Reviews

Average Ratings

4.6
397 lifetime reviews. Includes reviews of Westboro Toyota from DealerRater.com
  • Convenient and done right
    November 16, 2017

    I bought my Prius here and always get it serviced here. No real issues with the car and no real issues with the service. It's easy to get an appoi...


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    I bought my Prius here and always get it serviced here. No real issues with the car and no real issues with the service. It's easy to get an appointment, even on a Sunday morning! There is a shuttle that will drop me at work and pick me up if I need to leave my car. The waiting area is good for working or not. Things are generally explained well and the staff is courteous and knowledgeable. Work is done in the timeframe quoted. Cost seems typical - not too high, not dirt cheap. They sometimes advise a less expensive option and sometimes you need to ask about that. 125,000 in 5 years and so far so good.

    Does recommend this dealer
    Came in for service or repair

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  • Erin Rocks😃
    November 8, 2017

    Erin was awesome 😃 I went in looking for a corolla and then decided on a Rav4XLE but it was over my budget..I thanked her for all her help...


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    Erin was awesome 😃 I went in looking for a corolla and then decided on a Rav4XLE but it was over my budget..I thanked her for all her help and my sister and I left to get something to eat and I get a text from Erin saying they had a 2015 Rav4 and in the color I wanted. We went back and a couple hours later with the help of Erin I bought it😃 We had fun and a lot of laughs. Thank you Joe for your help on the car starter haha..Great place, Great people..Go see Erin you won't be sorry😊

    Does recommend this dealer

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  • Many satisfied miles
    November 7, 2017

    I???ve had my car serviced at Westborough Toyota for 115,,000 miles and my car runs great. The only reason I didn???t give 5 stars is that they n...


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    I???ve had my car serviced at Westborough Toyota for 115,,000 miles and my car runs great. The only reason I didn???t give 5 stars is that they no longer wash my car when I have service done. It was nice to get a clean well serviced car back.

    Does recommend this dealer
    Came in for service or repair

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  • Let me RECALL my experience
    November 6, 2017

    Gene (aka) Eugene, made an annoying not necessary Reval as pleasant as possible. He followed through on all commitment regarding the service and c...


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    Gene (aka) Eugene, made an annoying not necessary Reval as pleasant as possible. He followed through on all commitment regarding the service and communications. THANK YOU!

    Does recommend this dealer
    Came in for service or repair

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  • Great Service
    October 17, 2017

    Recently I brought both my RAV4 and my wife's Highlander in for their 10,000. mi. service. The service department took our cars at the scheduled ...


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    Recently I brought both my RAV4 and my wife's Highlander in for their 10,000. mi. service. The service department took our cars at the scheduled times and I waited for both. Service was completed quickly and within the given timeframes. Yeah, that's A+ service!

    Does recommend this dealer
    Came in for service or repair

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  • my experience with Toyota in westboro .

    I recently bought a RAV4 at westboro Toyota with the assistance of Leonardo Oliveira. It was a great experience , everything went smoothly as poss...


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    I recently bought a RAV4 at westboro Toyota with the assistance of Leonardo Oliveira. It was a great experience , everything went smoothly as possible . All the process was explained e didn't take long until I drove my car out there. Thanks Leo.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • customer

    Leo Oliveira was a great help to us. He made buying the new Highlander exciting and a very positive experience. His energy and confidence in the ...


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    Leo Oliveira was a great help to us. He made buying the new Highlander exciting and a very positive experience. His energy and confidence in the Highlander was contagious. We are very happy we met Leo. I had looked at three different dealers but felt no excitement looking at cars. Partly because I was getting over chemotherapy treatment and lacked my own energy. But Leo seemed so full of positive energy. He was anticipating our questions and needs. He made the buying process very easy and comfortable. We felt taken care of, thank you Leo.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Nice Experience
    September 23, 2017

    Westborough team has helped me to know exactly what is the required documentation and I am impressed with their approach. I thank the team for the...


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    Westborough team has helped me to know exactly what is the required documentation and I am impressed with their approach. I thank the team for the help. Their response was very fast.

    Does recommend this dealer

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  • Terrible treatment of their customers
    September 20, 2017

    HORRRIBLE EXPERIENCE!!! DO NOT BUY FROM THIS DEALERSHIP!!! Bought a used Sienna for over $25k, broke down and wouldn't start after less than 2 mon...


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    HORRRIBLE EXPERIENCE!!! DO NOT BUY FROM THIS DEALERSHIP!!! Bought a used Sienna for over $25k, broke down and wouldn't start after less than 2 months after we bought it! Brought it in for service and was told there was "nothing wrong with it" after waiting at the dealership ALL afternoon with 3 kids under 4 yrs old. Next day out running errands and again it won't start! Brought it back again and they kept it for a whole week just so they could replace the battery?!! Manager JOE CEFALO told us he would reimburse us for the rental we got on our own (allegedly the dealership had no rentals available). Now he has not answered my email or calls seeking reimbursement which he suggested and said he would cover for our inconvenience that was the dealership's fault! First and last experience with this dealership. TERRIBLE CUSTOMER SERVICE at this dealership!!! Do yourself a favor and keep on driving right past this dealership to one of the several others very close by! **Dwayne in service was awesome. He kept me up to date consistently while my van was there. I felt like he genuinely cared when I was broken down on the side of the road any my vehicle wouldn't start. He treated me well and I am thankful for that. **Bryan in sales was very nice and helpful. He drove my van to my door once it was fixed! He even met me at the rental place with my van so I could return my rental. I would highly recommend Bryan!

    Does not recommend this dealer

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  • Great Service

    Great place to get oil changed and needed brakes they took me to the vehicle showed me. Great place very honest !!!!


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    Great place to get oil changed and needed brakes they took me to the vehicle showed me. Great place very honest !!!!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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