Mercedes-Benz of Westmont

I had my car serviced. Unfortunately the service department was so backlogged that the car dropped off on Monday was serviced on Thursday. I waited two weeks to get an appointment for a broken air conditioner blower. There were no loaner cars available. Mercedes was kind enough to arrange and paid for enterprise rental for the four days. Shannon Patt, Service advisor, which I’ve had before is always professional and updates by text promptly and thoroughly.

I had an appointment and was on time but no one was available. Tim noticed and came to help. He listened and was able to find solutions. I appreciated his approach.

Timothy service sakes person was very helpful . If Silviya in sales .

The ML 350 2006 car that is still in the dealership has a taillights recall. The taillights don’t work when the brakes are being used, and the taillights don’t work when the signals are being used. A Mercedes dealership tried replacing the bulbs, and it did not fix it. I was explained that the contacts are bad and they cannot be fixed because they are part of the car. Therefore the Mercedes factory has to replace the car. The Westmont dealership has refused to request a car replacement from the factory, and they also refused to send me an invoice. And they stole the loaner that they had given me from the private parking lot where I was at the time; they had Streets and Sanitation of Chicago tow it as an ID mismatch so they can release it to the owner, I.e the dealership. Our car is in the dealership since the 10th of May. And they have refused to give me a loaner back until this issue is resolved.

I have worked with Brian in the past and, as always, he is a great communicator and I have a lot of confidence in him.

Disappointing and upsetting that I have yet to receive any follow up and resolution to pending concerns regarding the purchase of a new 2024 GLE 350. I have been a loyal Mercedes Benz customer/owner since 2013 and returning customer of Westmont Mercedes Benz dealer for the 2nd consecutive year now. This experience is making me consider taking my business elsewhere and closer to home.

I am most comfortable having my car serviced at the dealership. I feel if the technicians work primarily on Mercedes automobiles, then they know everything there is to know about Mercedes! If you have a heart condition, then you go to a heart doctor, not a general practitioner. When I drive into the service department I am immediately greeted, Rob Racik is outstanding as the manager!

The dealership provides me with good customer service along with great service to my vehicle every time I go.

Had an appointment at Mercedes Westmont and Rob in the service Dept helped ,me. Rob got me in early, and actually did the work himself, he was able to fix my window switch / repair in a very short time, which meant I did not have to leave my car at the dealer and get a loaner. Thanks Rob for your helpful service last Friday!

My car was there for 8 days , they offered no car , had to uber to a Dr Appointment, called every day to get the status, one response everyday, there's been an opened ticket but we don't know. Transferred to service rep. nothing but voicemail. On day 8 I went to go pick up my car and was slapped with a 1006.00 invoice. Absolutely not. Only told on the 7th day I needed a battery 675.49. What a ripoff.