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Reviews

Average Ratings

4.7
105 lifetime reviews.
  • Smooth easy transaction. No Hassle

    I came in with a trade, asked what I could get for it and walked out with a car. No hassle, no haggle, no worries. I explained that the trade in w...


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    I came in with a trade, asked what I could get for it and walked out with a car. No hassle, no haggle, no worries. I explained that the trade in would determine my actions and they quickly evaluated the vehicle to avoid wasting my time. I knew the price and availability of the car I wanted before arriving thanks to their accurate website.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 2017 Rav 4

    Kevin Morais and Laura Lawrence was the greatest to work with. I was very happy with their professionalism, knowledge of the product and understa...


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    Kevin Morais and Laura Lawrence was the greatest to work with. I was very happy with their professionalism, knowledge of the product and understanding of my needs. I had the greatest experience working with them. Thank you both so very much for excellent customer service. You both exceeded my expectations of getting a vehicle . You both are a very big asset to the owner, Harr Motor Group and the community you serve. Annavis Rav 4 2017

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Harr Toyota is a very unprofessional team.

    I paid in full for my purchase on May 25th, 2016 but was able to pick up my car only on July 22nd! Almost 2 months later! All that time they promi...


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    I paid in full for my purchase on May 25th, 2016 but was able to pick up my car only on July 22nd! Almost 2 months later! All that time they promised every week that my car would be ready the following week. They made me register my car with Harr Toyota, and for that I had to pay additional almost $700. When I called them to ask about the status of my car they didn’t answer my questions, they just promised to call in 1 hour or so, but they didn’t. Sometimes they just transferred my call to somebody, where I was automatically transferred to leave a voice message. Even when I called to the general sales manager and explained that situation, he did nothing, he just also transferred my call to the voice message machine. Terrible customer service. In the end, they installed a remote control starter as a complementary. I will never ever shop again at Harr Toyota. If you’re thinking to buy a car from them, think it twice. I strongly do not recommend this company.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Avalon Service

    Visited for routine service on 2011 Avalon (purchased from Harr); as always, prompt, courteous, friendly; like the free breakfast/lunch idea (pick...


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    Visited for routine service on 2011 Avalon (purchased from Harr); as always, prompt, courteous, friendly; like the free breakfast/lunch idea (picked up at Panera's) - much better than other dealerships; in almost 5 years of going there for service, have never had an issue

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Excellent experience for my first service check.

    Brian was very helpful with my first service appointment at Harr. Perhaps next time I will get a chance to have complimentary Panera for lunch!


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    Brian was very helpful with my first service appointment at Harr. Perhaps next time I will get a chance to have complimentary Panera for lunch!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • looking for a new truck

    went looking for a new truck i had agood idea of what i wanted before i went had a great experience with the person iworked with at harr his name ...

    Dealer Response

    Thanks for a great review, Vincent! I actually worked with Jerry in helping find that Inferno Tacoma! Glad we could help get you exactly what yo...


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    went looking for a new truck i had agood idea of what i wanted before i went had a great experience with the person iworked with at harr his name was gerry diaz he answersed all my questions and should me what they had on the lot but they did not have the color truck so they would see if they could locate one igave them a deposit and he called back a few days later annd said that they found one in vermont making sure that istill wanted it so it came in a few days it was the truck i wanted 2016 tacoma in trd offroad in inferno .they let me know it would be in on wednesday and i could pick it up on thursday had a great experience threw whole process with everyone i dealt with thank you harr toyota great place to buy a new vehicle

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks for a great review, Vincent! I actually worked with Jerry in helping find that Inferno Tacoma! Glad we could help get you exactly what you wanted...


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  • Great mgmt. team & excellent customer service

    I had chronic air pressure loss with my Toyota Venza tires I had originally bought from the dealership after just 25K miles. I was getting frustra...


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    I had chronic air pressure loss with my Toyota Venza tires I had originally bought from the dealership after just 25K miles. I was getting frustrated with consistent tire repairs, and was advised to get new set of tires. At the end of the day the management team re-evaluated my situation, and basically paid half the price of the cost of the 4 new tires. I also got an interior cleaning done which I will rate 5 star (far better than other cleaning services I had used in the past). I am rating this dealership a 5 star for customer service.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Great place to lease and service a toyota

    I leased a 2016 corolla from Harr in May and have also had two services and I have had nothing but exceptional service throughout. Sales people we...

    Dealer Response

    Thank you for being loyal, and committed to us-- we'll definitely stay loyal and committed to getting you the best service!


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    I leased a 2016 corolla from Harr in May and have also had two services and I have had nothing but exceptional service throughout. Sales people were friendly and honest, got two years service which has covered everything (plug and rotate leaky tire, oil, fluids, etc) service people have been great, fast and accommodating, they inspected and got plates for me, and offer free car washes. Moved from Worcester to Gloucester and still drive to the Woo to service at Harr.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thank you for being loyal, and committed to us-- we'll definitely stay loyal and committed to getting you the best service!


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  • My purching of a rav 4

    the sales lady Ms. Pickering(sic) was excellent and helpful and it was a pleasure doing business with her


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    the sales lady Ms. Pickering(sic) was excellent and helpful and it was a pleasure doing business with her

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Best experiance in car buying ever!

    The entire process was a great experience. Kara was great in helping me find what was right for me. I recommend Kara as she is interested in what...

    Dealer Response

    Can't get upset reading a review like THIS... thank you very much, Stephen, for the kind words!


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    The entire process was a great experience. Kara was great in helping me find what was right for me. I recommend Kara as she is interested in what is right for me not what the dealership may push since they are not commissioned sales agents. I did like the fact that Dan from Allstate was on location to assist. That one stop shopping really is a time saver. Martin their sales manager siting down after to review and make certain I knew the maintenance schedule, review how the staff performed, even made sure I knew where the care wash was for my free car washes really brought the deal full circle in that they really want to make certain I have the right car for me, I'm happy, and look for continued customers for generations. That is earning business not just selling a car! Thanks Stephen.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Can't get upset reading a review like THIS... thank you very much, Stephen, for the kind words!


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