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Reviews

Average Ratings

4.7
85 lifetime reviews. Includes reviews of Long Subaru from DealerRater.com
  • Bought Two New Vehicles!!

    Excellent sales staff, thoroughly enjoyed my experience working with Lisa and Ray. They went the extra mile to get me in a new car within my price...


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    Excellent sales staff, thoroughly enjoyed my experience working with Lisa and Ray. They went the extra mile to get me in a new car within my price range. We bought two!! Fred

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Very professional
    May 23, 2017

    Lisa Courchaine was so accomodating and professional while we were making a very complicated decision. A new car is a very major purchase and she...


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    Lisa Courchaine was so accomodating and professional while we were making a very complicated decision. A new car is a very major purchase and she was very patient with us. Additionally, after our purchase, she spent nearly 2 hours making sure we were comfortable with all the new features of our Outback. This is the second car we have purchased with Long's and have dealt with many members of the sevice department also, most especially Charlie Rafferty and Mike. We have been very satisfied as witnessed by the purchase of a new car.

    Does recommend this dealer

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  • Pleasant, knowledgeable, and honest
    May 13, 2017

    The most pleasant car buying experience of my lifetime. Began with phone conversations with Lisa Courchaine by the time I arrived at the dealersh...


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    The most pleasant car buying experience of my lifetime. Began with phone conversations with Lisa Courchaine by the time I arrived at the dealership she had already just about closed the deal. Her knowledge of the product exceeded every other salesperson I had spoken with in my search. Her pleasant demeanor and ability to answer questions was exceptional. And Ray did a great job in the finance room, pointing out potential options but never seeming pushy about anything. Worth the drive from Worcester to deal with such professional people. I can't recommend Lisa and Long Subaru enough.

    Does recommend this dealer

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  • No hassle
    May 10, 2017

    This dealership was straight forward and gave me no hassle. They didn't pressure me at all to buy or add stuff onto my car.


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    This dealership was straight forward and gave me no hassle. They didn't pressure me at all to buy or add stuff onto my car.

    Does recommend this dealer

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  • Wonderful experience!
    May 9, 2017

    I purchased my car from Long Subaru a couple of years ago, which was a very easy, friendly experience. Recently, while parked, it was hit and bad...


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    I purchased my car from Long Subaru a couple of years ago, which was a very easy, friendly experience. Recently, while parked, it was hit and badly damaged. It was towed to a lot in Worcester. The next day, the Long Collision center had it towed to their shop. There was extensive damage and it took a couple of weeks to fix. I picked it up yesterday. It looks better than before it was hit! The whole process was seamless and completely taken care of by the Long Collision Center. Everyone was very friendly and nice and their work is guaranteed for life. I cannot recommend them highly enough!

    Does recommend this dealer
    Came in for service or repair

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  • Quality Sales and Service Team
    May 8, 2017

    My wife and I just bought our second Subaru from Josh Costa. The experience was phenomenal. Josh and the entire team at Long were low key and eas...


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    My wife and I just bought our second Subaru from Josh Costa. The experience was phenomenal. Josh and the entire team at Long were low key and easy to work with. We highly recommend Josh and/or any of the dealers at Long. Lisa Courtraine even took interest in our college graduating son who was moving to NYC as is her son. Steve Geer, the manager, made the wrap up of our purchase very quick and easy. Thanks Steve! When my younger son graduates in 2 years, we'll recommend Long Subaru.

    Does recommend this dealer

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  • I love my new Impreza!
    May 2, 2017

    I wonderful experience at Long! I love my new Impreza and everyone was friendly and helpful on my search for a new car. I highly recommend this d...


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    I wonderful experience at Long! I love my new Impreza and everyone was friendly and helpful on my search for a new car. I highly recommend this dealership!

    Does recommend this dealer

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  • New Crosstrek
    April 21, 2017

    Sales person Josh Costa was extremely helpful and patient as I test drove the Crosstrek and a Legacy and then the Crosstrek again :) Great experie...


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    Sales person Josh Costa was extremely helpful and patient as I test drove the Crosstrek and a Legacy and then the Crosstrek again :) Great experience all around!! Darlene

    Does recommend this dealer

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  • I bought my new Crosstrek at Long
    April 11, 2017

    I had an excellent experience at Long. I love the car and Josh is a pleasure to work with. I would highly recommend him and Long to anyone looking...


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    I had an excellent experience at Long. I love the car and Josh is a pleasure to work with. I would highly recommend him and Long to anyone looking for a car..

    Does recommend this dealer

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  • Great vehicles and salesman

    My experience with Long Subaru was a good one. I purchased a used Subaru Legacy, Dean was a great salesman and was honest and not pushing me for ...


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    My experience with Long Subaru was a good one. I purchased a used Subaru Legacy, Dean was a great salesman and was honest and not pushing me for a sale. He went above and beyond to make sure I received my vehicle when I expected it , I would definitely recommend and return to Long when I'm ready to make my next purchase

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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