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Reviews

Average Ratings

4.6
1059 lifetime reviews. Includes reviews of Woburn Toyota from DealerRater.com
  • Great Service, Great Dealer

    Went in for an oil change and tire rotation. That's what I left with. No pressure or sales pitch for services that weren't necessary. Had the synt...


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    Went in for an oil change and tire rotation. That's what I left with. No pressure or sales pitch for services that weren't necessary. Had the synthetic high mileage oil change done. Woburn's price beats the private service station prices any day of the week.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?

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  • Fantastic service
    May 22, 2017

    The fantastic guality of service and service personel is the reason I would never consider going anywhere else. The quality of service continues o...


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    The fantastic guality of service and service personel is the reason I would never consider going anywhere else. The quality of service continues on no matter what chaos, construction or otherwise, is happening. Great product and great people!

    Does recommend this dealer
    Came in for service or repair

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  • A competent, attention to detail company.
    May 12, 2017

    Having had two service appointments with Woburn Toyota for oil changes, I find the staff helpful and courteous. The staff explains the work done ...


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    Having had two service appointments with Woburn Toyota for oil changes, I find the staff helpful and courteous. The staff explains the work done on the vehicle that day and what maintenance requirements to look for in the future. I like the idea of making appointments for service and that the staff keeps to the schedule. On my recent visit, Mr. Peterella was particulalrly helpful. I am delighted to work with such a customer service oriented company. And it's a pleasure to enjoy your coffee and pastries while waiting for the car to be ready. Woburn Toyota has thus far made servicing my car a pleasant experience.

    Does recommend this dealer
    Came in for service or repair

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  • Satisfied customer
    May 12, 2017

    Haney was great assisting new sales rep and making sure I was satisfied with the deal, all while teaching and overseeing new salesperson., I would...


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    Haney was great assisting new sales rep and making sure I was satisfied with the deal, all while teaching and overseeing new salesperson., I would recommend Haney!

    Does recommend this dealer

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  • Almost ripped off
    May 11, 2017

    I brought my vehicle in for a routine oil change. The maintenance shop called me to tell me a daytime driving light is out and needs to be replace...


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    I brought my vehicle in for a routine oil change. The maintenance shop called me to tell me a daytime driving light is out and needs to be replaced. They graciously quoted me $40 to change a $5 bulb. I said no thanks. After my oil change was done I drove down to Napa to get the part. Before I went in I checked all my lights. I found that NONE of my lights were out. The dealership was trying to rip me off for a simple item that takes a few minutes to replace. Be very cautious about "extra" items needing replacement here. That's why they call them "stealerships". I'm very disappointed with the dishonest approach I received here.

    Does not recommend this dealer
    Came in for service or repair

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  • excellant service
    May 10, 2017

    I bring my toyota vehicles in several times a year for oil changes, tire rotations, and regularly scheduled service. Scheduling appointments onli...


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    I bring my toyota vehicles in several times a year for oil changes, tire rotations, and regularly scheduled service. Scheduling appointments online is easy and the service is done quickly.

    Does recommend this dealer
    Came in for service or repair

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  • Purchased a RAV4 there.. but not really
    May 9, 2017

    These guys even failed to deliver the car after having purchase contract signed and the price paid. Then, instead of any 'recovery' attempt, they ...


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    These guys even failed to deliver the car after having purchase contract signed and the price paid. Then, instead of any 'recovery' attempt, they spent another day trying to impose a 'replacement' - generally, dictating me to purchase a worse car for more money. And after I finally claimed a refund, all of their managers just stopped returning my calls and started playing hide-and-seek like kindergarteners... Add a habit of having their customers seated for an hour before even attending them... What a service!

    Does not recommend this dealer

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  • Purchase a RAV4 there... but not really

    These guys even failed to deliver the car after having purchase contract signed and the price paid. Then, instead of any 'recovery' attempt, they ...


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    These guys even failed to deliver the car after having purchase contract signed and the price paid. Then, instead of any 'recovery' attempt, they spent another day trying to impose a 'replacement' - generally, dictating me to purchase a worse car for more money. And after I finally claimed a refund, all of their managers just stopped returning my calls and started playing hide-and-seek like kindergarteners... Add a habit of having their customers seated for an hour before even attending them... What a service!

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Service of Minivan
    May 2, 2017

    Brought my car to do a large job and they did a great job, was able to get an explanation for what they were doing to the car, they ran a diagnost...


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    Brought my car to do a large job and they did a great job, was able to get an explanation for what they were doing to the car, they ran a diagnostic of the car afterwards, was very happy with the service.

    Does recommend this dealer
    Came in for service or repair

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  • Service/Inspection
    April 28, 2017

    Can't say enough good things about the people and/or service at Woburn Toyota. John Russo, as always, gives 100% - pleasant, friendly, informativ...


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    Can't say enough good things about the people and/or service at Woburn Toyota. John Russo, as always, gives 100% - pleasant, friendly, informative and willing to go the extra mile for the customer. I felt well informed every step of the way. Thanks to John and his team for making what most people see as a drudgery a truly pleasant experience.

    Does recommend this dealer
    Came in for service or repair

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