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Reviews

Average Ratings

4.8
708 lifetime reviews. Includes reviews of Imperial Chevrolet from DealerRater.com
  • Happy customer

    This was my fourth time that I purchased a car with Imperial and obviously I am happy with this dealership. Chris, Bruce and Ahmed made the experi...

    Dealer Response

    Dear New Chevy Owner: Thank you for your business and for taking the time to share your kind words about Chris McIntyre and your experience at Imp...


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    This was my fourth time that I purchased a car with Imperial and obviously I am happy with this dealership. Chris, Bruce and Ahmed made the experience a pleasant one considering that I was making major purchase. One of the feelings I get from this dealership is that their employees love working there and it makes you feel that they in turn want to make sure that you are pleased.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Dear New Chevy Owner: Thank you for your business and for taking the time to share your kind words about Chris McIntyre and your experience at Imperial Chevrolet. Chris and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.


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  • Buying a used car

    Bought a used car from josh. Awesome experience from the staff. Very polite and would definitely buy another car from them.

    Dealer Response

    Thank you for your business and for taking the time to share your kind words about Josh and your experience at Imperial Chevrolet. Josh and the e...


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    Bought a used car from josh. Awesome experience from the staff. Very polite and would definitely buy another car from them.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for your business and for taking the time to share your kind words about Josh and your experience at Imperial Chevrolet. Josh and the entire staff here at Imperial truly appreciate it. Sincerely,'Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we canreceive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.


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  • Buying a car

    Drove 3 hours for a car I found on their website and bought it. No problems awesome people. It was definitely the best experience I have had at an...

    Dealer Response

    Thank you you for your business and for taking the time to share your kind words about your experience at Imperial Sales Dept. The entire staff ...


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    Drove 3 hours for a car I found on their website and bought it. No problems awesome people. It was definitely the best experience I have had at any dealership.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you you for your business and for taking the time to share your kind words about your experience at Imperial Sales Dept. The entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.


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  • 5 Star Dealership

    Friendly customer service and work performed correctly. Positive experience purchasing my vehicle. Non pushy and knowledgeable sales staff. Very c...

    Dealer Response

    Thank you for your business and for taking the time to share your kind words about the Imperial Service Department. The entire staff here at Impe...


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    Friendly customer service and work performed correctly. Positive experience purchasing my vehicle. Non pushy and knowledgeable sales staff. Very comfortable waiting area.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for your business and for taking the time to share your kind words about the Imperial Service Department. The entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends,colleagues and acquaintance to us.


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  • Buying a used car
    April 14, 2017

    Decent experience took care of me, would recommend. Bought a Malibu from this dealership had a little mix up when I went to sign the paperwork but...

    Imperial Chevrolet

    Thasnk you for your business and for taking the time to share your kind words about Dave Boratyn and your experience at Imperial Chevrolet. Dave ...


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    Decent experience took care of me, would recommend. Bought a Malibu from this dealership had a little mix up when I went to sign the paperwork but was taken care of and ultimately got what I wanted

    Does recommend this dealer
    Imperial Chevrolet

    Thasnk you for your business and for taking the time to share your kind words about Dave Boratyn and your experience at Imperial Chevrolet. Dave and the entire staff here at Imperial truly appreciate it/ Sincerely,'Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive i is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.


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  • Buying a used car
    April 12, 2017

    We came in after work after seeing an ad on the internet. We were surprised that the car was still there. Sonny (Sanclerio) came out to greet us...

    Imperial Chevrolet

    Thank you for your business and for taking the time to share yourkind words about Bruce D'Ambra and your experience at Imperial Chevrolet. The e...


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    We came in after work after seeing an ad on the internet. We were surprised that the car was still there. Sonny (Sanclerio) came out to greet us and showed us the car right away. We looked at several more cars in our price range ,but kept coming back to this one. He sat down with us and did all the paperwork and never pressured us in any way. Bruce (from the front desk) came over to meet us and was also very pleasant, When the time came to go in to talk with the finance department, Ahmad took over. Again, no pressure. He explained everything twice to us ( we are seniors) and we finally left at 9:30 that night. They helped clean out our old car and transfer everything in our new car. Ahmad also made us an appointment for next week to get our car inspected and a couple of add on feature. We have never been inside your workplace before, but we would give it an A+ rating!! We enjoyed the whole experience and would recommend you to anyone who wants to purchase a car. Thank you again, Pat and Guy Jess Auburn Ma.

    Does recommend this dealer
    Imperial Chevrolet

    Thank you for your business and for taking the time to share yourkind words about Bruce D'Ambra and your experience at Imperial Chevrolet. The entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer you family, friends, colleagues, and acquaintances to us.


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  • Love the Mendon Chevy Dealership

    I love going to Miss Mendon's while I wait, and service is always done when I finish eating. Everyone is friendly so it's never a hassle to go.

    Dealer Response

    Thank you for your business and for taking the time to share your words about your experience at the Imperial Service Dept. The entire staff here...


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    I love going to Miss Mendon's while I wait, and service is always done when I finish eating. Everyone is friendly so it's never a hassle to go.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for your business and for taking the time to share your words about your experience at the Imperial Service Dept. The entire staff here at Imperial truly appreciate it.Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.


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  • Friendly salesmen, very helpful.
    April 12, 2017

    Very satisfied, very mindful of what the customer is looking, will go to great lengths to make sure the customer is satisfied. The business mange...

    Imperial Chevrolet

    Thank you for your business and for taking the time to share your kind words about John Earl and your experience at Imperial Chevrolet. John and ...


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    Very satisfied, very mindful of what the customer is looking, will go to great lengths to make sure the customer is satisfied. The business manger was also very helpful looking to get a good loan rate. This is the third vehicle we have bought from this dealership and my husband and I are very pleased. John Earl was our salesman and Armad Al-Jallad was our finance person

    Does recommend this dealer
    Imperial Chevrolet

    Thank you for your business and for taking the time to share your kind words about John Earl and your experience at Imperial Chevrolet. John and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.


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  • Absolutely Amazing Experience
    April 11, 2017

    Imperial Chevrolet is NOT your average run of the mill dealership! We were looking for a new vehicle and being life long GM owners we decided to t...

    Imperial Chevrolet

    Thank you for your business abd for taking the time to share your kind words about Travis Hayward and your experience at Imperial Chevrolet. Trav...


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    Imperial Chevrolet is NOT your average run of the mill dealership! We were looking for a new vehicle and being life long GM owners we decided to try Imperial Chevrolet as we have always heard great things about them. We got lucky and got their best sales person, Travis Hayward. He was polite. He was courteous. He went above and beyond for us. Everything you basically wouldn't expect but would want from a salesman, he was genuine and knowledgeable and honestly we received the best service ever and for a fact he comes highly recommended. With our experience, shortly after receiving our car we had noticed a few issues with our vehicle and weren't happy so we brought the car back. Immediately everyone at Imperial Chevrolet went above and beyond to put the gears into motion to satisfy us which lead to us bringing it to their service department. Sean McCabe the service advisor was very professional and attentive to us and actually listened to us to help diagnose the problem and everyone in the service department such as Wayne and a few others were very speedy in resolving our issues and in less than a day we had our car back. We were even supplied with a rental vehicle at no cost to us and we spoke with Alicia and she went above and beyond to help us and answered all of our questions. She was very bubbly, energetic and professional and a very pleasant person to deal with. Also very knowledgeable and very helpful and attentive to our specific needs. Unfortunately we had some other issues and were still not completely satisfied so again we went back. We had spoke with Bruce and surprisingly enough according to THEM buying our car back and putting us into a different vehicle was the best answer. We agreed. For this we dealt with David Boratyn, clearly the best sales manager on the planet! He was also just as courteous and polite as Travis, Sean and everyone else at Imperial but he also portrayed the utmost professionalism and was very involved with our specific needs and moved swiftly to remedy our specific situation. We cannot speak highly enough of David. He was just absolutely amazing how he handled everything for us and we cannot thank him enough. When it came to the financial aspect of actually buying the car from Imperial we dealt with Ahmad Al-Jallad, also another amazing gentleman. He was also very professional and courteous and he talked with us the whole time while we were filling out paperwork to help ease our worries and help pass the time and just made us feel very relaxed and at home. He made that process seemingly fly by with his genuine, warming, and funny personality. He offered us everything they had available to us including a roadside assistance package which I would highly recommend to everyone. It was definitely a very relaxed atmosphere and we felt as though we were in the best hands throughout our whole car buying experience. If we could give each of those people a 10 star rating we would. We would definitely recommend Imperial Chevrolet to all of our family and friends and we'll definitely go back in the future! Honestly, I would fully recommend for anyone who is looking for a car to go to Imperial Chevrolet to buy it because they will work with you to make sure you're 100% satisfied and 100% happy with your new or used car! 5 stars for sure and if we could give ten stars we would! Absolutely amazing experience! Thank you so much to everyone at Imperial Chevrolet!

    Does recommend this dealer
    Imperial Chevrolet

    Thank you for your business abd for taking the time to share your kind words about Travis Hayward and your experience at Imperial Chevrolet. Travis and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you refer your family, friends, colleagues, and acquaintances to us.


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  • Imperial will make you a customer for life!
    April 11, 2017

    After seeing Imperial Cars continuously popping up in my alerts, I visited their incredible facility (especially the Diner) and bought a super cle...

    Imperial Chevrolet

    Thank you for your business and for taking the time to share your kind words about Brian Sceviour and your experience at Imperial Chevrolet. Bria...


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    After seeing Imperial Cars continuously popping up in my alerts, I visited their incredible facility (especially the Diner) and bought a super clean 09 vehicle with only 43,000 miles. Issues developed with the car and I was allowed to go to the manufactures dealer to see if they could fix it. Although the service required was not covered by the warranty, Imperial stepped up and gave me an incredible trade towards a 2013 vehicle. The net difference in dollars still resulted in the new car being very competitively priced! Other dealers had similar vehicles listed for thousands more than I ended up paying. Thanks to Nancy in Mike Penner's office, Bruce D'Ambra Sales Mgr., Josh Pepin Sales and Ahmad Al-Jallad in finance!

    Does recommend this dealer
    Imperial Chevrolet

    Thank you for your business and for taking the time to share your kind words about Brian Sceviour and your experience at Imperial Chevrolet. Brian and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we cqan receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.


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