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Reviews

Average Ratings

3.5
Average based on 15 reviews
  • Awesome Experience!

    Just purchased a new Q5 TDI from Michael Fleming. The whole experience was what I had hoped it would be, and then some. Michael listened to exactl...

    Dealer Response

    Thank you for your feedback and your business here at Audi Shrewsbury!


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    Just purchased a new Q5 TDI from Michael Fleming. The whole experience was what I had hoped it would be, and then some. Michael listened to exactly what I was looking for, gave me my options and ordered the perfect car for me. The car I wanted was very specific and I was willing to wait as my previous lease was still a few months from being over. Once the car arrived he quickly attended to every detail that we had discussed without me having to say a word (tints, accessories, etc). Two days later I came to pick the car up and it was beautiful! Michael had all the paperwork prepared ahead of time, so the buying process was painless. He even took extra time and got me a better rate than he originally quoted; talk about keeping the customer's best interest at heart! This is my first Audi, and the whole experience tells me this won't be my last! If your looking for a dealer that knows their cars, but more importantly knows customer service, I would seriously consider this dealership.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Thank you for your feedback and your business here at Audi Shrewsbury!


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  • Not happy with service estimates

    I brought my daughters 2009 A3 into Shrewsbury Audi to have a "fuel too lean" check engine code diagnosed. I was happy with the diagnosis, but the...


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    I brought my daughters 2009 A3 into Shrewsbury Audi to have a "fuel too lean" check engine code diagnosed. I was happy with the diagnosis, but the estimate for the repair was WAY over priced. The N80 (emissions purge value) needed to be replace. They quoted me $400 for the repair. The part is about $120, so that leave $280 in labor, or 2 hours of labor. I declined to have them do it. I'm pretty handy, so I did in myself in less than an hour! I'm not a professional mechanic.. Just a guy with simple tools.. Geez guys.. Where did that estimate come from??!!!??? The car also has an oil leak, so they cleaned off the oil and drove and let it run to try to see where the oil is coming from. The car has about 90k miles on it. They told me it was the oil pan and charged me $280. A bit high, but understandable.. They gave me an estimate of $620 to replace the oil pan.. Again, way over the time it will actually take.. There are 20 screws that are easily accessible, it will take me about an 90 mins to do myself. The cost of the oil pan is $180, plus a few bucks for the sealer.. You do that math... I do have to say, the parts department is the best anywhere... Extremely helpful!

    Came in for service or repair
    Does not recommend this dealer
    Did not make a purchase
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  • Great response and contacted immediately!

    Send me all the information on the vehicle requested and followed up promptly and suggested that the original information may have been caught in ...


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    Send me all the information on the vehicle requested and followed up promptly and suggested that the original information may have been caught in my spam folder. Most importantly they respected my privacy contacted me by via email as requested which was awesome.

    Shopped for a used car
    Does recommend this dealer
    Did not make a purchase
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  • Weird tactics, but service is OK

    I have had about 4 interactions with the people at this place. One was fantastic, the sales rep (FABIO!) was very laid back and there was ZERO pre...


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    I have had about 4 interactions with the people at this place. One was fantastic, the sales rep (FABIO!) was very laid back and there was ZERO pressure. He was fun and let me drive some cars on my own but didn't make a big deal when I needed to leave, which was great and made me comfortable enough to come back. Really cool dude. But the other times I went the other salesmen were very weird. I tried negotiating on 2 separate occasions for a very fair price, this was within 3 years from each other and the second time was recently, and both times we couldn't come up with a deal. Both times they told me they don't negotiate at all. The first time, they called me several times after the fact to tell me the car had a lower price if I was still interested. Nope, too late! The second car was lowered in price several times, very close to my initial asking price. Not interested anymore, and it's too bad because my dad was looking for a car as well but he is looking elsewhere now. Plus, very inaccurate listings for months at a time. There is what, maybe 100 cars on the website at a time? It's not difficult to keep track of these things. One salesman even told me they certified the car even though it was dirty under the hood and inside the car, and had dings and scratches everywhere. Please, you didn't even look at the car yet, why lie about it? My parents even went here ready to buy another car and they were ignored. They bought a new model at a different place the same day. I would go back to Fabio specifically because he seemed genuine, very nice and normal, but otherwise I wouldn't bother with this place if I had to deal with anyone else.The service is nice though, professional and honest.

    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Does not recommend this dealer
    Did not make a purchase
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  • Very Professional ; Highly recommended

    Worked with Tony Waters over at Audi Shrewsbury ... a true pro. Years of experience and great sense of humor. Dealership has a gorgeous showroom a...

    Dealer Response

    Audi Shrewsbury thanks you for your business!


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    Worked with Tony Waters over at Audi Shrewsbury ... a true pro. Years of experience and great sense of humor. Dealership has a gorgeous showroom as well. Highly recommended

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Audi Shrewsbury thanks you for your business!


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  • Great Dealership!

    People always go out of their way to write a review when they have a negative experience, but don't often take the time when they have a positive ...


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    People always go out of their way to write a review when they have a negative experience, but don't often take the time when they have a positive experience. I guess its because sometimes there's no complaints and nothing to fix. I have been buying Audi's from this dealership for years. My sales and service experience has always very positive. In fact, its been perfect. This dealership deserves the highest rating on cars.com (5-stars, A++ ) I hope more happy customers like me find this web site (like I did by accident) and write a solid review of their experiences. Thanks for being a great Dealership Audi Shrewsbury!

    Shopped for a new car
    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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  • Best Audi Dealership On The Planet!

    If you want a high-quality car purchase experience Audi Shrewsbury is among the best dealerships I have ever had the pleasure of doing business wi...


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    If you want a high-quality car purchase experience Audi Shrewsbury is among the best dealerships I have ever had the pleasure of doing business with. In fact I appreciate them so much for making my car purchase experience effortless and fun, I am a return customer. I have purchased two Audi's (A6 and TT) and I'm already planning my next one from Audi Shrewsbury. The Audi's speak for themselves as they are great cars. But what makes you love buying them even more is a professional sales and service staff, who understand their product and their customers needs. The Audi Shrewsbury staff took the time to greet me, let me browse, let me ask questions that in return received intelligent and informative responses. I got to meet the sales staff, the services staff, and management and take test drives at my own pace... with zero pressure, unlike you might get with some other dealerships. The credit in my opinion goes to the Sales staff. They represent Audi, and the Audi Shrewsbury dealership with impeccable performance and professionalism. The sign and drive transaction process was a breeze. Delivery of the car and its condition was perfect! Take a visit there... you wont be sorry. You'll be a happy new Audi owner for sure!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Bizarre interaction

    Bizarre interaction I will not blame this review on the gentleman I spoke with over the phone since he clearly has been trained to answer and sell...


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    Bizarre interaction I will not blame this review on the gentleman I spoke with over the phone since he clearly has been trained to answer and sell me on a car and their pricing structure ect.. So, I will leave his name out of this review.. I inquired about a Q5 they had for sale, which I then said I live a distance please let me know your pricing structure ect.. We talked certain numbers, as much as we could at least over the phone. I gave him all the information on my vehicle for trade in – he then told me he needed to call me back. Without even saying how much my trade in was, he replied I can’t do much since our cars our priced at what the market is ? (I also told him I wanted to be around 500 or so with car payment) He then said, I have you coming in with a car payment around 700 ?? What ? Number one .. You never even asked me what I had as a down payment ? You asked me what I owed on the vehicle but not what I have saved for a down payment ? Number two.. Never even told me what he would give me for my trade in ? ( I get he needs to see the car ) but at least give me a number .. If your trade in amount is way off that’s one thing but if your close to what I’m looking for that’s another .. Number 3 .. If you do the math – financing full price of the car 38K and my down payment, financing it for 60 months my payment is 525.00 ( at a standard used car rate ) Again, the man was very nice and even cracked some jokes to make me feel connected – I get it ! I’m in the business field/customer service . But really ?? Run some numbers , try to make a deal , and get me in to look at the vehicle , .. Needless to say, I’ve been interacting with a BMW dealership and their customer service is TOP NOTCH !!! And he at least ran numbers and is working with me ¿ So , x3 may be the way to go !

    Shopped for a used car
    Does not recommend this dealer
    Did not make a purchase
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  • Avoid - dishonest dealer

    The dealer, tried to talk me into a grossly unfair deal betting on my lack of knowledge of the market. He misled me about their inventory and pric...


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    The dealer, tried to talk me into a grossly unfair deal betting on my lack of knowledge of the market. He misled me about their inventory and pricing. I do not recommend this dealership for business. Avoid.

    Shopped for a used car
    Does not recommend this dealer
    Did not make a purchase
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  • Great Buying Experience

    We recently moved to Shrewsbury from Minnesota. From the moment we met our Audi Brand Specialist, Linh-Chi Nguyen, we knew we would find the Audi ...


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    We recently moved to Shrewsbury from Minnesota. From the moment we met our Audi Brand Specialist, Linh-Chi Nguyen, we knew we would find the Audi Q5 we were looking for. We explained our car buying requirements with an Audi A4 trade in. Linh-Chi had found 2 vehicles for us to choose from on our first followup meeting. Both Q5's met our needs in the price range we were considering and the trade in value of our Audi A4 was top dollar. Linh-Chi helped us through the rest of the process in a highly professional/caring manner as we were still dealing with the process of moving from Minnesota. The Audi Shrewsbury Facilities are Top Notch and supporting staff were friendly and courteous. I would highly recommend Linh-Chi as the go to person when considering an Audi for their next car! She was great and even followed up a few days after we received the vehicle to ensure we were doing well!

    Does recommend this dealer
    Did make a purchase
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