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Reviews

Average Ratings

4.9
681 lifetime reviews. Includes reviews of Colonial Chevrolet from DealerRater.com
  • Very easy going but will work to get you best deal

    I first contacted this dealership through an online cars.com inquiry on a preowned Ford. Thomas got right back to me and was very helpful on the p...


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    I first contacted this dealership through an online cars.com inquiry on a preowned Ford. Thomas got right back to me and was very helpful on the phone with my questions. Where I live over an hour away from this dealership, we were able to work some preliminary numbers over the phone to determine if I should take the trip up. I went up the next day and was greeted outside on my arrival by Thomas and Miguel. Miguel was great and had the car ready for me to go and test drive. We negotiated over alot of factors but Miguel was great throughout. The sales manager Mike was also very great to work with and we finally were able to come to a great deal on the vehicle. Mike was very patient and very honest with me. When i came back a week later to pick up the car, I was met by Shaun in the finance office and he made the paperwork easy and very quick! I had another salesmen named Joe help me out with the delivery of my car and transferring of my plates and he was very efficient and very helpful with the new car. Most people think of buying a car like getting a root canal but everyone at Colonial Chevy made it very easy with no pressure at all. Even though they are so far away, i would absolutely go back there and recommend family and friends if they were looking for a vehicle.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Back for Another New Car
    April 21, 2017

    Just finished buying our 4th vehicle from Colonial Chevrolet, our 2nd in a row with Joe Pellegrini as our sales rep. The entire experience was exc...


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    Just finished buying our 4th vehicle from Colonial Chevrolet, our 2nd in a row with Joe Pellegrini as our sales rep. The entire experience was excellent as before. No pressure from Joe to buy quickly or to get more than we really wanted in a vehicle. The ability to test drive multiple vehicles and never feel pushed was extraordinary. Very honest and trustworthy interactions have been our experience at Colonial and hence the reason we keep returning. Have used their service department routinely for the last several years and are always pleased with the service and staff attitude.

    Does recommend this dealer

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  • Great service dept
    April 18, 2017

    Great service dept. got me in and out in a timely manner. Kept me updated the whole way through and prices were very fair. I will definitely us...


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    Great service dept. got me in and out in a timely manner. Kept me updated the whole way through and prices were very fair. I will definitely use colonial Chevrolet in Acton again

    Does recommend this dealer
    Came in for service or repair

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  • Easy buying experience I ever had
    April 18, 2017

    These guys are so easy to deal with. They do not play any games Straight up and honest Highly recommend you will not regret it.


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    These guys are so easy to deal with. They do not play any games Straight up and honest Highly recommend you will not regret it.

    Does recommend this dealer

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  • fantastic
    April 5, 2017

    they were able to get the deal done where 3 other dealers fell short truck was delivered on time and no surprises. Everyone was ready to go when ...


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    they were able to get the deal done where 3 other dealers fell short truck was delivered on time and no surprises. Everyone was ready to go when I got there easy smooth transaction exactly what I was looking for.

    Does recommend this dealer

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  • Wonderful experience

    I first reached out to Colonial by submitting a request online. Shortly after I got a very welcoming phone call from Joe. We discussed options ove...

    Dealer Response

    Thank you for your review, Leanne. We're glad to have Joe on our team and that we could provide you with a positive experience. If you ever need a...


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    I first reached out to Colonial by submitting a request online. Shortly after I got a very welcoming phone call from Joe. We discussed options over the phone and ran some numbers. Then a few days later I went in to meet with him. He was very personable and was doing his best to make it all work out. He really went to bat for me to get me where I needed to be in order to sign. Eventually we got there and I just came home with a brand new car! Joe was super helpful and informative! I will definitely be recommending him to my family and friends who are in the market for a new car! Thanks again Joe!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your review, Leanne. We're glad to have Joe on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best regards, John Woodland, GM (978) 263-1000


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  • Wonderful experience
    March 29, 2017

    I first reached out to Colonial by submitting a request online. Shortly after I got a very welcoming phone call from Joe. We discussed options ove...


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    I first reached out to Colonial by submitting a request online. Shortly after I got a very welcoming phone call from Joe. We discussed options over the phone and ran some numbers. Then a few days later I went in to meet with him. He was very personable and was doing his best to make it all work out. He really went to bat for me to get me where I needed to be in order to sign. Eventually we got there and I just came home with a brand new car! Joe was super helpful and informative! I will definitely be recommending him to my family and friends who are in the market for a new car! Thanks again Joe!

    Does recommend this dealer

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  • Put a deposit on a jeep which they sold from underneathe me
    March 29, 2017

    Put a deposit on a jeep on Friday have been trying to get ahold of them since Monday, come to find out the sold the jeep my deposit was on from un...


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    Put a deposit on a jeep on Friday have been trying to get ahold of them since Monday, come to find out the sold the jeep my deposit was on from underneath me and are trying to keep my deposit. xxxxxxx xxxxxxxx will NEVER go here again. HORRIBLE PEOPLE!

    Does not recommend this dealer

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  • Highly Disappointed
    March 12, 2017

    So, I very rarely write reviews and when I do it's to praise a business for great work however I could not, not report my experience as I do not w...


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    So, I very rarely write reviews and when I do it's to praise a business for great work however I could not, not report my experience as I do not want the same thing to happen to someone else. Let me start my saying that the interest rep and the sales rep were GREAT! What pissed me off was the finance guy Michael's pushy attitude. His insistence of all the WORK he did, his annoyance with my hesitation, complete ignorance of my other preference to the Cruze which was verbally expressed to him the night before which he completed ignored, repeatedly telling me about the crappy deal I got on my current car and assuming that I rolled over negative equity to get my current car, which I did not. In addition to assuming I current pay over $500+ in a car note which I do not (I pay $315). In addition to his multiple reminders about how my car is so unsafe and the Malibu was a better safety car. Note my car is a Chevy sonic, I was at a Chevy dealership how can you say that a car that you sell (cause they have 2014 models -the same year as mine- on their inventory list on their website) is unsafe. Who does that. He told me the bottom line that THEY wanted to sell me a car and I wanted to buy one, and yes that's true but I should buy the one of my choice and not the one he tired to BULLY me into. Also, he continue to say that I must not have been serious about buying a car, simply because insisted on thinking the deal over and talking it over with friends. So when I insisted on leaving and thinking the deal over he stated that they are interested in selling me a car and what had to happen for them to do that. He asked if I wanted to drive the Cruze (the car I was interested in), but in the same breathe said that he wouldn't be able to get me such a great deal and the value isn't as great as the Malibu. When I said no then he left to talk to the store manager then he came back and offered to show me a Equinox. Now this too was white and I later found out it was the only one. It was a 2016 car that they used as a customer curtesy car. The car was not clean and definitely looked used. I was almost insulted by this. Why would I go to a name brand auto dealership and purchase a used, dirty vehicle for over $20,000 ? He also insisted that if I didn't sign today that he wasn't sure he could get me the deal again. I'm like yeah, ok. Well I'm willing to take the risk. I was so turned off. Pisses off really. Here I was looking for a new car and was completely treated like rudely because he wanted to earn his commission which was VERY OBVIOUS! I will NEVER step foot in that place again. The sales rep was great and really tired to smooth things over but after being insulted multiple times by the finance guy I completely don't want to give the company my business. If they are comfortable with putting someone like that in the finance department where that individual would have to work closely with customers and he has not concept of what good customer service is, then they don't deserve business.

    Does not recommend this dealer

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  • Wonderful buying experience
    March 4, 2017

    We recently bought a Chevy Volt from Colonial Chevrolet. We had a wonderful buying experience. Our salesman was Jim McLoughlin. He was laid back a...


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    We recently bought a Chevy Volt from Colonial Chevrolet. We had a wonderful buying experience. Our salesman was Jim McLoughlin. He was laid back and low pressure. He was knowledgeable and answered all our questions. he helped us every step of the way. We are loving our car and we are grateful for his help and guidance.

    Does recommend this dealer

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