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Herb Chambers Ford of Westborough

(1,335 reviews)
Sales hours: 11:00am to 5:00pm
Service hours:
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Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 7:30am–4:00pm
Sunday 11:00am–5:00pm Closed
2025 consumer dealer award
View 4 awards
2025 consumer dealer award 2024 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award

Reviews

(1,335 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Herb Chambers Ford of Westborough from DealerRater.

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Brandon was great - empathic customer service.

Brandon was great - empathic customer service. Great attitude and extremely helpful. This was my first time coming to Chambers Ford and it was a really positive experience.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're glad Brandon provided such helpful service! Thank you for choosing Herb Chambers Ford of Westborough. We look forward to your next visit!

Easy to work with and had a great experience with Luke as

Easy to work with and had a great experience with Luke as my salesman. Highly recommend this dealership.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for recommending Luke and the team at Herb Chambers Ford of Westborough, Olivia! We are grateful for your support and we hope to see you again soon!

Brandon was very professional.

Brandon was very professional. He explained the process and asked if Herb Chambers could complete the recall. The entire process was 1 1/2 hours. He even cashed me out.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Martin, thank you for choosing Herb Chambers Ford of Westborough and sharing your experience working with Brandon! We appreciate your business and feedback. See you next time!

Brandon was amazing.

Brandon was amazing. He was very professional, He also helped me put the soft top windows back on my Bronco.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We’re happy to hear Brandon provided such a helpful experience! Thank you for choosing Herb Chambers Ford of Westborough and for sharing your feedback. See you next time!

Excellent service department good work and good prices

Excellent service department good work and good prices been going there for some time will be again

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thanks for the stellar review! Looking forward to your next visit! - Herb Chambers Ford of Westborough

Always a good experience.

Always a good experience. Courteous and communicative, very knowledgeable. Best Ford service around. Highly recommend.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your recommendation and praise of our team! We hope to see you again at Herb Chambers Ford of Westborough! Safe travels ahead!

Very pleasant experience from start to finish :)

Very pleasant experience from start to finish :) Diagnosed quickly and repaired way faster then expected. This was my daughter's car at college and I live out of state. Luke was compassionate and understanding of the entire situation. Very thankful :)

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for trusting us with your daughter's car! We’re so grateful to hear Luke made the experience seamless and reassuring. We’re always here to help at Herb Chambers Ford of Westborough!

My experience with Miguel Silva & his team was fantastic.

My experience with Miguel Silva & his team was fantastic. It was a first class experience from start to finish.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Herb Chambers Ford of Westborough, and for sharing your experience with Miguel and the team! We look forward to seeing you next time. Safe travels ahead!

I had a great experience at Westborough Ford.

I had a great experience at Westborough Ford. The service was great and I would recommend them highly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for recommending Herb Chambers Ford of Westborough! We appreciate your support and look forward to seeing you next time! Safe travels!

I never shop anywhere for new cars or trucks other than

I never shop anywhere for new cars or trucks other than the Herb Chambers organizations. The Herb Chambers Ford in Westborough MA is well managed, great Staff in both Sales and Service. No xx - just honesty and great support.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your trust in our team at Herb Chambers Ford of Westborough! We're happy to hear you always have excellent experiences with our sales and service teams. Safe travels ahead!