Reviews
Hyundai
I had a great experience. It was very professional. My salesman JEFF Allen was very attentive to my needs. He was able to answer all my questions.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the wonderful review! I'm so glad to know Jeff was able to provide you with such a positive buying experience. We always strive to make our customers feel as comfortable as possible, and it's great to hear we are succeeding! Please come back to see us again and enjoy your new Hyundai! Best, Devin Sullivan, General Manager
Terrible Customer Service
I called to schedule my car for service. An employee gave me a specific time. I arrived at the dealership and they informed me they could not keep my scheduled appointment. Rescheduled my appointment for my car to be detailed the next Saturday morning. They would not give me a time frame and claimed that today they did not have valet. They expected me to wait 8 hours at the dealership. They were very unpleasant and staff not properly trained. They are inconsiderate of their customers. General manager never on site and never responded to my complaint. They never even serviced my car.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you, Emad Boutros!
Best service I've ever had! Emad was so helpful! I couldn't have received better service! Love my new car! Thank you, all! Lisa I
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
First and foremost, thank you for taking the time to leave this feedback. We strive each and every day to provide our guests with professional, efficient and friendly service. Thank you so much for your business and we hope to have the opportunity to serve your automotive needs for many more years to come! All the best, Devin Sullivan, General Manager
Great
The process of buying a car is exhausting but I was able to find the perfect car with a great price. The help was exceptional and I didn't feel any pressure.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your recent experience with us! Stan is an asset to our team, and it is encouraging to hear he impressed you by delivering our trademark service. Thank you for your recommendation and we hope to serve your automotive needs for many more years to come! Best, Devin Sullivan, General Manager
Hyundai Lease
It was a good experience. Set everything up through email before every visiting dealer. Once I arrived everything was as described in email with no surprises.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your experience. Jeff is truly is a wonderful asset to our team. Thank you for your business and please don't hesitate to reach out if there's ever anything more that we may assist you with! Best, Devin Sullivan, General Manager
best experince ever
Again, Stan Otoo-Genesis was the best . The most professional, and was a pleasure to work with. I would recommend Stan and Herb Chambers auburn to everyone looking for a new car . we could not of had a better experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
What an outstanding review to read! It is great to know that Stan and Steve provided you with a welcoming shopping experience. Our primary concern is delivering flawless customer service and I’m happy to know that they provided you with exactly that. Thank you for your recommendation and we look forward to serving your automotive needs for many more years to come! Sincerely, Devin Sullivan, General Manager
Excellent Experience
After visiting several other Hyundai dealerships in the area and spending far more time than I would have liked to listening to canned sale pitches and banter, it was very refreshing to go into Herb Chambers Hyundai in Auburn and be able to purchase a car and make a deal that I was happy with in about an hour. The sales man and manager were both professional, direct, and to the point. I would definitely recommend this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Mende! I'm so glad that Paul was able to assist you with your Hyundai. He is such an asset to our team. If any questions arise about your new vehicle, feel free to reach out to us. We value your business and hope you enjoy your Hyundai for many years to come! Best, Devin Sullivan, General Manager
The best!
Our Salesman, Stan Otoo-Genesis, was the best car salesman, in all these years of buying vehicles, that my husband and I have ever encountered. He provided everything we asked for including the best purchase deal possible. He was very knowledgeable about the cars' features and explained everything to us thoroughly, demonstrated extra effort to help us maintain our intended budget, and clearly provided the terms of the transaction. Stan was friendly and someone I felt I could trust. I have already recommended him to several of my friends and I know that if I have any problems or questions, I can just call him for assistance or information. Way to go Hyundai - totally great experience from the salesman to the cars (the Tuscon and the Sonata) was wonderful!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Deb, so much for your feedback on your recent experience with Stan. We take pride in providing exceptional customer service and I'm so happy our team was able to do exactly that. Thank you for your comments and we hope you and your husband enjoy your new Hyundai! Best, Devin Sullivan, General Manager
no title
happy with my car so far what can I say Ilike it, it drives well looks great , good on gas handles well on the road.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for sharing this with us! We're so glad that you had such enjoyable visit with David. We appreciate your comments and the five star rating. Thank you again and we look forward to seeing you in the future. Best, Devin Sullivan, General Manager
Great purchase
Paul did a good job of answering all our questions and did a very good job getting the deal done. He was very helpful the day we picked up our new vehicle and made sure we had a good understanding of the functions of the Tucson. We would be happy to work with Paul again for a future purchase.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing this terrific feedback and for choosing Herb Chambers Hyundai for your purchase needs. It’s a pleasure to read that Paul was able to assist you. For all of our customers who walk through our doors, we want to demonstrate world class service and nothing less. We appreciate your business and look forward to the opportunity to serve your automotive needs for many more years to come. Best, Devin Sullivan, General Manager