Jaffarian Volvo Cars Toyota

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Reviews

Average Ratings

4.8
1642 lifetime reviews. Includes reviews of Jaffarian Volvo Cars Toyota from DealerRater.com
  • Finally...After going through "THREE" Dealerships!

    I have been a toyota driver for the past twenty years. I have not had really good luck with any of them.....from Boston to New Hampshire (no names...

    Dealer Response

    Thank you so much for sharing your experience with Jaffarian Toyota Scion and Xavier Casiano. Our goal is 100% customer satisfaction and it sounds...


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    I have been a toyota driver for the past twenty years. I have not had really good luck with any of them.....from Boston to New Hampshire (no names mentioned!). Either the Salespeople were taking me for a dope or the Service departments not having truly experienced people working on my vehicles. Needless to say, I was very leary of purchasing another Toyota from a Dealership. I decided to give Jaffarian Toyota a shot. I went to their dealership in Haverhill, met with a few salespeople, sat around and listened to customers and salespeople and how they interacted. I was impressed with what I saw and heard! I also have read many good reviews about Jaffarian Toyota, being around for 75 years gave me a little more confidence about dealing with a dealership that has been around for that long. I watched as the senior staff helped out the newbie sales people and saw the respect given to customers. I was introduced to Xavier Casiano who helped me above and beyond my expectations. He did everything in his power to get me the exact vehicle I wanted along with the exact options I specified. I was exceptionally happy in the way Xavier treated me and did whatever he could to make my buying experience top notch! I would definitely recommend Jaffarian and Xavier to anyone who is skittish about dealing with dealership salespeople and the whole buying process! Xavier is THE MAN!!!!!!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much for sharing your experience with Jaffarian Toyota Scion and Xavier Casiano. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be "five stars"! Your recommendation means a lot to us. On behalf of the whole Jaffarian Team, we wish you many happy miles in your new Toyota. We look forward to serving you for many years to come! Don't forget about your ToyotaCare!! Jena Bucknam Internet Manager


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  • Outstanding customer service!
    April 25, 2017

    I leased a 2017 RAV4 SE AWD and from start to finish I encountered prompt and courteous professionalism from the staff at Jaffarian. They listene...


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    I leased a 2017 RAV4 SE AWD and from start to finish I encountered prompt and courteous professionalism from the staff at Jaffarian. They listened and found a vehicle with all the options I requested, even conducting a search outside the dealership to find the exact fit. Francesca was a delight and gem to work with. She made her job look easy, but I know a lot of work went on behind the scenes. Upon taking ownership of the vehicle, she patiently reviewed all the features with me and answered all my questions. Tom and Jason meticulously handled my financing, making sure every step of the way there were no surprises at the signing of the lease. Tony's attention to detail and focus on the customer were thoughtful and appreciated. He went above and beyond to accommodate my many requests for which I am very grateful. Overall, the staff displayed consummate professionalism at every encounter. I would highly recommend Jaffarian without reservation if you are looking for a dealership who cares about people.

    Does recommend this dealer

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  • Thank you !!!
    April 25, 2017

    I had the most amazing experience with then salesmen Richard ! What a fabulous guy with a great heart. Richard truly cares about the people he wor...


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    I had the most amazing experience with then salesmen Richard ! What a fabulous guy with a great heart. Richard truly cares about the people he works with and really wants to help! Thank you for giving me another great lease experience! Thanks for giving me a "dazzling" car! Thank you Jason Weeden as well for always making me feel comfortable and making the lease process a breeze !

    Does recommend this dealer

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  • Service
    April 20, 2017

    Your service when we come here has been excellent. We leased our Toyota last April and each time that we have been to your dealership we have been...


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    Your service when we come here has been excellent. We leased our Toyota last April and each time that we have been to your dealership we have been satisfied with the service. Prompt, polite and efficient

    Does recommend this dealer
    Came in for service or repair

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  • Service
    April 20, 2017

    Service Advisor and mechanic were excellent to deal with and very knowledgeable. I will definitely return for service again. I would recommend J...


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    Service Advisor and mechanic were excellent to deal with and very knowledgeable. I will definitely return for service again. I would recommend Jaffarian service to anyone.

    Does recommend this dealer
    Came in for service or repair

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  • Excellence
    April 18, 2017

    Sales Rep, Chris Grandmaison, and all of the staff made me feel welcomed and at ease. They were all well informed and helpful. I hate the process ...


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    Sales Rep, Chris Grandmaison, and all of the staff made me feel welcomed and at ease. They were all well informed and helpful. I hate the process of purchasing a car, but Jaffarian's has brought this service to a whole new streamlined level of excellence. I am so grateful for this great experience. Please check them out and you will be so grateful also. #Execellence

    Does recommend this dealer
    Came in for service or repair

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  • Very satisfied
    April 18, 2017

    Brought my 2017 Toyota Tacoma in for it's first scheduled service. Schedule was quick online, service was completed earlier than expected. Staff...


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    Brought my 2017 Toyota Tacoma in for it's first scheduled service. Schedule was quick online, service was completed earlier than expected. Staff was pleasant to deal with

    Does recommend this dealer
    Came in for service or repair

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  • 5000 Mile Service
    April 17, 2017

    I liked the video of the underside of the Highlander. I don't know the name of the service person or the technician working on the car. Both wer...


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    I liked the video of the underside of the Highlander. I don't know the name of the service person or the technician working on the car. Both were very professional. I also liked the fresh ground and brewed coffee.

    Does recommend this dealer
    Came in for service or repair

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  • Warm and welcoming. The staff were of great assistance.
    April 16, 2017

    The staff were of great assistance even when they did not have to. My hands were full since I was carrying my daughter; the nice reception lady he...


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    The staff were of great assistance even when they did not have to. My hands were full since I was carrying my daughter; the nice reception lady helped me with my bags and did all the run arounds for me. I'm most grateful, and also to the Sir that helped move my car. Thanks to all of you.

    Does recommend this dealer
    Came in for service or repair

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  • Quick and Easy First Maintenance Visit
    April 15, 2017

    It was time for the first routine service on our 2017 XC60 and I booked an appointment (no hassle over the phone) to wait for the work to be done....


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    It was time for the first routine service on our 2017 XC60 and I booked an appointment (no hassle over the phone) to wait for the work to be done. I brought the car in at 8, chose the free car wash over the available premium options and sat down with my magazine and phone in what is a very spacious, comfortable waiting room. The car was ready in an hour, sitting out by the door for me to drive it away. The experience could not have been much better.

    Does recommend this dealer
    Came in for service or repair

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