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Reviews

Average Ratings

4.7
45 lifetime reviews.
  • Nice low-pressure experience!

    I started searching for a new compact SUV nearly 3 months ago, and Gervais Kia was my first stop. I test drove a Kia Sportage at that time and fou...


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    I started searching for a new compact SUV nearly 3 months ago, and Gervais Kia was my first stop. I test drove a Kia Sportage at that time and found out more about it from Danny, a new sales staff member. He was unfailingly polite in answering my questions even though I was not ready to buy. Many weeks later, after researching and test driving four other brands, I went back to Kia (after a couple of more visits in between) to buy the very first model I test drove. Throughout the process, Danny was extremely patient with my questions and indecisiveness! I was able to wait until the trim level I wanted, with the upgrade packages and color I wanted, was available, and I feel I paid a fair price. I am already in love with my "Pacific Blue" 2017 Kia Sportage with the Premium and Tech Packages and am looking forward to many happy years of driving!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • HUMPHREY GULUZIAN AND FRANK MADDEN SALEMENS

    HUMPHREY GULUZIAN WAS THE BEST. VERY INFORMATIVE, POLITE, JUST THE BEST. HE TOOK VERY GOOD CARE OF ME.


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    HUMPHREY GULUZIAN WAS THE BEST. VERY INFORMATIVE, POLITE, JUST THE BEST. HE TOOK VERY GOOD CARE OF ME.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great People!

    This was my second car purchased with the people at" GERVAIS" the people over there are friendly and personal," Danny Sanchez" I would recommend t...


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    This was my second car purchased with the people at" GERVAIS" the people over there are friendly and personal," Danny Sanchez" I would recommend to ask for when you go in he is on top of his game, and will give you full attention to what you are looking for." Key" in Finance will also locate you the best rate for your loan, all and all, I would recommend GERVAIS!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Don't buy here

    worst car buying experience ever after u give the deposit and insure the car and they call you later in the day tell you won't get car for 2-3 da...


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    worst car buying experience ever after u give the deposit and insure the car and they call you later in the day tell you won't get car for 2-3 days it was more like 6_7 days not goid

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • End of lease return

    Tried to drop off a end of lease Kia to Gervais but they told me they had no room on the lot to take the car. "NO ROOM ON LOT" HOW DO THEY MAKE RO...


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    Tried to drop off a end of lease Kia to Gervais but they told me they had no room on the lot to take the car. "NO ROOM ON LOT" HOW DO THEY MAKE ROOM DO THEY NOT SELL CARS? IF YOU SELL A CAR SIMPLE MATH TELLS YOU SPOT ON THE LOT JUST CAME OPEN. I WILL TELL EVERONE I KNOW IN THR LOWELL AREA NOT TO SHOP AT THIS DEARERSHIP!!!!!!!!!!! TOO BAD

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Gervais Kia is Great!!

    Turned in a leased Sorrento for a new one and couldn't have asked for an easier procesa. Humphrey is a pro at hos job.!


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    Turned in a leased Sorrento for a new one and couldn't have asked for an easier procesa. Humphrey is a pro at hos job.!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Very good experience!

    I had a very pleasant buying process. My sales rep, Frank Madden was very helpful. He was nice, knowledgeable and very courteous. He helped me...


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    I had a very pleasant buying process. My sales rep, Frank Madden was very helpful. He was nice, knowledgeable and very courteous. He helped me out during AND after the purchase. He went above and beyond to make sure I was okay with the vehicle and I was enjoying it. We shopped around at other KIA dealerships but ended up with Gervais because the location is very convenient, our salesman Frank was great, and the service department is also very nice and helpful.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great car buying experience

    Replaced a minivan with a new minivan sold by Frank Madden and Rich Gervais. Great experience, everyone was very attentive and the whole process ...


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    Replaced a minivan with a new minivan sold by Frank Madden and Rich Gervais. Great experience, everyone was very attentive and the whole process was painless. Enjoying the new car.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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  • Frank Madden was our sales representative

    We went to a Kia dealer the day before to purchase a car for my daughter Sarah and it was horrible. Frank Madden worked with my daughter and exped...


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    We went to a Kia dealer the day before to purchase a car for my daughter Sarah and it was horrible. Frank Madden worked with my daughter and expeditiously accommodated her in every way. It was the best car purchasing experience I have ever been involved with. You felt like his intentions were for her benefit. It was turned into a good experience for her and she loves her new vehicle. Again thanks to Frank and Mike.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • EXCEPTIONAL SERVICE & COURTEOUSY

    Re:KIA LOWELL REPAIR SERVICE During multiple service appointments, RALPH GRIFFIN & BILL DRISCOLL were Courteous, Professional, Very Knowledgeable ...


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    Re:KIA LOWELL REPAIR SERVICE During multiple service appointments, RALPH GRIFFIN & BILL DRISCOLL were Courteous, Professional, Very Knowledgeable on service & parts & took the time to educate me on technicalities in operating the fine points. They go above & beyond.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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