Ira Toyota of Danvers

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Reviews

Average Ratings

3.5
75 lifetime reviews.
  • Great Customer Service!

    We went in knowing that we wanted to lease a Toyota Corolla. Blake Rickerson did an amazing job at getting us into the exact car we wanted and wor...

    Dealer Response

    Thank you Shawna for the kind words about Blake! We are thrilled that you had such a great car buying experience here with us! We thank you for yo...


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    We went in knowing that we wanted to lease a Toyota Corolla. Blake Rickerson did an amazing job at getting us into the exact car we wanted and worked very hard on getting the price payments of what we needed. Kudos to Blake and IRA Toyota!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you Shawna for the kind words about Blake! We are thrilled that you had such a great car buying experience here with us! We thank you for your business and look forward to your next visit!


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  • Talked the talk

    Never answered my questions regarding their "more similar vehicles available" as to what exactly those were...in fact no one that I contacted¿ eve...

    Dealer Response

    MerMer, send me an email with what vehicle you are looking for and I will get you a complete list of the vehicles and their on-line special prices...


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    Never answered my questions regarding their "more similar vehicles available" as to what exactly those were...in fact no one that I contacted¿ ever did really answer my questions regarding the cars they offered. Since I would have had to drive at least 60 miles to see what they had it was a non-starter. Bought a new truck there 30 yes ago and was a better experience.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    MerMer, send me an email with what vehicle you are looking for and I will get you a complete list of the vehicles and their on-line special prices. I apologize for the delay but I can get you the information you need very quickly. Thanks, Chuck Rocha General Manager crocha@iramotorgroup.com


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  • Very bad Experience

    I have been having a very bad experience. With Ira Toyota in Danvers. I took my car for a repair and it was damaged in his parking lot. They fixed...

    Dealer Response

    Monica, please email or call me with the name of the people you have dealt with here so far and I will get to the bottom of this today. I apologi...


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    I have been having a very bad experience. With Ira Toyota in Danvers. I took my car for a repair and it was damaged in his parking lot. They fixed my car, but I have not solved the charge made by Enterprise for 2,600 Dollars. Even one of the managers called me to tell me that I could fix things better with Enterprise. All this happened because they did not pay in time that of the rented car. I have a month with this problem and nobody wants to take responsibility. I would never go back to that place. Very poor service

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Monica, please email or call me with the name of the people you have dealt with here so far and I will get to the bottom of this today. I apologize for the inconvenience you have had. We have an excellent relationship with Enterprise and I am sure we can get the issue resolved quickly. Thanks, Chuck Rocha General Manager 978-739-3718 crocha@iramotorgroup.com


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  • Don't buy cars from you anymore

    Over charge money and not getting back 8 months now no one recepon this dealer

    Dealer Response

    Mr. Shah, please contact me directly and I will follow up with whatever department you believe has over-charged you. Thanks, Chuck Rocha Genera...


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    Over charge money and not getting back 8 months now no one recepon this dealer

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Mr. Shah, please contact me directly and I will follow up with whatever department you believe has over-charged you. Thanks, Chuck Rocha General Manager 978-739-3718 crocha@iramotorgroup.com


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  • Bad AC non-fix costing me down the line

    Purchased new 2012 Tundra Feb 2012. Experienced low AC output in 2014 and then no AC and at start of summer of 2015 so I brought it in for service...

    Dealer Response

    Bob, I'm sorry you continue to have issues with the A/C on your 2012 Tundra. We have not seen you in service for quite some time, and when I chec...


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    Purchased new 2012 Tundra Feb 2012. Experienced low AC output in 2014 and then no AC and at start of summer of 2015 so I brought it in for service. At no charge they recharged AC and that didn't work, then recharged it again and put dye in system for testing. I came back with nothing showing from test but AC was working so we left it at that—manager said it any problems come back. 2015 low AC output again and now start of summer of 2016 no AC at all. Ira Toyota didn't fix the original problem and now I'm stuck paying for it every two years ($210 cost) it looks like. I argued this with manager and he said it's not Ira's problem but my thoughts are they never fixed the problem earlier in the trucks life, whether I was charged or not, now they are just moving it out a year or more so it becomes my problem. Plus the time I spent coming in and back and forth to fix the original problem is a cost. I would recommending buying but not servicing at Ira Toyota. The current service manager doesn’t listen and says things to set you off such as it’s not ours and it’s now 2017. This is pushing out a Ira Toyota problem so that it becomes yours. It should have been fixed from the time and effort we all spent early in the truck’s life and Ira Toyota should take responsibility for it. I’ll service my AC somewhere else plus that group will get all my other work.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Bob, I'm sorry you continue to have issues with the A/C on your 2012 Tundra. We have not seen you in service for quite some time, and when I checked the records we have made several recommendations to solve this problem which you have declined. I understand your frustration, however, we performed a free A/C charge once on your vehicle and now that the vehicle is 5 years old and you have chosen to service it elsewhere for the past 5 years, we can no longer continue to do free work for you. If you have any other questions, please feel free to contact me. I would also be happy to forward our recommendations to whichever service facility or mechanic you have been using for the past 5 years. Charles B. Rocha, III General Manager W:978-739-3718 crocha@iramotorgroup.com


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  • Loved Ira Toyota!

    WE would HIGHLY recommend Ira Toyota in Danvers! Our salesperson Blake Rickerson was attentive, professional and extremely knowledgable in all th...

    Dealer Response

    Hello, Awesome! Thank you for your review and kind words. We appreciate your business! Please come back to visit with us again.


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    WE would HIGHLY recommend Ira Toyota in Danvers! Our salesperson Blake Rickerson was attentive, professional and extremely knowledgable in all things Toyota! There was never any pressure and he listened and provided us with exactly what we wanted!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello, Awesome! Thank you for your review and kind words. We appreciate your business! Please come back to visit with us again.


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  • Happy to find my great car!!!

    Maria Swiacke was our great sales person. We had contracted to buy a 2014 Subaru Legacy but there were some title issues & we lost that car. Mari...

    Dealer Response

    Thank you for being our customer, Lorraine!


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    Maria Swiacke was our great sales person. We had contracted to buy a 2014 Subaru Legacy but there were some title issues & we lost that car. Maria worked hard to find us another car that was even better!! She really bent over backwards to make it right!! Drove it away yesterday and very happy with the deal. My first Subaru.....Thanks Maria.....

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for being our customer, Lorraine!


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  • Daniel Rice

    I cant think of one bad thing to say about my experience . my dealer blake got me the deal i was looking for and i left there feeling like i wasnt...

    Dealer Response

    Thank you for your kind words, we appreciate it!


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    I cant think of one bad thing to say about my experience . my dealer blake got me the deal i was looking for and i left there feeling like i wasnt just dealing w a regular over the top type dealer. He was a true professional. .i set up an appointment and they gave me blake .if you're going to ira do yourself a favor dont waste your time ask for Blake you won't regret it.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind words, we appreciate it!


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  • Awesome Lease Experience!

    I recently leased my second Toyota Camry from Ira Toyota in Danvers and I could not be more pleased. The staff are very knowledgeable and friendly...

    Dealer Response

    Thank you Ariel for the kind words about Aiman! We are very happy to hear that we were able to provide you with an enjoyable leasing experience. W...


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    I recently leased my second Toyota Camry from Ira Toyota in Danvers and I could not be more pleased. The staff are very knowledgeable and friendly. I have also used the same salesperson; Aiman Varoqua. He is excellent and comes with my full recommendation!

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thank you Ariel for the kind words about Aiman! We are very happy to hear that we were able to provide you with an enjoyable leasing experience. We thank you for your continued business and look forward to your next visit!


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  • Ira of Danvers

    Fast and efficient service. No haggling with the sales managers or finance department. After being harassed by multiple dealerships Ira was able t...

    Dealer Response

    Thank you Shayla for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for you...


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    Fast and efficient service. No haggling with the sales managers or finance department. After being harassed by multiple dealerships Ira was able to talk strictly business and cut to the chase. Went in at 12pm on a Sunday and left with a car that same day. Would highly recommend this dealership, if nothing else, they have the friendliest service.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Shayla for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!


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