Herb Chambers Ford of Westborough

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Reviews

Average Ratings

4.1
305 lifetime reviews. Includes reviews of Herb Chambers Ford of Westborough from DealerRater.com
  • Buying experience the way it should be

    Recently my search for a 2016 Ford Fusion AWD was made seamless with the efforts of Eric Rafter, David Chaplin and all others involved within Herb...

    Dealer Response

    Thank you! We value your business and hope to serve your automotive needs for many years to come. Best, Tom Quirk, General Manager


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    Recently my search for a 2016 Ford Fusion AWD was made seamless with the efforts of Eric Rafter, David Chaplin and all others involved within Herb Chambers Ford in Westborough. My search started with all my vehicle specs put together and me sending out to approximately 8-10 dealership inquiries for best pricing. I received a majority of them back with less than attractive offers, except for one. Herb Chambers put the initial deal together that was both fair and exactly what in wanted from their stock inventory. Communication was great through the whole process even as i pulled out of the lot with the vehicle of my choice. This is the buying experience the way it should be without feeling taken advantage of. Wish I could afford to buy a second, but when it is time, i will go back expecting the same.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you! We value your business and hope to serve your automotive needs for many years to come. Best, Tom Quirk, General Manager


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  • Easy to work with

    Justin was very easy to work with and made for a smooth process. He was responding to me on his day off and was a very quick, efficient negotiati...

    Dealer Response

    Thank you! Your honest opinion can be an invaluable reference for others who are in the market, for this reason we really appreciate the time you ...


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    Justin was very easy to work with and made for a smooth process. He was responding to me on his day off and was a very quick, efficient negotiation. No hassles.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you! Your honest opinion can be an invaluable reference for others who are in the market, for this reason we really appreciate the time you took to share your experience. We value your business and we hope to see you again. Kind Regards, Don McEwen, General Manager


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  • No technician able to fix or diagnose transmission problems
    March 28, 2017

    There is no qualified Transmission Tech available at this dealership. I had a service scheduled in October 2016, waited for the day for 2 weeks, d...


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    There is no qualified Transmission Tech available at this dealership. I had a service scheduled in October 2016, waited for the day for 2 weeks, day before the service we suddenly concluded that there is nobody there to diagnose my problem with transmission.... and there is no point to bring the car in. Service Personnel is very friendly and helpful, no problems with that. Management needs to re-think their hiring/compensation strategy so that qualified techs would be willing to work for Ford.

    Does not recommend this dealer
    Came in for service or repair

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  • Awesome guys!

    These guys are awesome, they escorted me from the moment I stepped in till the moment I stepped out.

    Dealer Response

    Thank you! We appreciate your business and we hope to have the opportunity to assist you with your automotive needs again in the future. Best, Don...


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    These guys are awesome, they escorted me from the moment I stepped in till the moment I stepped out.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you! We appreciate your business and we hope to have the opportunity to assist you with your automotive needs again in the future. Best, Don McEwen, General Manager


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  • Top Notch!

    Just purchased our second new Ford from the team at Herb Chambers in Westborough. Just like last time, the experience was top notch. The sales t...

    Dealer Response

    Thank you so much, Dave! I'm so pleased to learn that your visit here was such a positive experience. We appreciate you recommending our dealershi...


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    Just purchased our second new Ford from the team at Herb Chambers in Westborough. Just like last time, the experience was top notch. The sales team that we worked with Amanda (online), George (salesman), and Josh (manager) were all tremendous to work with. This is the second new Ford we've purchased from George in a little over a year, and both have been very painless car buying experiences. George is exceptional and I give him my highest recommendation if you are in the market for a new Ford. They have proven themselves to me and my family to be THE place to purchase for us, and we will definitely continue giving them our business. Excellent place to buy a new Ford!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much, Dave! I'm so pleased to learn that your visit here was such a positive experience. We appreciate you recommending our dealership and we hope to see you again in the future! Best, Don McEwen, General Manager


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  • New Taurus

    Did my Internet Homework, Had been shopping used, Herb Chambers gave me an Instantaneous Internet offer that was hard to believe for a Bran...

    Dealer Response

    Thank you, Tony, for the kind words. We are truly lucky to have such wonderful people working here like Lorenzo. We are thankful for your business...


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    Did my Internet Homework, Had been shopping used, Herb Chambers gave me an Instantaneous Internet offer that was hard to believe for a Brand New 2016 Taurus in Stock Communicated with the internet staff , when I arrived from Wilmington(45 some odd miles) at the agreed upon time , The car was outside and ready to go. Walked in and the Internal Sales Staff ( Lorenzo) greeted me Professionally , and was ready to go for the quick Test ride. I had brought my pay stub, down Payment cash, and the printed Internet offer. All discussions were above Board , and seamless. Put the paperwork in , sales staff and I were there until 10 PM and never did I feel I was being rushed, all questions were answered quickly with no hesitation. Picked up the car 2 days later. The Dealer handled Everything. I'm a month into My new Taurus and enjoying every minute of the New Ride! Gas Mileage is above expectation with a Light Foot, Lorenzo has been available for all help and questions, I've had since the purchase was complete, I would buy there again, no question. Do your Homework and with the Ford Rebates , why buy used with a car already 2/3rds into the warranty. Great Deals to be had if you're paying attention

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you, Tony, for the kind words. We are truly lucky to have such wonderful people working here like Lorenzo. We are thankful for your business and we look forward to the opportunity to assist you with your automotive needs again in the future.


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  • All around positivity

    Had our desired vehicle narrowed down and was in contact with 4 dealerships. The entire sales team at Herb Chanbers was great to work with and sea...

    Dealer Response

    Thank you, Donny, so much for your feedback and recommendation. May you and your wife enjoy many safe and amazing miles this winter in your new Fo...


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    Had our desired vehicle narrowed down and was in contact with 4 dealerships. The entire sales team at Herb Chanbers was great to work with and seamless if I needed something and the particular sales agent I was dealing with wasn't around. We went with one of the new Explorers and my wife and I came in for a test drive with no hassles. Our trade in was looked at while we were out and the paperwork was relatively quick with no headache. The inventory here is great and facilities clean so I won't mind coming back for service in the future.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you, Donny, so much for your feedback and recommendation. May you and your wife enjoy many safe and amazing miles this winter in your new Ford. Best, Tom Quirk, General Manager


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  • All around positivity

    Had our desired vehicle narrowed down and was in contact with 4 dealerships. The entire sales team at Herb Chanbers was great to work with and sea...


    Show Full Review

    Had our desired vehicle narrowed down and was in contact with 4 dealerships. The entire sales team at Herb Chanbers was great to work with and seamless if I needed something and the particular sales agent I was dealing with wasn't around. We went with one of the new Explorers and my wife and I came in for a test drive with no hassles. Our trade in was looked at while we were out and the paperwork was relatively quick with no headache. The inventory here is great and facilities clean so I won't mind coming back for service in the future.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Mike Mangrum Ford of Westborough!!!
    January 14, 2017

    I just completed our FIFTH purchase from Mike Mangrum of Herb Chambers Ford of Westborough. My wife and I have worked with Mike on three vehicles...

    Herb Chambers Ford of Westborough

    Thank you for posting such an awesome positive review! I appreciate you taking the time to share your experience with Mike here at Herb Chambers F...


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    I just completed our FIFTH purchase from Mike Mangrum of Herb Chambers Ford of Westborough. My wife and I have worked with Mike on three vehicles for myself and two for my wife in the past twelve years. This fact speaks to both confidence and longevity. Integrity is not a word often associated with a used car salesman in these times. However, integrity does not due Mike sufficient justice. Each time we needed to find another vehicle we never contemplated looking for a new salesman. The Herb Chambers experience speaks for itself. Having the assistance of a man like Mike Mangrum modifies that experience. I have been completely satisfied with each upgrade my wife and I have made. If not for the informed assistance from Mike I would never feel comfortable putting my own reputation on display for all to read. Michael Mangrum has become a trusted friend as well as a reliable resource.

    Does recommend this dealer
    Herb Chambers Ford of Westborough

    Thank you for posting such an awesome positive review! I appreciate you taking the time to share your experience with Mike here at Herb Chambers Ford of Westborough. I'll be sure to pass on your kind sentiments. Thank you for your business and we look forward to serving your automotive needs for many more years to come! Sincerely, Tom Quirk, General Manager


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  • Purchased a used vehicle
    January 14, 2017

    I recently bought a used car from Herb Chambers Ford of Westborough and it was an extremely pleasant experience. With the help of Paul, Edgar and ...

    Herb Chambers Ford of Westborough

    Thank you, Mike! A terrific guest experience is what we aim for each and every time and Mike, Paul and Edgar are truly a testament to that. I'll b...


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    I recently bought a used car from Herb Chambers Ford of Westborough and it was an extremely pleasant experience. With the help of Paul, Edgar and Mike the sale went smoothly and the trip, a 4 hour drive from NY, was well worth taking. As we spent several hours going through paperwork, test drive, etc. we were treated as family throughout the whole process. I recommend this dealership to anyone who's looking for a new or used car and will guarantee your experience will be a good one.

    Does recommend this dealer
    Herb Chambers Ford of Westborough

    Thank you, Mike! A terrific guest experience is what we aim for each and every time and Mike, Paul and Edgar are truly a testament to that. I'll be sure to pass on your kind sentiments. Thank you for your business and we look forward to serving your automotive needs for many more years to come! Sincerely, Tom Quirk, General Manager


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