Smith Motor Sales of Haverhill

Deeply Disappointed and Felt Misled. They don’t even deserve one star, but that’s the lowest I can give. I visited Smith Motor yesterday evening to test-drive a used car. After the drive, I was still undecided, but the salesperson asked me to sit down and talk. In his office, we discussed the vehicle, price, and financing options. When the monthly payment he offered turned out to be far higher than what I had expected, I was ready to leave — but he insisted on bringing his manager. The manager seemed reasonable and eventually presented a written offer with a monthly payment that I found fair. He asked me to sign and leave a $1,000 deposit, assuring me that everything was settled. We shook hands, and he asked me to return the next day to complete the paperwork with the finance department since the finance manager was not available that evening. When I came back the next day, I expected a smooth process. Instead, the finance manager told me I needed to pay more money than the agreed amount. I pointed to the paper I had signed the night before, but he said that offer was “no longer valid” and that he couldn’t do anything about it. I was shocked and angry. When I demanded to retrieve the documents I had signed, they told me to wait — then the same manager from the previous night appeared and said he could “apply a discount.” Even after that, the new offer was still $50 more per month than what we had agreed on. At that point, my trust was completely broken. I took back the documents I had signed and left. For a dealership that sells luxury vehicles, their behavior and attitude were disappointingly unprofessional and greedy. What disappointed me most was that they asked me to sign and put down a deposit, yet they never signed anything themselves — treating my signature and deposit as if they had no meaning or value. In the end, I chose to buy from another dealership where I received financing at nearly half the rate offered here. The fact that they overturned even what was written on paper left me with no trust in their integrity. Sadly, I cannot recommend this dealership to anyone looking for an honest and professional buying experience.

Deeply Disappointed and Felt Misled. They don’t even deserve one star, but that’s the lowest I can give. I visited Smith Motor yesterday evening to test-drive a used car. After the drive, I was still undecided, but the salesperson asked me to sit down and talk. In his office, we discussed the vehicle, price, and financing options. When the monthly payment he offered turned out to be far higher than what I had expected, I was ready to leave — but he insisted on bringing his manager. The manager seemed reasonable and eventually presented a written offer with a monthly payment that I found fair. He asked me to sign and leave a $1,000 deposit, assuring me that everything was settled. We shook hands, and he asked me to return the next day to complete the paperwork with the finance department since the finance manager was not available that evening. When I came back the next day, I expected a smooth process. Instead, the finance manager told me I needed to pay more money than the agreed amount. I pointed to the paper I had signed the night before, but he said that offer was “no longer valid” and that he couldn’t do anything about it. I was shocked and angry. When I demanded to retrieve the documents I had signed, they told me to wait — then the same manager from the previous night appeared and said he could “apply a discount.” Even after that, the new offer was still $50 more per month than what we had agreed on. At that point, my trust was completely broken. I took back the documents I had signed and left. For a dealership that sells luxury vehicles, their behavior and attitude were disappointingly unprofessional and greedy. What disappointed me most was that they asked me to sign and put down a deposit, yet they never signed anything themselves — treating my signature and deposit as if they had no meaning or value. In the end, I chose to buy from another dealership where I received financing at nearly half the rate offered here. The fact that they overturned even what was written on paper left me with no trust in their integrity. Sadly, I cannot recommend this dealership to anyone looking for an honest and professional buying experience.

We just bought a C-300 2024 from Smith Moters. Chris Walden was a super salesperson. Every thing he said was true. The car has everything we wanted+. the transaction was seamless. The financial end of the transaction was efficient. We would highly recommend Chris and Smith Moters.

Great price Brockton was easy to work with. The dealer even delivered the car directly to me

I always bring my car here and always have a positive experience. I bring here too so that I can continue doing business at Smith when in ready to upgrade my current vehicle. They’re always helpful and knowledgeable.

I’m very pleased with the work done on my Mercedes. I was kept apprised of the work being done and felt it was done in a timely manner. The car was very clean when I picked it up. Thanks for making my car look new again!

Way too expensive. I asked to have the check engine light scanned and was told that it would be $210. I told them not to. However, they did it anyway…did not charge me, but found quickly the reason for the light- a secondary air pump. They then quoted me a price of $1500. I brought it to my independent mechanic- got Bosch instead of Mercedes parts and cost me $500. I’m never going back again. To say it would cost me $210 for a scan….and then come up with a price 3x higher than a quality mechanic. Never again. And I just bought my wife a Mercedes GL450…it will never see the inside of Smith Motors. Also- the service manager gave me pricing for the recommended items that they noticed needed to be fixed- it came to $5500. My independent mechanic will do the same work with Mercedes parts for $1400. I’m never going back after having my car serviced there for 7 years.

Excellent buying experience. Easy to deal with, made sure the pre-owned car was perfect before I picked it up and followed through on all open items in a professional and timely manner. I would recommend them in a second.

All people worked there very friendly and the service was very good. They called me to discuss the issues and made recommendations. That is why I give the five stars.

excellent service. Customer service out-beats the flagship locations. Location is far for me but it’s worth the drive.