Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury

Always on top of their game. In and out in a timely manner. They keep me up to date on bulletins and recalls. The only thing that would make it better is if they would hire me to work in the Service department!!

Purchasing at this dealership was one of the best new car experiences! The team we worked with was exceptional! Nelly, Kevin, Natalie and Mike were very curtious and helpful with the whole situation. Even though it was a long ride for my wife and I from the Cape, I would definately return for a future purchase! Sincerely, Brian and Nichole Litchfield

This has been a long time coming. To be honest I don't even know where to begin. My wife and I were in the market for a new Jeep Grand Cherokee back in May; after test driving some used SRT's at a few other dealerships we discovered a 2016 "brand new" Night edition SRT at the Herb Chambers in Millbury and decided to make a trip out one evening to see it. The vehicle was listed at around $64k but didn't haver many pictures online. My wife and I arrived one night about an hour before closing time at the dealership; the Jeep we were interested in was inside the dealership building on the showcase floor and after seeing it in person I immediately fell in love. We did however discover that although the Jeep was listed as "brand new" there were nearly 5,000 miles on the vehicle. After opening the doors, sitting in the car, walking around for about 10-15 min no one had yet to come up and offer us any assistance. Finally a gentleman approached us and asked us the particulars. I figured the online price was around $64k and we'd start there and hopefully have a little bit of wiggle room; boy was I wrong. We sat down and the salesmen proceeded to ask me "what do you want to pay for this car". I was thrown off a bit by this question...I asked him what the lowest price they were willing to sell this car was...that's what "I wanted to pay". We also inquired as to why a "brand new" vehicle would have nearly 5,000 miles on it already; he told us that the GM drove it for a number of months from the dealership to his house and because it was never sold it's still considered "brand new". So he leaves to go and talk to his manager and after about 10 minutes he comes back and says they'll sell it to us for $71k!! My wife and I were SHOCKED...the salesmen could see it in our face. He then proceeds to ask me if we have a leased vehicle (which we did)...so he could "hook us up" and drop the price $1000; he then asked if I was in the military, because he could give us another discount which would get us to $69k plus taxes and fees. I TOLD him that the price advertised online was around $64k...he left again went and talked to his manager; when he returned he said $69k was the best that they could do. We then asked if he could go and get his manager so we could speak to him directly; he left and returned alone to tell us that his manager was TOO BUSY to speak with us. He then said that he didn't think we'd be able to get a deal done because our asking price was TOO FAR APART from what they were willing to sell the car for. So we left. Just to be clear; they didn't want to honor the online price; the vehicle was the past years model; the vehicle is listed as brand new but has nearly 5,000 miles on it; and the manager refuse to speak with us. This wasn't our first rodeo; we know how this works; we fully expected to receive a follow up email, call, text, or something from the salesmen trying to pursue the sale; what we got was NOTHING. Almost as if we had never spoken. A couple days later I received a couple emails from a couple of internet managers "Esra and Melonie" inquiring about my visit to this location. I was pretty blunt and told them how my experience was horrid. They were both extremely professional and I can't say enough about how they handled the situation; so much so that I decided to give it another chance. I TRULY was in LOVE with this Jeep...but at this point I felt like if I could get it for $64k on the nose I would buy it; it would've been a $900 discount from the price listed online but I deserved it. Against my wife's wishes; I dragged her along to go out and see this car again; again we were there for a little bit with no one approaching to help us. Finally a different salesmen approached and helped us out. This guy's name was David Lachina; and talk about a complete 180 from the last guy we dealt with. David Lachina was AWESOME! He walked us through every single bell and whistle that the vehicle had...he knew things about the car that my research didn't even tell me, and I honestly believe if I had met David that first night that we would've purchased that car that night. As David is helping us, the other salesmen from the other night passed by and didn't say anything. So now we are sitting down and discussing price; I tell David right from the beginning...the price online is $64,995 and we aren't paying more than that; we've been through a lot to get to this point and we were willing to make a deal that day if they'd sell it for $64k. David said he would go and talk to his manager and see what he could do. As David is walking over to speak with his manager we see the other salesmen walk over to David as well. So now David, David's manager, and the lazy salesmen from the first night are all talking for around 5-10 minutes. David returns and says that they won't go below the internet price because it's already a discounted price. At that point it was about principle...and once again...we'd been to numerous dealerships and knew how this worked, or so we thought. We fully expected to get a call saying they'd do the $64k just to get an OLD 2016 MODEL off their floor...NOT THE CASE. David did a FANTASTIC JOB with following up...he called us about an hour after we left saying he'd really appreciate our business and hopefully we could get this deal done. He then emailed us that night and the following morning with more information on the vehicle. At this point I almost felt like GOD was pushing me in a direction NOT to get this vehicle. I'm a strong believer in signs and there were enough in this transaction for Ray Charles to see. However, David had swayed me...and I wanted to give him my business; so I called up the dealership to schedule a test drive and get the paperwork started after I had driven the car. So I call the dealership and David was off...I spoke to a woman on the phone and told her I wanted to test drive the Black Jeep SRT later that day. The woman asked for my name and number, she then put me on hold for a couple minutes to set the appointment up. To my absolute surprise and disbelief; the woman takes me off hold and informs me THAT HER MANAGER SAID THEY DON'T DO TEST DRIVES ON JEEP SRTS. So apparently people routinely purchase $60,000+ cars at this dealership an AREN'T ALLOWED A TEST DRIVE THEM. Meanwhile, we had test driven literally 3 to 5 SRTs all over the state within that 2 week span. Call it divine intervention...call it spiritual awakening...call it whatever you like...THAT WAS THE LAST STRAW... My wife and I ended up purchasing an "ACTUAL" BRAND NEW 2017 Summit from Brigham-Gill the following week. They gave us an ACTUAL deal, ACTUAL great service, and believe it or not they let us ACTUALLY test drive the car before we bought it. I love Jeeps. My first car was a 2000 Jeep Grand Cherokee. 3 of my closest friends have Jeeps. After seeing my car, I now have a number of other friends interested in purchasing a Jeep within the next year or so...I will wholeheartedly tell them to AVOID this dealership like the plague.

Although I live across the street from a Jeep dealership, I chose to drive an hour to go to Millbury because of their exceptional service!

Made an appointment as I was waiting. Took an hour, which was reasonable. Always come here and as yet, have not had a problem, with service.

Quick and painless. Wait was very short. I was very happy with the service and the speed of the maintenance. I will recommend this service to anyone.

Went for an oil change/ routine maintenance and found there was a recall that was going to take 3 hrs. to do and was immediately offered a free rental for the day until the vehicle repair was complete. Awesome experience.

They had me in and out in no time at all. Very professional and courteous service. They even washed my truck before returning it to me. Outstanding Service!

The service department is very friendly and respectful toward their customers. They completed the work that needed to be done in a timely manner and covered it under their warranty. They were also able to give me a loaner vehicle so I could get to work. One improvement that could be made is keeping the customer updated on their vehicle. I had to call at the end of a business day to find out the repair that needed to be made on my vehicle after dropping it off in the morning. Other than that great service. Ken was great.

Ken Brackley, the service foreman at Herb-Chambers Jeep Chrysler, is the best Jeep mechanic in New England and the reason I drive from 125 miles away to have my two Jeeps taken care of there/