Balise Chevrolet GMC

Had a 10am appointment. Waited for to have 4 new tires out on for 6 1/2 hours and they still had not been done. Didn't start to work on car until 2pm. Was given a rental car to go home at 4:30 as I wasn't going to wait any longer. Did not get car until the net morning.

6 hours ago Worst experience, if you get a call from Mike or an internet sales manager Matt. Hang up, total bait and switch. Wasted an entire day after a completely transparent phone call about what I was looking for only to have the deal increased by thousands of dollars once I was in the show room. Stay away from Mike and Matt. I’m sure I won’t hear from a manager there about this. They only seem to respond to the good reviews of people who weren’t burned by this dealership

I had a great experience buying from Balise. However, one experience from the service department has turned me away for good and has prompted me to write this review. I called the service department when the heater in my Dodge Ram 1500 wasn't working to determine if that component was covered in the extended warranty that I purchased at time of sale. The representative I spoke to on the phone inappropriately intensified the conversation. Basically, I called to ask if the "heater component" was covered in my warranty package. I kept being told that until Balise ran a diagnostic on my vehicle that they could not guarantee me whether or not my issue was covered. This makes sense, but I just wanted a ball park ie: is the heater component covered, not is the blender door actuator covered. After moving forward with that tense conversation I did schedule a diagnostic assessment to attempt to remedy my heater. Upon prompt arrival of my appointment time, the assistant manager asked me to "park my vehicle closer to the door next time", it snowed the day before and I speculate that he didn't want to get his feet wet. I was then asked, "why did you bring a Dodge to a Chevy dealer?". At face value common sense makes that seem like a viable question. On the other end, common sense tells me to bring my vehicle back to the place where I purchased the extended warranty after the sales manager told me that I could bring it back to Balise for more than just "routine maintenance". For obvious reasons this statement rubbed me the wrong way and felt rude. At 3:00 p.m. the same day they called and informed me they hadn't gotten to my vehicle and asked permission to keep it overnight where I obliged. The following day I called at 2:00pm to receive a status update. At that time I was informed that my vehicle "just went into the bay 20 minutes ago" and that no diagnosis had been found yet. So for almost 2 complete business days they haven't even diagnosed the issue (this doesn't include any potential repairs ie: parts and labor cost and time). I received a call approximately 2-hours later stating that the "code scanners", even the aftermarket ones, couldn't exactly pin-point my vehicles issue and that I needed to take it to a Dodge dealership. I went to go retrieve my vehicle and confronted the assistant manager. He was apologetic but also knew he was in the wrong. He did not charge me for a diagnostic fee which I am grateful for. I am writing this review so that other customers understand how Balise's service department ACTUALLY conducts business prior to them falling victim to this inappropriate and unprofessional level of customer service. Had I been told at the beginning, and in a courteous manner, that Balise probably will not be able to diagnose the exact issue and that it would suit me better to go to a Dodge dealer for technical reasons then I would have taken their advice and written a completely opposite review because they would have been upfront with me and then it would have shown that they were still willing to point me in the right direction ie: good customer service. Unfortunately, this is not the case.

I had a great experience buying from Balise. However, one experience from the service department has turned me away for good and has prompted me to write this review. I called the service department when the heater in my Dodge Ram 1500 wasn't working to determine if that component was covered in the extended warranty that I purchased at time of sale. The representative I spoke to on the phone inappropriately intensified the conversation. Basically, I called to ask if the "heater component" was covered in my warranty package. I kept being told that until Balise ran a diagnostic on my vehicle that they could not guarantee me whether or not my issue was covered. This makes sense, but I just wanted a ball park ie: is the heater component covered, not is the blender door actuator covered. After moving forward with that tense conversation I did schedule a diagnostic assessment to attempt to remedy my heater. Upon prompt arrival of my appointment time, the assistant manager asked me to "park my vehicle closer to the door next time", it snowed the day before and I speculate that he didn't want to get his feet wet. I was then asked, "why did you bring a Dodge to a Chevy dealer?". At face value common sense makes that seem like a viable question. On the other end, common sense tells me to bring my vehicle back to the place where I purchased the extended warranty after the sales manager told me that I could bring it back to Balise for more than just "routine maintenance". For obvious reasons this statement rubbed me the wrong way and felt rude. At 3:00 p.m. the same day they called and informed me they hadn't gotten to my vehicle and asked permission to keep it overnight where I obliged. The following day I called at 2:00pm to receive a status update. At that time I was informed that my vehicle "just went into the bay 20 minutes ago" and that no diagnosis had been found yet. So for almost 2 complete business days they haven't even diagnosed the issue (this doesn't include any potential repairs ie: parts and labor cost and time). I received a call approximately 2-hours later stating that the "code scanners", even the aftermarket ones, couldn't exactly pin-point my vehicles issue and that I needed to take it to a Dodge dealership. I went to go retrieve my vehicle and confronted the assistant manager. He was apologetic but also knew he was in the wrong. He did not charge me for a diagnostic fee which I am grateful for. I am writing this review so that other customers understand how Balise's service department ACTUALLY conducts business prior to them falling victim to this inappropriate and unprofessional level of customer service. Had I been told at the beginning, and in a courteous manner, that Balise probably will not be able to diagnose the exact issue and that it would suit me better to go to a Dodge dealer for technical reasons then I would have taken their advice and written a completely opposite review because they would have been upfront with me and then it would have shown that they were still willing to point me in the right direction ie: good customer service. Unfortunately, this is not the case.

My wife and I went in looking for a new Silverado. Balise had the vehicle in stock and the process was low pressure and Shaun was execellent.

I was looking for some more info about a car (exact mileage since it wasn't listed). The dealership responded to my question very quickly, that same day. But never actually answered my question. Instead they just kept asking when I could come in for a test, despite me asking the same question twice. I'll still keep this dealership in mind since I live close but I wish they would answer my specific question. I understand the job and selling cars but the individual could have answered my question and still try to set up a test drive appointment.

This is a highly recommendable dealership. Straight, no nonsense engagement with the customer and a fair deal on trade. Worth a visit if you are looking for a new or used vehicle.

Not good, Offered a discount before signing and it was not given at signing.

Service was excellent, everyone was professional and knowledgeable.

Class A all the way, they went the extra mile to handle my claim.