderful. Who likes to go in for service...no one! But she really goes above and beyond to make sure all your needs are taken care of. She is an asset to the Lia Toyota of Wilbraham team. So far...I've been very happy with Lia Toyota! Keep up the great work.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thanks Sarah! We're happy to hear that Cynthia continues to make your service experience so pleasant, and makes sure that you're well accommodated while your car is worked on. We appreciate your business and look forward to working with you again in the future! Regards, Lia Toyota of Wilbraham


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  • Kent is a good men

    Tim Kent is awesome. He looks so nice. I bought Amy first car from him.

    Dealer Response

    Thanks Jiefu! We're pleased to hear that Tim was so helpful, and made sure that your car buying experience was a pleasant one. We appreciate your...


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    Tim Kent is awesome. He looks so nice. I bought Amy first car from him.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thanks Jiefu! We're pleased to hear that Tim was so helpful, and made sure that your car buying experience was a pleasant one. We appreciate your business and hope to work with you again in the future. Regards, Lia Toyota of Wilbraham


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  • Gr8 service

    Excellent service! Cynthia Patrick is an excellent associate

    Dealer Response

    Thanks for the 5-star rating, A! We're so glad you had a pleasant experience with Cynthia, and that you were well accommodated. We appreciate your...


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    Excellent service! Cynthia Patrick is an excellent associate

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the 5-star rating, A! We're so glad you had a pleasant experience with Cynthia, and that you were well accommodated. We appreciate your business and hope to work with you again in the future. Regards, Lia Toyota of Wilbraham


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