Reviews

Average Ratings

4.8
461 lifetime reviews.
  • Great experience, excellent followup

    I saw a BMW online that I was interested in, and stopped into the used car building. Luke knew the cars very well as I compared the 5-series and t...


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    I saw a BMW online that I was interested in, and stopped into the used car building. Luke knew the cars very well as I compared the 5-series and the 3-series, as well as different models within the series. If there was an issue he didn't know, he didn't snow me, he researched it and got the answer. We did multiple test drives and I never felt I was being sold. Mark the manager was involved as the process progressed, and he was as helpful as Luke, He also was just as personable. When I negotiated to purchase, there was calm low pressure give and take that resulted in a deal that I think everybody was happy with, especially me. And when I went to finalize, I got good explanations from the business/finance department, and the manager came in to clarify and resolve an important issue that could have been a sticking point. Even my 'genius', Giselle, was all you'd expect from the delivery group, knowledgeable and enthusiastic. The followup service visit to install and adjust items was just as positive with James. I have to say that this was my best car buying experience, and I've had a few. A great no-pressure visit with a very positive outcome.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great customer service and very professional!

    Felt very comfortable and happy with the overall service!! Highly recommend taking your vehicle there for any kind of service in general! Very sat...


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    Felt very comfortable and happy with the overall service!! Highly recommend taking your vehicle there for any kind of service in general! Very satisfied...

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • New Car Purchase

    Buying process was very easy and dealer accommodated many requests to try the car before purchasing. No hassle to purchase and very fair.


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    Buying process was very easy and dealer accommodated many requests to try the car before purchasing. No hassle to purchase and very fair.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • First time BMW owner

    Started by searching online for various cars and options. Narrowed down the options important to me and shot an email to dealer. Received an alm...


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    Started by searching online for various cars and options. Narrowed down the options important to me and shot an email to dealer. Received an almost immediate reply and continued to work with the sales person. Came in for a test drive and loved the car and how it handled. Got trade in information and proceeded with making the deal . Happy with the out come and am now a BMW owner. Who also drove it to the BMW Championship. What fun that was.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • forced to make it public

    Other dealerships ask for your review, but they use them privately to judge their services. The only way to respond here is to make my review pu...


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    Other dealerships ask for your review, but they use them privately to judge their services. The only way to respond here is to make my review public. When I entered the dealership I asked for 2 minor repairs to be done, totaling $300. Surprise, surprise, when they found $2,000 in suggested preventative repairs. I understand from others that Auto Nation service writers are schooled in this process, so I was ready for it. The next time I will use a more straight forward BMW dealership a little further from my home.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Laurel BMW of Westmont, IL

    These cars sell themselves. This is my first BMW and the process couldn't have gone better. The no haggle price is the way to go. Arguing over ...


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    These cars sell themselves. This is my first BMW and the process couldn't have gone better. The no haggle price is the way to go. Arguing over price is stressful and takes the fun out of the experience. We love our new car. The customer service at Laurel BMW is awesome.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great experience buying our car

    We saw a car online and went to see it- it was beautiful but too big- walked by a car that was just traded in-it was perfect.Our salesman Sean was...


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    We saw a car online and went to see it- it was beautiful but too big- walked by a car that was just traded in-it was perfect.Our salesman Sean was so professional-there's no haggling and there is a five day no questions asked return policy.we got the full car fax but we still brought it to our mechanic who said it was perfect. Great experience

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • BMW Car Detail

    I brought my 5 series in for an interior and exterior detail because it was through Laurel and I assumed it would be an excellent detail. The det...


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    I brought my 5 series in for an interior and exterior detail because it was through Laurel and I assumed it would be an excellent detail. The detail shop only had time for the interior, and unfortunately they forgot to clean or even vacuum my trunk, and didn't deep clean the driver's seat. (white leather) I took it home and finished the leather detail on the seat myself. Also, not sure what they used to shampoo the interior floor and mats, but car smelled like dirty water for a few after the detail. I believe there is an outside company doing the detail work so I would recommend Laurel demand that they enhance the quality of their work. I still like the service I get from Laurel BMW - so this will not effect my business...other than no more details from here.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Great Service Experience

    They were very professional and attentive to see that my service needs were accomplished in the timeframe that I needed.


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    They were very professional and attentive to see that my service needs were accomplished in the timeframe that I needed.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great service

    Excellent service Ready when promised Very nice people


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    Excellent service Ready when promised Very nice people

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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