Reviews

Average Ratings

4.0
9 lifetime reviews.
  • Great to work with

    I test drove a CX7 at another dealership and fell in love but the other dealer couldn't meet the deal I was after, I contacted Gallo and they were...


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    I test drove a CX7 at another dealership and fell in love but the other dealer couldn't meet the deal I was after, I contacted Gallo and they were wonderful, I had a unique situation and they were very no pressure...at one point telling me they wouldn't sell me a car till I was sure because just making a sale isn't worth putting me into a bad situation, they were just awesome and I would recommend to anyone!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Rude, Incompetent

    Service department sucks. Drive the extra 15-20 minutes to Southborough. The salespeople were nice when I purchased. Any time I need service, its ...


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    Service department sucks. Drive the extra 15-20 minutes to Southborough. The salespeople were nice when I purchased. Any time I need service, its a joke.

    Does not recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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  • Great Experience

    The salesman was wonderful (Eric) and the finance person (Robert) was exceptional. I was very happy with my purchase. Quick and efficient and happ...


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    The salesman was wonderful (Eric) and the finance person (Robert) was exceptional. I was very happy with my purchase. Quick and efficient and happy with the price. I love my new Volvo XC60. Couldn't have been happier with the purchasing process.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Excellent Experience from start to finish

    The entire staff was exceptionally easy to work with and they were very accommodating to me and my needs. They were professional, knowledgeable, p...


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    The entire staff was exceptionally easy to work with and they were very accommodating to me and my needs. They were professional, knowledgeable, proactive, responsive and very attentive to all of the details. Chris and Eric made this the easiest and smoothest car buying experience I have ever had. This is my first Volvo and I am truly impressed! My XC60 stacks right up against the BMW X3 in every way. Thanks, Guys!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Beyond Happy!

    I love my new car! The Gallo team was awesome! I told them what I wanted and needed and they made it happen. I'd recommend them to anyone!!


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    I love my new car! The Gallo team was awesome! I told them what I wanted and needed and they made it happen. I'd recommend them to anyone!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Proceed with Caution

    Found a certified preowned Mazda 5 listed on their website as having a Bose Stereo System included. I wasn't familiar with that option and asked t...


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    Found a certified preowned Mazda 5 listed on their website as having a Bose Stereo System included. I wasn't familiar with that option and asked the internet sales manager about it when we went for a test drive. He assured me it was correct. I asked a second time because I was quite sure I wasn't listening to a Bose stereo system during the test drive. He again assured me he was right. We liked enough things about the car we purchased it and on our first road trip were able to spend some time really getting to know the car, reading the manual and discovering that we were right, there was no Bose option even available on the car. To confirm it we contacted Mazda directly and they also agreed, no such option ever existed. I raised the issue with Drew, the internet sales manager, hoping we could come to some sort of closure on the issue. His response was simply...you signed the contract, whatever I told you doesn't matter anymore. Too bad, a simple conversation probably could have resolved this and not left such a bad taste in our mouths. While we are happy with the car, sans Bose, I would never do business with this dealership again, especially with Drew, because he lies.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Poor communication

    Can't make service appointments with them on existing autos but you can get them to call you back immediately if you're looking to buy a car!


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    Can't make service appointments with them on existing autos but you can get them to call you back immediately if you're looking to buy a car!

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • Bought our Saab 9-3 and came without a cleaning!

    We bought our Saab a few months ago and repairs had to be done on it, I brought the car to them about 3 times for these repairs and interior clean...


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    We bought our Saab a few months ago and repairs had to be done on it, I brought the car to them about 3 times for these repairs and interior cleaning which had not been done since I bought the car. The repairs were not acceptable, a plastic cover on the inside was "glued", not fixed. Every time I picked up my car, there was a reason why my car wasn't cleaned, they kept asking me to call in. Then asked for my number and said they would call when the cleaning guy came in. 4 months have passed and my car wasn't cleaned. I am not satisfied, and will not recommend them.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    4 people out of 4 found this review helpful. Did you?

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  • Great service by Steven Ka and Matt Gledhill

    Had about 15 Different Acura TSX's I was looking at online. Submitted a request via Cars.com and was immediately greeted a response by Matt Gledhi...


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    Had about 15 Different Acura TSX's I was looking at online. Submitted a request via Cars.com and was immediately greeted a response by Matt Gledhill. Set up a time to come in and worked with Matt and Steven Ka through the whole process. Steve was easy to sit down and negotiate with (even though it went on for a couple of days before coming to an agreement). He was very honest and fair through the whole process and provided me with constant and quick responses to all of my questions. Though I may not be the easiest buyer they worked with, they and Gallo were a very easy dealer to purchase from. Would give my business and recommend again.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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