Herb Chambers Chrysler Dodge Jeep RAM and FIAT of Millbury

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Reviews

Average Ratings

4.0
269 lifetime reviews. Includes reviews from DealerRater.com
  • Great easy sales process, excellent staff

    I've bought a Jeep here previously and decided I wanted another - so I visited and test drove with Tom Sanderson. Explained I was still at least 4...

    Dealer Response

    Thank you for this terrific review. I'm so glad that you had such a pleasant experience with Tom and that everything came with such ease. All of u...


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    I've bought a Jeep here previously and decided I wanted another - so I visited and test drove with Tom Sanderson. Explained I was still at least 45-60 days away...he treated me as if I was attempting to purchase the vehicle that day and kept in contact but wasn't aggressive or pushy. Very knowledgeable and great with buying process; got me everything I needed in the vehicle and followed up after I took delivery to make sure everything was as I expected. I would definitely consider another jeep once my lease is up; the new Trailhawk is top notch and HC Milbury is the best place in New England to inquire and buy!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for this terrific review. I'm so glad that you had such a pleasant experience with Tom and that everything came with such ease. All of us here try our best to ensure our guests leave feeling satisfied and truly enjoy their experience. Thank you once again for your business and your great recommendation. Happy driving and we look forward to the opportunity to serve your automotive needs for many more years to come. Best, Doug Magliozzi General Manager


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  • Great people to deal with.
    April 23, 2017

    I frequently purchase automobiles and have a lot of experience in the event. In my recent purchase in Millbury, the entire experience was a pleas...

    Herb Chambers Chrysler Jeep Dodge RAM of Millbury

    Thank you, Joe, for taking the time to share your experience with Kyle. It¿¿¿s a pleasure to hear that Kyle was so helpful to you and that we prov...


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    I frequently purchase automobiles and have a lot of experience in the event. In my recent purchase in Millbury, the entire experience was a pleasure. Kyle LaPine was my sales person who was pleasant, professional, knowledgeable, customer friendly and made me feel comfortable that is was the right purchase. The overall impression that I got regarding the operation was positive because of all the employees. Joe Marchand

    Does recommend this dealer
    Herb Chambers Chrysler Jeep Dodge RAM of Millbury

    Thank you, Joe, for taking the time to share your experience with Kyle. It¿¿¿s a pleasure to hear that Kyle was so helpful to you and that we provided you with an overall great experience. We appreciate your business and look forward to the opportunity to serve your automotive needs for many more years to come. Best, Doug Magliozzi, General Manager


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  • Great sales team
    April 8, 2017

    I wanted to thank the sales team at Herb Chambers Chrysler, Jeep,Dodge Ram. I went in looking for a new Grand Cherokee. And my sales consultant Ro...

    Herb Chambers Chrysler Jeep Dodge RAM of Millbury

    Thank you for taking the time to share your experience with Rob and post this wonderful review. If you have any questions or concerns, please don'...


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    I wanted to thank the sales team at Herb Chambers Chrysler, Jeep,Dodge Ram. I went in looking for a new Grand Cherokee. And my sales consultant Rob was just fantastic, very knowledgeable and pleasant to deal with. We sat down and we went over what options and color I was looking for and he found me the perfect jeep. And then the sale mangers were also extremely helpful and pleasant. I left in my new Grand Cherokee the same day. Thank you again to Rob and the Sales mangers.

    Does recommend this dealer
    Herb Chambers Chrysler Jeep Dodge RAM of Millbury

    Thank you for taking the time to share your experience with Rob and post this wonderful review. If you have any questions or concerns, please don't hesitate to reach out as we are always happy to assist! Thank you again! Doug Maglioizzi, General Manager


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  • Great sales team

    I wanted to Thank my salesman Rob and the managers for such a great experience in purchasing my new Jeep Grand Cherokee. They were just awsome

    Dealer Response

    Thank you for taking the time to share your experience with Rob and post this wonderful review. If you have any questions or concerns, please don'...


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    I wanted to Thank my salesman Rob and the managers for such a great experience in purchasing my new Jeep Grand Cherokee. They were just awsome

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to share your experience with Rob and post this wonderful review. If you have any questions or concerns, please don't hesitate to reach out as we are always happy to assist! Thank you again! Doug Magliozzi, General Manager


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  • Arrogant service manager
    April 3, 2017

    I have been waiting for a response to my service complaint for months !! I was charged for a front end alignment when there was a hole in the fro...


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    I have been waiting for a response to my service complaint for months !! I was charged for a front end alignment when there was a hole in the front axel that You could put Your fist in !! They refused too work on my vehicle and sent me to Town fair Tire. All the nuts that were required to do alignment were rusted and stripped. How could they have aligned my front end ?? I am 77 years old and was told that I could no longer bring my vehicle too them for repair. The service manger said that the general manager was after him to stop working on older vehicles. Is this any way too treat a senior ?? I was treated very poor by the people at this dealership !!

    Does not recommend this dealer
    Came in for service or repair

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  • Excellent experience
    April 3, 2017

    I recently purchased my 2016 Jeep Renegade Trailhawk from this dealership. I walked in with a horrible situation - I was extremely upside down wit...

    Herb Chambers Chrysler Jeep Dodge RAM of Millbury

    Thank you! I will be sure to let Kyle know that you spoke highly of him. Thank you again for these kind comments and we look forward to your next ...


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    I recently purchased my 2016 Jeep Renegade Trailhawk from this dealership. I walked in with a horrible situation - I was extremely upside down with my current loan. Salesman Kyle was very helpful and up front with us, and helped us get into my dream car. I'd definitely recommend bringing your business here.

    Does recommend this dealer
    Herb Chambers Chrysler Jeep Dodge RAM of Millbury

    Thank you! I will be sure to let Kyle know that you spoke highly of him. Thank you again for these kind comments and we look forward to your next visit! Best, Doug Magliozzi, General Manager


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  • Horrible!
    March 4, 2017

    Horrible experience. I called and spoke with a sales manager named Kevin and told him I was interested in possibly 2 Vehicles he had in stock. I e...


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    Horrible experience. I called and spoke with a sales manager named Kevin and told him I was interested in possibly 2 Vehicles he had in stock. I explained to him clearly that I already went to Herb Chambers in Danvers and their trade in numbers where $5k off from what I received at 5 other dealers over the past few days. He pretty much assured me that he would be right at KBB trade in value. So I took the hour drive and was there for another one and a half hours before they came out with even a $1k offer lower than the Danvers location! Complete waste of time! HOW CAN AGREE WITH A CUSTOMER STATING THEIR OFFER WAS LOW AND THEN OFFER ME LESS!!!!!!!

    Does not recommend this dealer

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  • Scott, Pierre, and Brett were all wonderful to me

    I bought a beautiful fiat in Oct 2016 I had a problem with a tire due to my frequent long drives and they took care of it Immediately. Incredibly ...

    Dealer Response

    Thank you for your business and we hope to have the opportunity to work with you again! Best, Doug Magliozzi, General Manager


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    I bought a beautiful fiat in Oct 2016 I had a problem with a tire due to my frequent long drives and they took care of it Immediately. Incredibly helpful and responsive when I felt incredibly overwhelmed.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for your business and we hope to have the opportunity to work with you again! Best, Doug Magliozzi, General Manager


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  • Safety recall repair experience

    I brought my car in for a safety recall service and was most pleased with the level of service I received here. Not only did the service dept. pro...

    Dealer Response

    Thank you, Paul! It is always rewarding to receive great feedback like this and we really do appreciate you taking time out to review us. We value...


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    I brought my car in for a safety recall service and was most pleased with the level of service I received here. Not only did the service dept. provide me with a free loaner car while repairs were being done--they were able to finish repairs in a timely fashion. I would like to mention my service advisers Brett, Josh and service manager, Charles who were attentive to all my needs and dedicated to their jobs and good examples of efficient customer service. They are all an asset to this dealership!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you, Paul! It is always rewarding to receive great feedback like this and we really do appreciate you taking time out to review us. We value your business and we look forward to welcoming you back in the future. Best, Doug Magliozzi, General Manager


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  • Brand new 2016 Cherokee TH and visited service 8 visits
    January 21, 2017

    I purchased my new 2016 Jeep TrailHawk at the end of August, within the first month I noticed a high pitched sound coming from the rear of the car...


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    I purchased my new 2016 Jeep TrailHawk at the end of August, within the first month I noticed a high pitched sound coming from the rear of the car when it was in gear. Brought it back to the dealership I bought the car at since it was new and the dealership closer to my house would not service the car since I did not buy it there. Drove the hour to the dealership for an appointment, after waiting in the comfortable waiting area, was told the part had to be ordered. Came back two weeks later for the repair. Took a few hours. A month late, brought car in for 4WD need service light went on. I assumed it was related to the first service. Had to come back after part ordered, received a loaner car, returned 2 days later. Within a week the 4WD service light came back on. Dropped car off on a Friday, received a loaner car. When I picked my car up, my gas light was on. I found this annoying since I have driven numerous times over 50 miles to get to the service center on a band new car, and the 3 times I had a rent-a-car I had to put gas in them so why couldn't they replace the gas they used to check out the car. In addition, on the last visit, I requested to talk to the general manager who was not there so I settled on the Head Sales manager. After waiting over 10 minutes and being told it would be another 10 minutes before he would be available I walked out. Now the high picked noise from the rear is back. I don't want to make an appointment without speaking to someone first. I have tried talking to service and I have been disconnected a few time. When I do leave a message no one calls back. Don't think they want to deal with the lemon of a car they sold me. My advice is: ALWAY BY A CAR CLOSE TO HOME because my Jeep has given me nothing but problems and was not worth the money.

    Does not recommend this dealer
    Came in for service or repair

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