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Reviews

Average Ratings

4.7
Average based on 17 reviews
  • Bought Two New Vehicles!!

    Excellent sales staff, thoroughly enjoyed my experience working with Lisa and Ray. They went the extra mile to get me in a new car within my price...


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    Excellent sales staff, thoroughly enjoyed my experience working with Lisa and Ray. They went the extra mile to get me in a new car within my price range. We bought two!! Fred

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • My third Outback from Long Subaru

    I purchased my first Subaru from another dealership, but once I met the people at Long I wouldn't go anywhere else. No high-pressure sales. Dean w...


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    I purchased my first Subaru from another dealership, but once I met the people at Long I wouldn't go anywhere else. No high-pressure sales. Dean was very helpful and patient while I was deciding on exactly which car and what features I wanted. Everyone who I have encountered, in both sales and the service department, is knowledgeable and committed to making the customers' experience positive. Facility is clean and comfortable. This is a first-class operation!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Great dealership - no pressure

    I recently purchased a new Subaru Forester from Long Subaru. They far exceeded my expectations. I had been dreading car shopping for months becaus...


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    I recently purchased a new Subaru Forester from Long Subaru. They far exceeded my expectations. I had been dreading car shopping for months because I just did not want to deal with the dealerships and salespeople. Long treated us respectfully throughout the entire process. Our salesman, Shawn, was excellent. There was no pressure even though they knew we would be looking at other cars before making a decision. He gave us a ton of information about the car and took us for a test drive then just asked that we keep our test drive in mind while looking at other cars. We returned later that day. The only Foresters they had were fully loaded but they were more than willing to contact another dealership and get me exactly what I wanted. In less than a week, I had my new vehicle. The purchase/pickup process definitely exceeded my expectations. We were in and out in about an hour and most of that was going over the vehicle. The finance guy wasn't too pushy with the add-on warranties and what-not. The vehicle pricing was fair. They offered a fair price on my trade-in, although I wasn't expecting too much on that anyway. I would absolutely recommend this dealership.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Easy buying experience

    Just bought our second Subaru from Long in Webster in November The first time, in 2011, was easy. This time was great. They offered a very fair pr...


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    Just bought our second Subaru from Long in Webster in November The first time, in 2011, was easy. This time was great. They offered a very fair price but, most importantly from the customer's viewpoint, they made the experience simple. The sales person, Josh, listened to what we wanted and came up with several options; we finally chose on a 2016 Outback. After picking the right car the buying process was a breeze. No unnecessary trips back and forth to the sales/finance manager, none of the silly haggling that we've experienced at other dealerships. Just a good, fair price the first time around, a price that was in line with our expectations. Josh and the others treated us with respect as a consumer, something we'd recommend that other dealerships follow.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Great experience

    I had only heard great things about Long Subaru and Josh Costa. So when I was in the market to purchase a vehicle, choosing a dealership/salesman ...


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    I had only heard great things about Long Subaru and Josh Costa. So when I was in the market to purchase a vehicle, choosing a dealership/salesman was an easy decision. They exceeded my expectations. Josh quickly located a vehicle with my desired options and delivered it in a timely fashion. He was thorough and made sure it was exactly what I wanted. I had a great overall experience!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Long Subaru Made Buying a Car Easy

    After shopping for a vehicle over the internet and at various other dealers I visited Long. Not crazy about the car buying system, I wasn't keen o...


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    After shopping for a vehicle over the internet and at various other dealers I visited Long. Not crazy about the car buying system, I wasn't keen on spending my time visiting sales people just trying to move what was on their lot. But prior to my visit to Long I received excellent communications from Ben Straight and was expecting good things. I was not disappointed. Long simply said what are you looking for and we can help you find the best fit for your car and budget. As it worked out, while we were talking through the models and options Ben said look out the window as we happen to have..... Well, that's the car I bought! The process was smooth and professional. I feel I was treated well and am valued as a customer. I recommend you contact Ben at Long Subaru and he will help you as he did me.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • First new vehicle purchase!

    I have owned Subarus all my life... I have also serviced my vehicles at Long Subaru for a few years. Naturally when I wanted to buy a brand new Su...


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    I have owned Subarus all my life... I have also serviced my vehicles at Long Subaru for a few years. Naturally when I wanted to buy a brand new Subaru Crosstrek, it was a no brainer to go here. When I walked in I was greeted by Josh Costa. He helped me sort out my needs and wants for my Crosstrek, so I could get the most car for my budget. Josh was very professional, knowledgeable, and never made me feel pressured. Highly suggest both Long Subaru and Josh Costa to be your salesman for your next purchase!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Great first time car buying experience!

    Your first time purchasing a new car can be nerve-wracking, especially if you are not as knowledgeable on cars or the word negotiating is not in y...


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    Your first time purchasing a new car can be nerve-wracking, especially if you are not as knowledgeable on cars or the word negotiating is not in your vocabulary. I had looked around online and knew that I wanted a Subaru and had been referred to Long Subaru by a friend and I would definitely recommend them to anyone! The thing I loved about this dealership was that I did not feel pressured. My sales person, Josh Costa, listened attentively to what I was looking for and was very helpful in guiding me to a model fit my needs and I got a great price without having to negotiate! Now after a few months of ownership of my new Impreza, Long's customer service continues to be tremendous. I receive emails notifying me when my car is due for scheduled maintenance and their system for booking service appointments online is fast and easy! Overall, my first new car purchase was great thanks to Long Subaru!

    Shopped for a new car
    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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  • Local and Personable Dealership

    I have bought 2 Subarus from this dealership and I wouldn't go to another Subaru. Competitive prices and great customer service. I worked with Jos...


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    I have bought 2 Subarus from this dealership and I wouldn't go to another Subaru. Competitive prices and great customer service. I worked with Josh Costa for my 2nd car, easy to deal with and went out of his way to get me the best deal and affordable payments. When it was time to pick up my new car, he came in during a snow storm and kept the new car in the garage and allowed me to pull my old one in to move things over out of the snow. I have since recommended others to this dealership.

    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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  • Great Experience!

    When we arrived at Long Subaru, we were very impressed with Josh Costa who was extremely professional and very knowledgeable. Because of our good ...


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    When we arrived at Long Subaru, we were very impressed with Josh Costa who was extremely professional and very knowledgeable. Because of our good experience, we have and will continue to recommend Long Subaru to our family and friends.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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