Herb Chambers Ford of Westborough

4.7
(855 reviews)
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 7:30am–4:00pm
Sunday 11:00am–5:00pm Closed
(877) 326-3668 (877) 326-3668

Reviews

4.7
(855 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews of Herb Chambers Ford of Westborough from DealerRater.

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5.0

quick reliable service. east appointment made app and...

quick reliable service. east appointment made app and online. Service department personnel were friendly and welcoming. will be getting my service done here from now on.

Dealer response

We're so glad to hear this, Scott! Thank you for visiting us here at Herb Chambers Ford of Westborough. We look forward to seeing you again next time!

5.0

They managed to squeeze my car repair in, treated me...

They managed to squeeze my car repair in, treated me well. Rick was very patient with my questions/concerns, even taking the car for a quick test drive. Thank You

Dealer response

We're glad the Herb Chambers Ford of Westborough team could get your vehicle in on short notice! Thank you for leaving us your five-star review! We'll see you next time!

5.0

Excellent dealership. We bought our last three cars...

Excellent dealership. We bought our last three cars there. The service department is outstanding! My recent visit was a great experience thanks to fantastic customer service from service advisor Tony Derenthal. His hands on approach and keeping us informed every step of the way is so rare these days!

Dealer response

Thank you for your loyal business! We're glad to hear that Tony took great care of you during your most recent visit with us and we'll be sure to share this fantastic feedback with him. Thanks again and we'll see you next time here at Herb Chambers Ford of Westborough!

5.0

Service team are great to work with always accommodating...

Service team are great to work with always accommodating and very honest! A lot of dealerships I’ve used in the past always try and cram unnecessary services on you but this team does not.

Dealer response

Thank you for the wonderful feedback about our team here at Herb Chambers Ford of Westborough! We're grateful for your support and look forward to your next visit!

5.0

Knowledgeable, helpful personnel. Great service. This...

Knowledgeable, helpful personnel. Great service. This dealership truly goes the extra mile Re: customer service.

Dealer response

Thank you so much for this wonderful feedback! We appreciate your kind comments about our team here at Herb Chambers Ford of Westborough and we look forward to seeing you again next time. Take care!

5.0

Knowledgeable, flexible, accommodating, friendly,...

Knowledgeable, flexible, accommodating, friendly, no-pressure - this was the best car-buying experience!

Consumer response

My experience at HC Ford of WBORO was the best I’ve had in 25yrs of car buying. Paul was respectful of me and my time. He didn’t rush me at all but once I made up my mind he help expedite the process in every possible way. He had me contact my insurance agent right away so that was ready. The finance manager (Chad?) was ready for me when I arrived, at the time he said he’d be and was prepared. He and Paul were so knowledgeable, friendly, and kind. HC has a registry office on-site, so Paul suggested I take the kids home for lunch and come back, rather than have us sit there bored and hungry (as others have in the past). I’m leasing the vehicle and look forward to seeing Paul again in 3 years to buy it! My cousin works at a different HC location, her referral got me the “concierge service” which made me feel extra special (as it is designed to do!). Now I understand why she loves her job - the culture at HC is different from any other dealership and is breaking the stereotype and for that, I am grateful. Thank you!

Dealer response

Thank you so much for the delightful review! It means a lot to us that the Herb Chambers Ford of Westborough team could provide a five-star experience to you! Paul will be happy to hear you enjoyed working with them!

5.0

Everyone is always friendly and the service is great!...

Everyone is always friendly and the service is great! Safe distancing in the waiting area and hand cleanser available.

Dealer response

Thank you for your five-star rating, Sue! We're glad the Herb Chambers Ford of Westborough team provided such excellent care to you! We'll see you next time!

5.0

If you are looking for a good dealership who will treat...

If you are looking for a good dealership who will treat you fair with your sales or service needs then you can relay on Herb Chambers Ford in Westborough Ma

Dealer response

Thanks so much for the five-star rating! The Herb Chambers Ford of Westborough team is so happy you had a great experience working with our team!

4.6

RickWas great very helpful did a great job!l would...

Rick Was great very helpful did a great job!l would recommend the dealership to anyone. Have been with them for 11 years of service no problems.

Dealer response

Thank you for your loyal business! We're truly grateful for all of your support over the past 11 years and can't wait to share this wonderful feedback with Rick and the rest of the team here at Herb Chambers Ford of Westborough. Thanks again for the kind words and we'll see you at your next visit!

5.0

Efficient, personable, reliable service. Good...

Efficient, personable, reliable service. Good communication if any issues. It's us the dealership where I bought my car and I am very satisfied with service.

Dealer response

Thank you for your kind review! We can't thank you enough for your comments! See you next time at Herb Chambers Ford of Westborough!