Herb Chambers BMW MINI of Boston

New 888-662-3029 Dealer Website
Used 888-478-2407 Email Dealer
Service 877-882-0613

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Reviews

Average Ratings

4.8
848 lifetime reviews. Includes reviews from DealerRater.com
  • Matthew Krappe- Professionalism Above and Beyond!!

    Been servicing my car here for 5 years, and can not imagine going somewhere else for service. Simple fact that Matthew Krappe is there present mak...

    Dealer Response

    Thank you, Simon. I'm so happy to read that your experiences with Matt have been such positive ones. One of our primary goals is to give each gues...


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    Been servicing my car here for 5 years, and can not imagine going somewhere else for service. Simple fact that Matthew Krappe is there present makes me feel very comfortable with all the services needed. Matt, the moment I see you behind the desk I know I'm in extra good hands. An absolute asset to the dealership. Your knowledge, professionalism, politeness, and desire to help others are the reason why I continue servicing my car with the BMW Herb Chambers. Sometimes the words don't do justice to how grateful I am to all you have done!!!!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you, Simon. I'm so happy to read that your experiences with Matt have been such positive ones. One of our primary goals is to give each guest a positive and professional experience, it sounds like Matt has done just that! We appreciate your continued business and we look forward to seeing you again. Best, Melissa Steffy, General Manager


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  • Great experience here!
    March 14, 2017

    David Lopez is very knowledgeable about MINIs as well as the process of leasing a car. He is kind and professional, and answered my questions cle...

    Herb Chambers MINI of Boston

    Thank you so much for the great feedback! We really appreciate your business and I'll be certain to share your compliments with David. Until we ha...


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    David Lopez is very knowledgeable about MINIs as well as the process of leasing a car. He is kind and professional, and answered my questions clearly, making my first time leasing a car a less stressful experience. Thank you, David

    Does recommend this dealer
    Herb Chambers MINI of Boston

    Thank you so much for the great feedback! We really appreciate your business and I'll be certain to share your compliments with David. Until we have the opportunity to work with you again, take care! Motor On! Melissa Steffy, General Manager


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  • Great Service

    Great service team and a very nice waiting area. It is definitely worth the 1 hour drive to get here.

    Dealer Response

    Thank you so much for your terrific feedback! Best, Melissa Steffy, General Manager


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    Great service team and a very nice waiting area. It is definitely worth the 1 hour drive to get here.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your terrific feedback! Best, Melissa Steffy, General Manager


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  • Ahmed is the best!
    March 10, 2017

    Ahmed is the best! We've been working with Ahmed for years and he is one of the reasons we keep coming back to BMW.

    Herb Chambers BMW of Boston

    Thank you! We appreciate your terrific feedback. Please let Ahmed or myself know if we can assist you in the future. Best, Melissa Steffy, General...


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    Ahmed is the best! We've been working with Ahmed for years and he is one of the reasons we keep coming back to BMW.

    Does recommend this dealer
    Herb Chambers BMW of Boston

    Thank you! We appreciate your terrific feedback. Please let Ahmed or myself know if we can assist you in the future. Best, Melissa Steffy, General Manager


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  • Excellent
    March 10, 2017

    Friendly atmosphere great customer service highly recommend for purchase of new or used vehicles Ahmed jabrane very attentive at what I was lookin...

    Herb Chambers BMW of Boston

    Many thanks, Janelle, for this terrific feedback! I'm delighted to learn that you enjoyed working with Ahmed. Please don't hesitate to reach out i...


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    Friendly atmosphere great customer service highly recommend for purchase of new or used vehicles Ahmed jabrane very attentive at what I was looking for and interested in buying love the experience and thank you again love my 535 m sport and I see you soon on my next purchase thanks I appreciate the business

    Does recommend this dealer
    Herb Chambers BMW of Boston

    Many thanks, Janelle, for this terrific feedback! I'm delighted to learn that you enjoyed working with Ahmed. Please don't hesitate to reach out if we can assist you in the future. Best, Melissa Steffy, General Manager


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  • Wouldn't go anywhere else!
    March 6, 2017

    David Lopez is a delight to work with. This is the 2nd time I have worked with David, and the third time I am leasing a MINI from Herb Chambers. D...

    Herb Chambers MINI of Boston

    Thank you for taking the time to share your experience with us online and post this wonderful review. We are so happy to know that David has provi...


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    David Lopez is a delight to work with. This is the 2nd time I have worked with David, and the third time I am leasing a MINI from Herb Chambers. David is really knowledgeable about *all MINIs*, kind (is there an adjective for better than kind?), and friendly. He is more than seamless, easy and fun to work with! Let's motor! Thank you for finding me my new MINI. In gratitude, Rosalia Milone.

    Does recommend this dealer
    Herb Chambers MINI of Boston

    Thank you for taking the time to share your experience with us online and post this wonderful review. We are so happy to know that David has provided you with such great service yet again! If you have any questions or concerns, please do not hesitate to reach out to any of our team. We are always happy to lend a helping hand! Motor On! Melissa Steffy, General Manager


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  • Great leasing experience
    March 5, 2017

    Extremely positive experience. Ahmed was knowledgeable about the cars and the leasing process but was not pushy and helped drive me towards the ri...

    Herb Chambers BMW of Boston

    Thank you, John, for sharing this great feedback. I'm so happy to know that Ahmed was able to assist you with your new BMW lease! Thank you for sh...


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    Extremely positive experience. Ahmed was knowledgeable about the cars and the leasing process but was not pushy and helped drive me towards the right decision. I recommend him without reservation and look forward to my next BMW in 3 years when my lease is up! :)

    Does recommend this dealer
    Herb Chambers BMW of Boston

    Thank you, John, for sharing this great feedback. I'm so happy to know that Ahmed was able to assist you with your new BMW lease! Thank you for sharing and we look forward to providing you with 5-Star service again in the future. Best, Melissa Steffy, General Manager


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  • Review of new car features
    March 2, 2017

    Chelsea was extremely knowledgeable, with an engaging and friendly manner. She answered all of my questions thoroughly, allowing as much time as ...

    Herb Chambers MINI of Boston

    Thank you so much for the great feedback! We really appreciate your business and I'll be certain to share your compliments with Chelsea. Until we ...


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    Chelsea was extremely knowledgeable, with an engaging and friendly manner. She answered all of my questions thoroughly, allowing as much time as needed for practice and follow-up. She ended our meeting with an open invitation for further contact as needed. Chelsea could not have been more helpful. - Thank you!

    Does recommend this dealer
    Herb Chambers MINI of Boston

    Thank you so much for the great feedback! We really appreciate your business and I'll be certain to share your compliments with Chelsea. Until we have the opportunity to work with you again, take care! Motor On! Melissa Steffy, General Manager


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  • Excellent service by the service department
    March 1, 2017

    Needed an immediate appointment at the BMW service center in Boston, and was greeted with prompt service on the same day. I received excellent ser...

    Herb Chambers BMW of Boston

    We really appreciate your kind words about your experience with Ahmed and Dan. I'm so glad to know they provided you with 5-Star service. Words li...


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    Needed an immediate appointment at the BMW service center in Boston, and was greeted with prompt service on the same day. I received excellent service through Ahmed in the Sales department and the service advisor, Dan Blash, who was able to diagnose the problem and get the car fixed within a few hours. He gave me a detailed description of what the problem was and the options to fix it. I would highly recommend this service center to everyone!

    Does recommend this dealer
    Came in for service or repair
    Herb Chambers BMW of Boston

    We really appreciate your kind words about your experience with Ahmed and Dan. I'm so glad to know they provided you with 5-Star service. Words like "excellent" are what we strive to provide all of our guests and I'm so happy to know that was reflected in your experience. Thank you for your business and please let us know if we can be of further assistance. Best, Melissa Steffy, General Manager


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  • Brian and Chelsea were both outstanding
    February 25, 2017

    Purchasing a Mini was easy and seamless with Brian. I already knew exactly what I wanted. Brian had the car waiting and the numbers ready to go. E...

    Herb Chambers MINI of Boston

    Thank you! I¿¿¿m so pleased to know that Chelsea and Brian proudly represented this dealership and provided you with such great service. Thank you...


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    Purchasing a Mini was easy and seamless with Brian. I already knew exactly what I wanted. Brian had the car waiting and the numbers ready to go. Every aspect of the purchasing process was enjoyable. He was very professional and kind and made the final decision very easy. From start to finish I had my Mini in 3 days. Chelsea ran through the car with me on delivery day. This was my second Mini, but she was so thorough and made sure I was aware of all the features. Nothing was left out and I drove away with no questions. She is extremely knowledgeable about the brand so I was confident in the information that was given. This was my 2nd experience with Herb Chambers Mini. I didn't think the 1st time could be beaten but Brian & Chelsea managed to do just that.

    Does recommend this dealer
    Herb Chambers MINI of Boston

    Thank you! I¿¿¿m so pleased to know that Chelsea and Brian proudly represented this dealership and provided you with such great service. Thank you for your continued business and we look forward to serving your automotive needs for many more years to come! Motor On! Melissa Steffy, General Manager


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