Herb Chambers Ford of Westborough

4.7
(831 reviews)
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 7:30am–4:00pm
Sunday 11:00am–5:00pm Closed
(877) 326-3668 (877) 326-3668

Reviews

4.7
(831 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews from DealerRater

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5.0

We were looking for a second car. Paul was awesome. He...

We were looking for a second car. Paul was awesome. He helped us get a fantastic new explorer in 2019. That is why we returned to Herb Chambers. Always ask many questions and based on the answers he is able to suggest great vehicles. Once again we found a great used Ford Edge!!

Dealer response

This review makes our day! Thank you so much for taking the time to leave us your positive feedback! - Herb Chambers Ford of Westborough

5.0

Great service that’s why I keep returning thank y’all for...

Great service that’s why I keep returning thank y’all for the great work and you do not wait a long time if you choose to

Consumer response

Great service and very efficient

Dealer response

This review means more to our team than you know! Thank you for being a loyal customer! - Herb Chambers Ford of Westborough

Consumer response

My pleasure

5.0

Always the greatest service. Everyone in service is just...

Always the greatest service. Everyone in service is just the best....bought my car there and will always let their trained mechanics take care of my car...

Dealer response

Wow! Thanks so much, Dee! We could ask for a better review of Herb Chambers Ford of Westborough. Take care!

Consumer response

Your very welcome and deserving of it. You are the best. Will never take my car to another mechanic. Herb Chamber's mechanics know what their doing.

5.0

my name is craig. I had the pleasure to work with Jay...

my name is craig. I had the pleasure to work with Jay Gonzales. the whole deal took less than 2 days from when i took my test drive in a 2018 f350. I know what i wanted and we pretty much did the deal right in the truck. jay knew i needed the truck to go on vacation and was leaving in 3 days between jay the finance person and the pre owned vehicle manager they got me in and out just like i needed. jay even took care of getting my vehicle registered. have to say this was the best experience i ever had buying a vehicle to date.

Dealer response

Thanks so much, Craig! We're happy Jay made this a five-star purchase for you! We hope you love your new ride and appreciate you choosing Herb Chambers Ford of Westborough! Come back to see us again soon!

5.0

They did an awesome job replacing my drivers side mirror....

They did an awesome job replacing my drivers side mirror. The service was quick and reasonable in price. I highly recommend this dealer, and I will be bringing my car there for service in the future.

Dealer response

We are so happy to hear that you had a great time at Herb Chambers Ford of Westborough! We're proud to have earned your business.

5.0

I Worked with Jay, Jason, and Casey. Each one in turn...

I Worked with Jay, Jason, and Casey. Each one in turn dealt with me fairly and honestly. I was very happy with the trade-in value I received and the purchase price of my new vehicle - an F-150 Limited. Couldn’t be happier with the outcome.

Dealer response

We love to hear it! Thank you for leaving us your five-star review and feedback! We know Jay, Jason, and Casey will be glad to get this wonderful feedback! We hope you enjoy many great memories behind the wheel of your new F-150 Limited! - Herb Chambers Ford of Westborough

5.0

Great service not pressure took the gone to find us the...

Great service not pressure took the gone to find us the right car

Dealer response

Thank you for choosing Herb Chambers Ford of Westborough, we appreciate your positive feedback!

4.5

Great customer service! Paul was excellent to work with!...

Great customer service! Paul was excellent to work with! Corey was, as well! Very pleased.

Dealer response

Thank you for the excellent feedback on Paul, Corey, and the Herb Chambers Ford of Westborough team. We'll see you next time!

5.0

Outstanding service! We are so grateful to Herb Chambers...

Outstanding service! We are so grateful to Herb Chambers Ford, and especially Tony Derenthal.

Dealer response

We are so happy our Herb Chambers Ford of Westborough team earned your five stars. Thanks Mary!

Consumer response

Tony Derrenthal, who was our recent Advisor provided more than five star service as a true professional offering unusually outstanding service, care and expertise. In-spite of it being the busiest week of the year, with I am sure many other customers he had to deal with simultaneously, Tony still took the time to get back to us by phone in a responsive manner. He was also very communicative sharing what the realistic expectations would be but also how he would still strive to meet our requests in a timely manner. He asked really good questions about how we were doing on our end, restated what he heard to signal he was really listening, and was just very kind and caring through out. He was amazing. He at the same time spoke highly of his employer and colleagues when other Advisors we have had for other companies would often bash their fellow employees to try to win favor with us. This guy has integrity and is a real quality human being all the way! Bravo for Tony Derenthal! Regards, Mark J. Sullivan, Ph.D. C: 201.290.5317

5.0

My experience at Herb Chambers Ford of westborough was a...

My experience at Herb Chambers Ford of westborough was a 10/10. Jay Gonzalez went above and beyond to help me and my father out. Not just Jay but everyone was extremely kind and helpful at Herb Chambers Ford. Thank you again!

Dealer response

Thank you for this five-star review and rating! We're so happy to hear Jay and our team provided such awesome care to you during your visit! We hope you love your new ride and come back to see us again soon! - Herb Chambers Ford of Westborough