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I waited at Lia Toyota of Wilbraham for over 2 hours just to get an oil change... sad! Do not recommend this service shop to anyone.
We bought a new Toyota from out of state and the staff made it an easy, enjoyable experience. The staff was low key but thorough in their coverage of... the issues that needed to be covered.
I had a very satisfactory experience at Lia. My salesperson, Alec Godlew, provided a high level of professionalism with his knowledge of product, finance,... and his ability to create a relaxing atmosphere. He offered several purchase options and was willing to arrive early, stay late, and follow up. I would d finitely recommend Alec and Toyota. Bob Smith
Thanks for the great feedback, Bob! We're happy to hear that you had an excellent experience with Alec, and that he was so helpful and informative thr...oughout the car buying process. It's wonderful to know that you were well accommodated and felt confident with his assistance, and we hope to work with you again in the future. Regards, Lia Toyota of Wilbraham
Service here is consistently excellent. Courteous, knowledgeable and thorough. Joe King does a great job, good to know what needs to be done at the time... and what can wait to future appointments.
Thanks Russ! We're happy to hear that Joe continues to make sure that you have great service experiences, and that he has kept you well informed on yo...ur vehicle's service needs. We appreciate your business and look forward to working with you again in the future. Regards, Lia Toyota of Wilbraham
Tim Kent was excellent to deal with. Great price and service. Drove away very satisfied with new car.
Thanks for the 5-star rating, Jeff! We're happy to hear that Tim was so helpful and accommodating, and made sure you had a great car buying experience.... We appreciate your business and hope to work with you again in the future. Regards, Lia Toyota of Wilbraham
This is the second time that I've had Joe king help me with a service/repaired my Toyota 4Runner. He has exceptional customer service skills which include... positive attitude, prompt service and following up with everything he promises. Its employees like Joe that has me going back to lia every time I need anything done including oil changes every other month.
Thanks for the great feedback, Beth! We're happy to hear that you had another great service experience with Joe, and that he has made sure that your 4...Runner is kept in great shape. We're glad he makes you feel confident and at ease, and that you are well accommodated each time! We appreciate your business and look forward to working with you again in the future. Regards, Lia Toyota of Wilbraham
Thank you Cynthia Patrick from Lia Toyota of wilbraham for your great customer
Thanks for the 5-star rating, Quintin! We're happy to hear that Cynthia was so helpful and attentive, and made sure you were well accommodated. We app...reciate your business and hope to work with you again in the future. Regards, Lia Toyota of Wilbraham
Manager didn't follow through with what they said they were going to do.
I'd love to assist you, but I cannot identify you from this review. Please contact me directly so I can make it right or clear up any misunderstanding...s:(413) 596-2000 ext 227. Thank you - Sara Holmes, General Manager
My service representative, Cynthia Patrick was terrific. Very friendly, thorough and efficient. She made the visit very easy and her customer service... skills are wonderful. Thank you!
Thanks for the 5-star rating, Dianne! We're happy to hear that you had a pleasant experience with Cynthia, and that you were well accommodated through...out your service visit. We appreciate your business and hope to work with you again in the future. Regards, Lia Toyota of Wilbraham
Service advisor Cynthia Patrick always makes your visit wonderful. Who likes to go in for service...no one! But she really goes above and beyond to make... sure all your needs are taken care of. She is an asset to the Lia Toyota of Wilbraham team. So far...I've been very happy with Lia Toyota! Keep up the great work.
Thanks Sarah! We're happy to hear that Cynthia continues to make your service experience so pleasant, and makes sure that you're well accommodated whi...le your car is worked on. We appreciate your business and look forward to working with you again in the future! Regards, Lia Toyota of Wilbraham