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Reviews

Average Ratings

4.8
Average based on 363 reviews.
  • Great Experience

    Jennifer was our salesperson who was always willing to go the extra mile to make us comfortable in making our decision on our new purchase. She wa...


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    Jennifer was our salesperson who was always willing to go the extra mile to make us comfortable in making our decision on our new purchase. She was very knowledgeable with the features of the vehicles. She took her own time to be available to us when we needed her. We liked working with her very much & would do so again. Having a registry service at the dealership was so convenient. Jennifer handled everything from start to finish with such ease.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Very poor sales experience

    I am posting this negative review of Colonial West Chevrolet after a very poor sales experience. My salesperson was Walter Lahood. After test dr...


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    I am posting this negative review of Colonial West Chevrolet after a very poor sales experience. My salesperson was Walter Lahood. After test driving two vehicles, we settled upon a Silverado pickup, after his suggestion. And after filling out a credit application, Walter came back with two different offers, I agreed to the second offer. Walter stated have we got a deal, I said yes and we shook hands. I asked Walter when I could take delivery of the truck and he stated let’s shoot for Monday. Made a small deposit to hold the truck. After Monday coming and going, I emailed Walter to check in and got no response. Four days later I emailed Walter again along with the General Manager and Sales Manager and finally received a call from Walter stating their working on it. Have not received any explanation. How can an auto dealer make a deal with you, then renege on it ? I have never seen this happen before in all my years of car buying. Colonial West Chevrolet didn’t stand behind this deal. Just didn’t care about making things right. And my deposit has yet to be returned. Unfortunately I was not give a copy of the purchase and sale agreement, and forgot to ask for one.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Great

    My experience at your dealership was fantastic. Everybody was extremely friendly and professional. Walter (my salesman) was the best. It was almos...


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    My experience at your dealership was fantastic. Everybody was extremely friendly and professional. Walter (my salesman) was the best. It was almost like being around a friend of mine as opposed to a salesman. It was a relaxing, yet productive experience. I love my new truck!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 2016 Chevy Silverado from Colonial

    Easy- no pressure- they didn't even ask for my phone number. Price determination took only a matter of minutes, Everyone was more than accommodat...


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    Easy- no pressure- they didn't even ask for my phone number. Price determination took only a matter of minutes, Everyone was more than accommodating. I shopped around for a couple of months and was toyed with. I walked into Colonial and told them the same things I had told the other dealers and they knew I was serious and the deal was done. All around a great experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Very pleased!

    My experience was a very good one. My salesman Caleb, listened to what I was looking for and almost immediately took me straight to the truck tha...


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    My experience was a very good one. My salesman Caleb, listened to what I was looking for and almost immediately took me straight to the truck that I purchased. Color, options and price that I was looking for. I love my new Silverado! The only complaint that I have was with the financing. When I was approved by my own credit union, it took entirely too long to get them the paperwork that they needed to complete the deal. I was ready to take delivery of the truck, and after several days of my CU not getting the paperwork, I decided to go ahead with the dealerships financing just to get into the truck. I intend to refinance through my credit union in my own by the end of the month. All in all the experience was great and I will certainly shop with Colonial West again. Overall the team did a great job and I am extremely happy with the purchase!!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Fantastic service

    Customer service was very personable, friendly, patient and informative. I would definitely recommend getting service done here. Very comfortable ...


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    Customer service was very personable, friendly, patient and informative. I would definitely recommend getting service done here. Very comfortable waiting area too.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great

    This is the second car I have bought from this dealership and I will be going back, if I ever need or want another.


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    This is the second car I have bought from this dealership and I will be going back, if I ever need or want another.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Mark of gardner

    100% satisfaction! Was in a situation with my older car,needed some help,and John,will and Jeff hit it out of the park! Bought 2 cars in one day.(...


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    100% satisfaction! Was in a situation with my older car,needed some help,and John,will and Jeff hit it out of the park! Bought 2 cars in one day.( for me and wifey.) would recommend colonial west chevy to anyone. Again, kudos to all the staff!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • service department

    Service professionals ARE professional. They informed me why I needed the service and the time I would have to wait for the work to be done. They ...


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    Service professionals ARE professional. They informed me why I needed the service and the time I would have to wait for the work to be done. They were right on with the waiting time. There were no surprises with the visit which is a great thing. Updated service waiting area is a plus.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Great knowledgeable sales experience

    I recently purchased a 2016 Equinox from Paul Smith @ Colonial. The whole buying experience was excellent. Paul was very knowledgeable about the v...


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    I recently purchased a 2016 Equinox from Paul Smith @ Colonial. The whole buying experience was excellent. Paul was very knowledgeable about the vehicle and very patient with our specific vehicle criteria. Price negotiation was quick and painless.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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